60 Ziegler Cat Customer Support Representative Jobs Hiring Near You

Ziegler CAT has an opening for a full-time Condition Monitoring Analyst who will monitor, analyze, prepare and develop Equipment Management Solutions for Customers of their equipment's health using all elements of Condition Monitoring. Providing the highest quality of service to the customer to maximize uptime and lower customer operating costs.

Responsibilities:

• Acquire and manage data gathering flow from various sources for purposes of using the data collected to evaluate and make recommendations to maintain customers equipment health
• Learn and understand the elements of Condition Monitoring and how they all relate to the problem solving and solution recommendations
• Administer proper data collecting procedures to insure proper collected data is complete, accurate and timely
• Apply predictive maintenance technologies to data collected and diagnose equipment problems for developing solutions to improve customers' equipment health and reliability
• Contact branch personnel and CSR to ensure the completion of Equipment Management Solutions recommendations and follow up on suggested action recommendations is complete
• Review and inspect fluid analysis sample results, filter and magnetic plug/screen debris analysis and PM inspection reports for further analysis and action recommendations
• Define scope of repair action items recommended for customers' equipment and relay the information to the Customer Support Representative
• Develop data output process and procedures for customer and CSR reporting strategies
• Identify training and development needs for self and others
• Development of Education of the 5 elements of condition monitoring and how they all relate to the problem solving and solution/action recommendations
• Communicate regularly with manager regarding productivity and issues in the field

Qualifications:

• High school diploma required, 2-yr degree preferred
• Strong Mechanical aptitude in Power train systems, fluid power, and electrical systems required
• 3+ years experience required with the following:
  • Analyzing fluid analysis results and trending data
  • Troubleshooting, problem solving and root cause failure analysis skills
  • Analyzing electronic control module (ECM) fault codes
  • Knowledge of failure analysis principles to aid in the analysis of filter and magnetic plug debris
• Basic computer skills required, familiarization with Microsoft Office usage - will need to be able to spend the majority of the day using a computer for analyzing, troubleshooting, and recommendation development
• Knowledge of various light, medium and heavy construction machine models, their components and various systems knowledge is preferred
• Creative thinker & problem solver
• Excellent communication skills and able to influence and convey important information to multiple levels
• Personal Attributes: Planning and Organization, Even Temperament, Analytical, Problem Solving, Attention to Detail

Travel:

Up to 3% travel

Minimum Physical Requirements:

• Sitting, standing, walking, using hands
• Visual, talking, hearing
• Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$30.97 to $37.15

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.