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5 Akraya Desktop Support Jobs Hiring Near You

Akraya Inc.

C#/.net Developer

Hillsboro, OR · On-site

$18.50 - $22.75/hr

Akraya has extensive experience supporting Fortune 500 and hot emerging start-ups. Founded in 2001 ... Net, C# Desktop Application WinForms, AngularJS, WiX, XML, USB, Works closely with Technical ...

Akraya Inc.

UX Designer

San Francisco, CA · On-site

Akraya has extensive experience supporting Fortune 500 and hot emerging start-ups. Founded in 2001 ... Experience designing for mobile (iOS and/or Android), Web and Desktop applications - bonus of ...

All JobsAkraya Desktop Support Jobs

Akraya Jobs Information

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is it like to work at Akraya?

Akraya is a professional staffing firm that values collaboration and innovation, fostering a dynamic work environment where employees can grow and contribute to the company's mission.

Akraya's team structure is designed to support a consultative approach, with a focus on building strong relationships with clients and candidates. The company's headquarters is located in the heart of Silicon Valley, providing access to a diverse range of industries and technologies.

Working at Akraya may appeal to individuals who are passionate about the staffing industry and enjoy a fast-paced, entrepreneurial environment, with opportunities to develop their skills and advance their careers in a rapidly growing company.
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Infographic showing various Desktop Support job openings at Akraya in the United States as of May 2026, with employment types broken down into 87% Full Time, 1% Part Time, and 12% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution.
Desktop Support Technician II : 26-01421

Desktop Support Technician II : 26-01421

Akraya

New York, NY • On-site

$30 - $35/hr

Other

Posted 11 days ago

Job description

Primary Skills: Desktop Support (Advanced), MacOS (Advanced), Mobile Support (Basic), Workspace One (Intermediate), ServiceNow (Intermediate),
Contract Type:  W2 Contract
Duration: 12 Months 
Location: New York, NY (Li- Onsite)
Pay Range: $30.00 - $35.00 Per Hour 
#LP
Job Summary:

This role requires a proactive Desktop Support Technician to provide comprehensive hardware, software, and network support for end-users. The ideal candidate will excel at troubleshooting, problem resolution, and managing IT support queues efficiently. This position is critical for maintaining daily business operations and ensuring a seamless technology experience for all employees.

Key Responsibilities:

  • Install, update, and repair PC hardware, software, and network services.
  • Troubleshoot and resolve desktop and enterprise application issues, printing, email, and connectivity problems.
  • Manage IT support tickets from recognition to resolution, including escalation when necessary.
  • Build, deploy, and image new workstations (desktops and laptops).
  • Perform asset inventory, software inventory, and system updates to ensure security.

Must-Have Skills:

  • Hands-on, on-site desktop support experience.
  • Proficiency in macOS and Windows troubleshooting.
  • Understanding of core networking concepts (TCP/IP, DNS, DHCP).

Domain/Industry Experience: Experience working in fast paced environment.


ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
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About Akraya

Sourced by ZipRecruiter

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2001

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