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Job Title: Deputy Director

Job Status: Full-time

Functional areas/departments where this position may be located:
Marketing and Communications
o Marketing

Job Summary: Under limited supervision, the Deputy Director serves as a department content expert utilizing specialized knowledge in operations management and oversight of the day-to-day operations of the department. Brings a strategic, high-level perspective to the assigned area using specialized knowledge, providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of funded programs. Assists with grant writing, analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards across the department. Applies expertise to manage projects and solve standard and non-standard problems. Extensive contact with internal and external customers is required to meet the departments program goals and objectives.

Essential Duties and Responsibilities:
Work closely with Director to implement strategic priorities
Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met and completed in an effective, efficient and timely manner
Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff
Ensure staff are appropriately onboarded
Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs
Assist with writing of grants including gathering data and researching information where assigned
Work collaboratively with Department Director regarding fundraising/grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff
Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation
Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination
Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training
Ensure department is compliant with all department and organizational policies and procedures; Interpret, apply and recommend changes to department and organizational policies and procedures as necessary
Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations
Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement
Review and approve monthly and annual quality assurance reporting
Work within budgetary/financial objectives set by Director, applying knowledge of profit drivers to work processes within own area
Build customer relationships, interpret customer needs and address escalated complaints or concerns
Maintain positive community and public relations image of the department and organization
Support Director to identify, develop, cultivate and maintain relationships with funding sources, individual donors and community partners
Maintain currency in processes related to assigned area
Maintain existing partnerships and ensure good relations, collaboration, and implementation of joint efforts as well as cultivate new partnerships, as needed
Provide expert guidance to the department and agency related to research
Ensure each program is utilizing budget appropriately and more effectively
Speaking and appearing at all related events and outreach opportunities
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:
Knowledge of:
Advanced concepts, principles and practices of area policies and processes
Budget management, including creating and maintaining a budget
Work processes and tools within own area
Methods used to evaluate and monitor appropriate staffing levels
Appropriate management techniques including hiring practices, managing, and evaluating employee performance, developing work plans and addressing performance deficiencies
Quality assurance, customer service, and employee performance metrics
Developing and maintaining operations within a defined budget
Fundraising and grant writing for non-profit sector

Skill in:
Leadership to help shape and drive strategy
Strong public speaking skills and be able to manage, lead, and energize groups
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
o If in Marketing
o Drive programs that increase visibility, deepen engagement, and encourage action across diverse audiences
o Lead and oversee omnichannel marketing programs (across owned, earned, and paid channels) that drive brand growth, increase awareness, and engage audiences, from briefing through creative execution
o Partner to ensure the seamless integration of marketing, communications, and digital strategies, creating a unified brand message that maximizes engagement across audience touchpoints
o Act as a primary brand steward for the ACCESS ecosystem, responsible for rolling out the brand strategy
o Establish and monitor key performance indicators across all marketing programs
o Provide regular performance reports and actionable recommendations to senior leadership and other stakeholders
o Development of team members skills in strategic planning, campaign management, and multi-channel marketing tactics
o 8+ years of experience in marketing, with a strong preference for candidates with experience at marketing agencies or purpose-driven brand
Ability to:
Partner with other functional areas to accomplish objectives
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Maintain a positive attitude and to effectively communicate with staff, customers and funding agencies
Maintain attention detail, while maintaining a big picture orientation
Read, interpret, analyze and apply information from routine reports, customer and employee feedback
Interpret and apply policies and identify and recommend changes as appropriate
Maintain a positive attitude and to work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
Communicate effectively, both orally and in writing
Work independently as well as collaboratively within a team environment
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Establish and maintain effective working relationships at all levels of the organization
Address needs in the community as they arise
Think strategically, identifying and driving the research needs based on the needs of the community

Educational/Previous Experience Requirements:
Minimum Degree Required:
o Bachelors degree
o PH. D or masters degree preferred
Required Disciplines depending on the department placed:
o Communications, Marketing, Museum Studies, Public Health, Social Work, Psychology, Business, Economics, Finance, Education, or related field
~and~
At least 5 years of experience working in an environment similar to the assigned area with at least 2 years of previous supervisory experience or any equivalent combination of experience, education and/or training approved by Human Resources.

Licenses/Certifications:
Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local and national travel, up to 10%

Working Environment: Climate controlled office