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Allied Universal
Allied Universal

91 Allied Universal Call Center Operator Jobs Hiring Near You

DK Security, Inc

Call Center Operator

Grand Rapids, MI · On-site

$18/hr

Call Center Operator SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate ...

Generis Tek

Call Center Operator

Nashville, TN · Hybrid

$18/hr

Call Center Operator - IAP Support Specialist-Hybrid-Nashville TN Location : Nashville, TN 37243 | Hybrid; In-Office on Mondays Duration : 9 months Pay rate : $18/hr on W2 Position Summary- * The IAP ...

Generis Tek Inc

Call Center Operator

Nashville, TN · On-site

$18/hr

Call Center Operator - IAP Support Specialist-Hybrid-Nashville TN Location : Nashville, TN 37243 | Hybrid; In-Office on Mondays Duration : 9 months Pay rate : $18/hr on W2 Position Summary- * The IAP ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

Allied Universal ® , North America's leading security and facility services company, offers ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Allied Universal

Command Center Operator

Alexandria, VA · On-site

$32.58/hr

Allied Universal ® , North America's leading security and facility services company, offers ... Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm ...

Koniag

Call Center Operator (Nights)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

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Allied Universal Jobs Information

What is it like to work at Allied Universal?

Allied Universal is a security services company that values a culture of teamwork, integrity, and customer satisfaction, striving to create a positive and inclusive work environment for its employees.

The company operates with a decentralized structure, allowing regional offices to make decisions and adapt to local needs, while also providing opportunities for professional growth and development through training programs and career advancement opportunities.

Working at Allied Universal may appeal to individuals who value a dynamic and fast-paced work environment, opportunities for advancement, and the chance to make a positive impact in their communities through providing security services to a wide range of clients.

What makes Allied Universal an attractive place to work?

Allied Universal is a leading security and facility services company that provides a wide range of solutions to clients across various industries. The company offers a dynamic work environment that values innovation, collaboration, and teamwork, with opportunities for employees to grow professionally and develop new skills. By joining Allied Universal, individuals can contribute to the company's mission of providing exceptional security and facility services, while also advancing their careers and making a meaningful impact in their communities.

Do workers at Allied Universal get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 211 people who took the Breakroom Quiz between February 2026 and August 2026.

Does Allied Universal pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 312 people who took the Breakroom Quiz between February 2026 and August 2026.

At Allied Universal, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
53% of people say they have to use vacation days when they’re out sick.
Based on data from 172 people who took the Breakroom Quiz between February 2026 and August 2026.

Are part-time workers able to get health insurance from Allied Universal?

Only some people who work part-time can get health insurance.
60% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 20 people who took the Breakroom Quiz between December 2024 and February 2025.

Do part-time workers get paid time off at Allied Universal?

Only some people who work part-time get paid time off.
55% of people who work part-time say they don’t get paid time off
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Allied Universal affordable enough for their workers?

Most people say the health insurance costs are okay.
71% of people say the health insurance costs are okay
Based on data from 153 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get paid time off at Allied Universal?

Some people get paid time off from work.
38% of people say they don’t get paid time off.
Based on data from 314 people who took the Breakroom Quiz between February 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 63% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 73 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers at Allied Universal worry about hours?

Some people worry about getting enough hours.
38% of people report they worry about getting enough hours.
Based on data from 86 people who took the Breakroom Quiz between February 2026 and August 2026.

Do Allied Universal workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
46% report that they don’t have enough control over which shifts they work.
Based on data from 80 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it for Allied Universal workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 69 people who took the Breakroom Quiz between January 2026 and July 2026.

How easy is it to get time off at Allied Universal?

Some people find it hard to get time off.
44% of people report it’s hard to get time off.
Based on data from 260 people who took the Breakroom Quiz between February 2026 and August 2026.

Do Allied Universal managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
43% of people say their manager changes their shift schedule at the last minute.
Based on data from 82 people who took the Breakroom Quiz between February 2026 and August 2026.

Do jobs at Allied Universal spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 80 people who took the Breakroom Quiz between February 2026 and August 2026.

How easy is it to take sick days at Allied Universal?

Some people find it hard to take sick days.
39% of people report that it’s hard to take time off if they are sick.
Based on data from 292 people who took the Breakroom Quiz between February 2026 and August 2026.

Is a Allied Universal job good for students?

Most students say this is a good place to work if you’re studying.
74% of students report this is a good place to work if you’re studying.
Based on data from 92 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at Allied Universal good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 96 people who took the Breakroom Quiz between January 2026 and July 2026.

Do people at Allied Universal feel treated with respect by their managers?

Most people feel treated with respect by their managers.
68% of people say they’re treated with respect by their managers.
Based on data from 293 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Allied Universal get to take their breaks without interruption?

Only some people get breaks without interruption.
43% of people report that their breaks get interrupted.
Based on data from 219 people who took the Breakroom Quiz between February 2026 and August 2026.

Is it stressful to work at Allied Universal?

Some people feel stressed here.
53% of people say they often feel stressed at work.
Based on data from 313 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Allied Universal enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 272 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people at Allied Universal recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 120 people who took the Breakroom Quiz between May 2026 and August 2026.

Do people get enough training when they start at Allied Universal?

Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 319 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people get support to advance at Allied Universal?

Most people aren’t given support to advance their career here.
In the last year, 71% of people report not being given support to advance their career here.
Based on data from 288 people who took the Breakroom Quiz between February 2026 and August 2026.

Do people think Allied Universal’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 303 people who took the Breakroom Quiz between February 2026 and August 2026.

Do workers feel well informed about how Allied Universal is doing?

Most people don’t feel well informed about how the company is doing.
74% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 313 people who took the Breakroom Quiz between February 2026 and August 2026.

What other companies are hiring for Call Center Operator jobs?

What are the most popular jobs at Allied Universal?

What are the most popular categories at Allied Universal?

Infographic showing various Call Center Operator job openings at Allied Universal in the United States as of August 2026, with employment types broken down into 47% Full Time, 52% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution.

Call Center Operator

DK Security, Inc

Grand Rapids, MI • On-site

$18/hr

Full-time

Re-posted 4 days ago

DK Security rating

4.6

Company rating: 4.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

104th of 117 rated security

Job description

Call Center Operator

SCOPE: Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

SCHEDULE:

  • Full Time (40 hours per week), Monday to Friday 1400-2200
  • ACA Full Time (30+ hours per week), Thursday & Friday 1600-0000, Saturday & Sunday 1400-2200

COMPENSATION:

  • Rate of Pay: $18.00/hour

LOCATION: Kentwood, MI

JOB DESCRIPTION/RESPONSIBILITIES:

  • Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
  • Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
  • Follow procedures in dispatching personnel for emergency and non-emergency response.
  • Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
  • Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
  • Process and report background screen requests.
  • Process payroll companywide.
  • Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
  • Monitor CCTV system using recording devices.
  • Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
  • Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
  • Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
  • Must follow site specific post guidelines.
  • Document daily activities and incident reports.
  • Other duties as assigned.

QUALIFICATIONS:

  • Must be at least 18 years old or older.
  • Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
  • Must have impeccable grooming.
  • Must possess above average customer service skills.
  • Must have high school diploma or GED as well as some college experience.
  • Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
  • Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
  • Ability to multi-task multiple job duties while maintaining confidentiality.
  • Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
  • Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
  • Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language.

IND1


DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!


What DK Security employees say

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