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16 Altera Desktop Support Jobs Hiring Near You

Altera Digital Health

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information ... At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients ...

Harriscomputer

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information ... At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients ...

Harris

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information ... At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients ...

Harris

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information ... At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris ... and support. Responsibilities: * Identifies and resolves desktop/laptop hardware problems.

Harris

Service Desk Analyst

Pittsburgh, PA

$22/hr

St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris ... and support. Responsibilities: * Identifies and resolves desktop/laptop hardware problems.

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris ... and support. Responsibilities: * Identifies and resolves desktop/laptop hardware problems.

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris ... and support. Responsibilities: * Identifies and resolves desktop/laptop hardware problems.

Harris Computer

Service Desk Analyst

Pittsburgh, PA · On-site

$22/hr

St Clair Hospital in Pittsburgh, PA (Onsite) Altera, a member of the N. Harris Computer Corporation ... and support. Responsibilities * Identifies and resolves desktop/laptop hardware problems.

Harris

$29.30/hr

Altera, a part of N. Harris Computer Corporation, delivers innovative health IT solutions that ... and replace desktops, laptops, peripherals, mobile devices, and telecom equipment. * Support ...

Sparton Corporation

$119.30K - $157K/yr

Support other software engineers in the software development process. * Participate in product ... Desktop and network software development experience a plus. Skills and Abilities * Good working ...

All JobsAltera Desktop Support Jobs

Altera Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are the most popular job types at Altera?
    What are the most popular jobs at Altera?
    What are the most popular categories at Altera?
    Infographic showing various Desktop Support job openings at Altera in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, and 11% Remote job distribution.

    Desktop Support Analyst

    Altera Digital Health

    York, ME • On-site

    $50K - $52K/yr

    Full-time

    Posted 18 days ago

    Job description

    Job Title: Desktop Support Analyst
    Location: York Hospital, York, Maine (On-site)
    Department: Information Technology
    Overview
    The Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations.
    Key Responsibilities
    • Identify and resolve desktop and laptop hardware problems.
    • Perform initial network troubleshooting and determine the appropriate escalation path.
    • Proactively resolve virus issues and implement preventative initiatives.
    • Assist in new system deployments, including loading appropriate software as needed.
    • Manage and resolve incidents escalated from first-line support.
    • Create and maintain support documentation for customer and departmental use.
    • Provide suggestions and information on projects to improve departmental services.
    • Assist in the development of web pages for the Intranet and third-party applications.
    • Maintain web support resources, including hints, tips, and FAQs.

    Qualifications
    Experience
    • 4-6 years of experience in a desktop support environment is preferred.
    • Practical understanding and proficiency with the following technologies:
      • MS Windows Operating Systems
      • MS Exchange
      • MS Office Suite
      • Citrix
      • Firewall/VPN Configuration
      • MS SQL Server
      • MS IIS
    • Strong analytical and problem-solving skills with a logical, systematic approach.
    • Excellent customer focus with the ability to anticipate user needs.
    • Strong verbal and written communication skills.
    • Demonstrated ability to work effectively under pressure and manage deadlines.

    Education
    • A Bachelor of Arts (BA) or Bachelor of Science (BS) degree, or a relevant combination of training and experience, is preferred.

    Working Arrangements
    • On-Call rotation to support 24/7 operations required.

    Travel
    • May require local travel and other travel for business needs.
    • This is an on-site position for the initial months during the onboarding period. A transition to a hybrid work model is possible upon successful completion of the onboarding phase and the achievement of a satisfactory level of autonomy

    Why Altera?
    At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.
    Compensation:
    $50,000 - $52,000

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