Customer Experience and Relationship Management * Deliver a consistently exceptional client ... Serve as a senior resource within the banking center, providing guidance and informal coaching to ...
64 Wtw Senior Client Relationship Manager Jobs Hiring Near You
Customer Experience and Relationship Management * Deliver a consistently exceptional client ... Serve as a senior resource within the banking center, providing guidance and informal coaching to ...
Customer Experience and Relationship Management * Deliver a consistently exceptional client ... Serve as a senior resource within the banking center, providing guidance and informal coaching to ...
Quick apply
Customer Experience and Relationship Management * Deliver a consistently exceptional client ... Serve as a senior resource within the banking center, providing guidance and informal coaching to ...
Customer Experience and Relationship Management * Deliver a consistently exceptional client ... Serve as a senior resource within the banking center, providing guidance and informal coaching to ...
Quick apply
Customer Experience and Relationship Management * Deliver a consistently exceptional client ... Serve as a senior resource within the banking center, providing guidance and informal coaching to ...
Customer Experience and Relationship Management * Deliver a consistently exceptional client ... Serve as a senior resource within the banking center, providing guidance and informal coaching to ...
Quick apply
Customer Experience and Relationship Management * Deliver a consistently exceptional client ... Serve as a senior resource within the banking center, providing guidance and informal coaching to ...
WTW Jobs Information
Do workers at Willis Towers Watson get paid breaks?
Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.
84% of people say they get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.
Does Willis Towers Watson pay people when they’re sick?
Yes. Most people get paid when they’re sick.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.
86% of people say they would get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.
At Willis Towers Watson, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and June 2026.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and June 2026.
Is the health insurance from Willis Towers Watson affordable enough for their workers?
Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and June 2026.
92% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at Willis Towers Watson?
Most people get paid time off work.
81% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and June 2026.
81% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and June 2026.
- 27% of people with changing schedules find out their shifts one week or less ahead of time.
- 45% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 27% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers at Willis Towers Watson worry about hours?
Most people don’t worry about getting enough hours.
79% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.
79% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between November 2024 and June 2026.
Do Willis Towers Watson workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and June 2026.
50% report that they don’t have enough control over which shifts they work.
Based on data from 14 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it for Willis Towers Watson workers to change shifts?
Most people find it easy to change shifts.
70% of people report that it’s easy to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and June 2026.
70% of people report that it’s easy to change shifts if they need to.
Based on data from 10 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to get time off at Willis Towers Watson?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and June 2026.
80% of people report it’s easy to get time off.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and June 2026.
Do Willis Towers Watson managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and June 2026.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and June 2026.
Do jobs at Willis Towers Watson spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and June 2026.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and June 2026.
How easy is it to take sick days at Willis Towers Watson?
Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.
Is a Willis Towers Watson job good for students?
Only some students say this is a good place to work if you’re studying.
40% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and October 2025.
40% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and October 2025.
Is working at Willis Towers Watson good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Willis Towers Watson feel treated with respect by their managers?
Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and June 2026.
90% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Willis Towers Watson get to take their breaks without interruption?
Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and June 2026.
83% of people report that they get to take their breaks without interruption.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and June 2026.
Is it stressful to work at Willis Towers Watson?
Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and June 2026.
67% of people say they often feel stressed at work.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Willis Towers Watson enjoy their jobs?
Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.
71% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people at Willis Towers Watson recommend working with their team?
Most people recommend working with their team.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and June 2026.
80% of people report that they would recommend working with their immediate team to a friend.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get enough training when they start at Willis Towers Watson?
Most people got enough training when they started.
79% of people report they got enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and June 2026.
79% of people report they got enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people get support to advance at Willis Towers Watson?
Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and June 2026.
Do people think Willis Towers Watson’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and June 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and June 2026.
Do workers feel well informed about how Willis Towers Watson is doing?
Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Senior Client Relationship Manager jobs?
What are the most popular jobs at Wtw?
What are the most popular categories at Wtw?
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 16 days ago
First Merchants Bank rating
7.8
Based on 22 frontline employees who took The Breakroom Quiz
88th of 173 rated banks
Job description
First Merchants is seeking a Senior Customer Relationship Representative to join our team! This position is responsible for delivering a high quality and meaningful customer service experience by accurately completing bank transactions, opening accounts, and processing loan applications, as well as identifying products and services to meet the current and future financial needs of bank clients. They are responsible for meeting or exceeding established individual and team sales goals, as well as ensuring service metrics achieve the strategic and tactical goals of the organization.
As part of this role you will:
To be successful in this position, we require the following:
The following would be a plus:
First Merchants offers the following:
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
As part of this role you will:
- Customer Experience and Relationship Management
- Deliver a consistently exceptional client experience by managing complex service and relationship needs in a fast-paced, relationship-focused banking center environment.
- Serve as a trusted advisor by conducting in-depth conversations to understand clients' financial situations and recommend integrated solutions across multiple product lines.
- Act as a point of escalation for advanced client inquiries and service issues, ensuring timely, accurate resolution and appropriate follow-through.
- Proactively strengthen client relationships by leveraging service insights and feedback to build loyalty, retention, and advocacy.
- Maintain accurate and complete client records to support effective relationship building and nurturing.
- Operational Excellence
- Perform and oversee complex monetary and non-monetary transactions, ensuring
accuracy, efficiency, and adherence to internal controls. - Complete operational responsibilities including balancing cash, teller systems (TCR),
vault, ATM, and branch transactions as needed. - Process and review higher-risk or more complex client requests in accordance with policy, including stop payments, exceptions, and account maintenance activities.
- Support overall banking center operational integrity by identifying trends, exceptions, or risks and escalating as appropriate.
- Ensure daily security procedures and operational standards are followed consistently.
- Perform and oversee complex monetary and non-monetary transactions, ensuring
- Sales and Business Development Leadership
- Lead by example in achieving individual sales goals while actively supporting banking center scorecard performance.
- Conduct advanced guided conversations to identify opportunities to deepen client
relationships through deposits, lending, digital tools, and referrals. - Open new consumer and business accounts and process loan applications with a high degree of accuracy and knowledge.
- Drive effective onboarding by ensuring clients are enrolled in appropriate digital banking services and completing required follow-up activities.
- Actively engage in teleconsulting activities, including outbound call blocks and call nights to support individual and team performance.
- Utilize CRM and sales tools to document activity, manage pipelines, and support incentive plan requirements.
- Partner with internal product specialists and refer clients to merchant services, treasury management, mortgage, and investment partners as appropriate.
- Team Collaboration and Leadership
- Serve as a senior resource within the banking center, providing guidance and informal coaching to Client Relationship Representatives and Service Associates.
- Support execution of the sales management process through participation in huddles, meetings, coaching conversations, and skill development activities.
- Assist the Banking Center Manager with operational reviews, audits, branch balancing, and workflow optimization.
- Support associate problem resolution and procedural inquiries, reinforcing consistent service and sales standards.
- Senior Client Relationship Representatives will serve as Banking Center Mentors and
support onboarding and development of new hires.
- Risk Management and Compliance
- Ensure adherence to all regulatory, compliance, and information security requirements, including BSA, OFAC, CIP, EDD, and related reporting standards.
- Exercise sound judgment in identifying, escalating, and documenting risk-related
concerns. - Complete required training and maintain strong working knowledge of regulatory,
operational, and product updates.
To be successful in this position, we require the following:
- High school diploma or equivalent (GED).
- A minimum of one (1) year of banking, sales, or related experience and a minimum of six (6) months of experience selling products or services.
- This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
- Ability to obtain Notary Public designation.
- Ability to multi-task in a fast-paced environment.
- In-depth knowledge of products/services offered by the bank (all lines of business).
The following would be a plus:
- Prior banking experience.
- Ability to sell and cross-sell bank products and services.
First Merchants offers the following:
- Base Pay PLUS Bonuses
- Medical, Dental and Vision Insurance
- 401k
- Health Savings and Flexible Spending Accounts
- Vacation/Sick Time
- Paid Holidays
- Paid Parental Leave
- Tuition Reimbursement
- Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
What First Merchants Bank employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About First Merchants
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Muncie, IN, US
Year founded
1893