10 Altera Desktop Support Jobs Hiring Near You

Job Summary:
Altera Digital Health APAC is seeking an IT Associate Desktop Support Analyst to ensure the smooth functionality of the organization’s technology environment. This role involves troubleshooting technical issues, providing exceptional customer service, and collaborating with the IT team to enhance service delivery.
Responsibilities:
• Gather detailed information from end users about reported issue.
• Perform initial diagnostics and troubleshooting steps based on the information provided.
• Oversee timely and effective resolution of technical issues.
• Analyze trends in reported issues to identify and address common problems
• Escalate complex problems to appropriate support teams for resolution.
• Ensure & enforce best practices.
• Coordinate with other IT teams to ensure the fastest and most efficient resolution to critical problems.
• Develop and maintain comprehensive knowledge base to assist in incident resolution
• Document all actions taken and update the ticket with the status and resolution.
• Monitor the help desk ticketing system for new support requests.
• Prioritize and categorize tickets based on urgency and impact.
• Maintain accurate and up-to-date documentation of known issues, troubleshooting steps, and resolutions.
• Create or update knowledge base articles for common issues to facilitate self-service support.
• Share knowledge and insights with the team to improve overall efficiency and problem-solving.
Qualifications:
Required:
• High School diploma required
• At least two to four years of experience required in related field
• Strong technical knowledge, understanding of IT systems and networks
• Excellent interpersonal, and verbal/communication skills
• Team Player
• Loading PC’s
• Trouble shooting issues
• Customer Service oriented
• We are a drug free facility. Passing a pre-employment drug screening and background check is required
Preferred:
• Bachelor’s degree is preferred but not required
• ITIL or other relevant certifications preferred but not required
• MAC and IOS products preferred
Company:
Healthcare should be easier to access, easier to understand and easier to navigate. It should work smarter and be more intuitive. Founded in , the company is headquartered in Adelaide, South Australia, AU, , with a team of 5001-10000 employees. The company is currently Late Stage.