American Red Cross

American Red Cross Instructor

The American Red Cross Instructor will teach certification classes to the members and guests of the Jeff Rouse Swim and Sport Center. The American Red Cross Instructor will report directly to the Assistant Aquatics Director and Aquatics Director. 

Essential Duties and Responsibilities

• Promote classes to JRSSC members and guests

• Assist in regular in service trainings

• Adapt all teaching approaches to the age, experience and ability of each participant

• Communicate regularly with participants to ensure they are aware of progress

• Recognize and respond effectively in emergencies in accordance with JRSSC emergency action plans

• Enforce all aquatic facility policies, rules and regulations

• Accurately complete records and reports

• Complete any necessary reports for accidents and/or incidents

• Able to work in a wet pool environment.

• Possess strong customer service skills

• Able to multitask and be well organized

• Able to work in a team environment

• Able to communicate effectively with others, verbally and in writing

• Knowledge of and respect for Jeff Rouse Swim and Sport Center Mission

• Knowledge of the rules and regulations of JRSSC, including its Personnel Handbook, and abide by them.

• Perform other duties and responsibilities as needed, required, or assigned by the Assistant Aquatics Director, Aquatics Director and/or the General Manager

Supervisory Responsibilities

• This job has no supervisory responsibilities

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies: 

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures. 

• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. 

• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how a job relates to others; uses resources effectively. 

• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up-to-date. 

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. 

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. 

• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. 

• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.