AEG Presents

91 Aeg Presents Guest Services Associate Jobs Hiring Near You

Production Staff - PromoWest

Columbus, OH · On-site

$14.50 - $17.25/hr

AEG Presents , which is one of the largest live music companies in the world dedicated to live ... and servicing of sponsorships including naming rights, premium seating and other strategic ...

Operate in the Guest Services zones, meeting and greeting guests, offering answers to their queries. * Operate in the Service Centers, guiding visitors to their desired destination within and outside ...

Ambition to provide the ultimate service and create a positive impact on the guest experience. * Minimum of 18 years old and legally eligible for employment in the United States. * Must be available ...

Maintain rapport with clients, their associates, service suppliers, and building staff insuring the ... Must feel comfortable when around large groups or speaking to a guest, as needed. * Understands the ...

Must feel comfortable when around large groups or speaking to a guest, as needed * Understands the importance of providing customer service and in understanding of "The Magic is in the Details" * All ...

Must feel comfortable when around large groups or speaking to a guest, as needed * Understands the importance of providing customer service and in understanding of "The Magic is in the Details" * All ...

Cook - Part-Time

Dayton, OH · On-site

$13.50 - $18.25/hr

Always provides highest quality service to guests and co-workers * Follows proper food handling ... for guest requests * Keeps work area clean, organized, and sanitary. * Cleans and organizes ...

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AEG Presents Jobs Information

What are the key skills and qualifications needed to thrive as a Guest Services Associate, and why are they important?

To thrive as a Guest Services Associate, you need strong customer service skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and communication tools is commonly required. Exceptional interpersonal skills, patience, and a positive attitude help create memorable guest experiences. These skills are essential for ensuring guest satisfaction, resolving issues efficiently, and maintaining a welcoming environment.

What are some common challenges faced by Guest Services Associates, and how can they be overcome?

Guest Services Associates often encounter challenging situations such as handling dissatisfied guests, managing high-traffic periods, and quickly resolving unexpected issues. Success in this role relies on maintaining a positive attitude, utilizing strong communication skills, and remaining adaptable under pressure. Proactively seeking support from teammates and staying informed about company policies can also help Associates address concerns efficiently and ensure a positive guest experience.

What are Guest Services Associates?

Guest Services Associates are professionals who assist and support guests in various settings such as hotels, resorts, event venues, and attractions. Their primary responsibilities include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive guest experience. They often serve as the main point of contact and play a key role in ensuring guests feel welcome, comfortable, and satisfied during their visit.

What is the difference between Guest Services Associate vs Front Desk Agent?

AspectGuest Services AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality, tourism, entertainmentHospitality, travel, lodging
Common Search & ComparisonCustomer service, guest assistance, hospitality rolesReception, check-in, guest support

Both roles involve guest interaction and customer service in hospitality settings. While a Guest Services Associate may handle a broader range of guest needs across various venues, a Front Desk Agent primarily focuses on check-in/check-out processes and front desk operations at hotels. The skills and credentials are similar, making these roles often interchangeable depending on the employer's terminology.

Infographic showing various Guest Services Associate job openings at Aeg Presents in the United States as of May 2026, with employment types broken down into 4% Internship, 59% Full Time, 36% Part Time, and 1% Summer. Highlights an 100% Physical job distribution.

Production Staff - PromoWest

AEG Presents

Columbus, OH • On-site

$14.50 - $17.25/hr

Other

Posted 11 days ago


Job description

AEG Worldwide is the world's leading sports and live entertainment company with operations in the following business segments:

  • AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
  • AEG Sports, which is the world's largest operator of sports franchises and high-profile sporting events
  • AEG Global Partnerships, which supports each of AEG's divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
  • AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

PRODUCTION STAFF

  • PRODUCTION RIGGER
  • PRODUCTION RUNNER
  • STAGEHAND

1. PRODUCTION RIGGER

SUMMARY

The Production Rigger will be responsible for safely aligning, leveling, and anchoring all equipment and adhering to the weight capacities of rigging points of the venue. In addition, this position will control the movement of equipment and ensure that all audio, video, and lighting equipment are functional and reliable prior to the show.

PRIMARY RESPONSIBILITIES

  • Responsible for safelyaligning, leveling, and anchoring equipment (i.e.audio, video, lighting, aerial harnesses, etc.)from fixed points in the ceiling or truss structuresand controlling the movement of the equipment.
  • Responsible foradhering to the weight capacities and stress limits of rigging points, motors, and other rigging equipment.
  • Responsible for testing all functionalityand reliability of riggingprior to the show and ensure the safety of all gear, equipment, staff and people at the event.
  • Maintain work area for events while ensuring adherence to all SFFD, OSHA, and ADA requirements in addition to the safety ofall local and touring staff, artists, patrons with respect to all production elements.

QUALIFICATIONS

  • A minimum education level of:High School Diploma or its equivalency
  • A minimum of 1-2 years of related work experience.
  • Must demonstrate rigging proficiency either through union membership or third-party certification.
  • Knowledge of OSHA/ADA laws and regulations.
  • Must be able to take direction and execute instructions accurately.
  • Good interpersonal and communication skills.
  • Strong attention to detail.
  • Ability to work in a fast-paced environment.

2. PRODUCTION RUNNER

SUMMARY

The Production Runner is responsible for assisting and transporting event materials to and from the venueor event in a safe and efficient manner. This positionis the"go to"person for various production and artist requeststo fulfill production needs and the artist rider.

PRIMARY RESPONSIBILITIES

  • Collect, transport, and deliver equipment, supplies, and materialsto and from the venue.
  • Run various errands by foot, bike, vehicle, or public transportation at various distances.
  • Make purchases for the show andvenue as needed for event needs as directed by the production manager or supervisor.
  • Assist the production office with administrative dutiesincluding making signage, drafting correspondence,andtaking inventory.
  • Performothervarious duties as required or requested from supervisorto fulfill show needs and artist rider.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of1-2yearsof related work experience
  • Must be able to take direction and execute instruction accurately
  • Must have valid driver's license if venue location requires driving
  • Excellent communication and interpersonal skills
  • May be required to drive a rented or company vehicle and must meet state requirements regarding rental vehicles
  • Previous live music production experience is a plus

3. STAGEHAND

SUMMARY

The Stagehand isresponsible forperforming all setupbefore, during, and after eventswhich includes,butisnot limited to,assembling and disassemblingproductionequipmenton stage.In addition,the Stagehandwill work closelywithandassistcarpenterswithscenery build, installation,video, sound and light production.

PRIMARY RESPONSIBILITIES

  • Responsible for assembling and setting upat the beginning of the scene(i.e.props, microphones,musical instruments,scenery,etc),disassembling and removingequipmentat the end of the scenein addition to cleaning up the stage and backstage area after performances.
  • Load and unload equipmentfrom trucks and set up equipment according to stage design while ensuring safety requirements are met.
  • Assistcarpenters with scenery build and installationof stage maintenance,construct and paint set pieces,moveand rearrangefurniture.
  • Work closely with electricians and lighting assistantswithmaintenance ofvideo, sound, and light production.
  • Ensureoperations of systems are functioningproperly.

QUALIFICATIONS

  • A minimum education level of: High School Diploma or its equivalency
  • A minimum of 1-2 years of related work experience.
  • Previous experience with manual laborpreferred.
  • Forklift and heavy machinery certified.
  • Must have a valid driver's license if venue location requires driving.
  • Must be able to take direction and execute instructions accurately.
  • Ability to work in a fast-paced environment.
  • Ability to lift, push and pull up to 50 pounds.
  • Bilingual English/Spanishpreferred.

Payscale: $10 - $23

Bonus: This position is not eligible for a bonus under the current

bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA

qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.