Asset Protection Agent - 126
Lawndale, CA · On-site
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
55 Wss Customer Service Representative Jobs Hiring Near You
Asset Protection Agent - 126
Lawndale, CA · On-site
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
New
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
New
Asset Protection Agent - 3
Long Beach, CA · On-site
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
New
Asset Protection Agent - 3
Long Beach, CA · On-site
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
New
Supervisor - 122
Los Angeles, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 122
Los Angeles, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
Supervisor - 95
Mesa, AZ · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 95
Mesa, AZ · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Asset Protection Agent - 124
Dallas, TX · On-site
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
Asset Protection Agent - 124
Dallas, TX · On-site
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
New
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
New
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 129
Sacramento, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 129
Sacramento, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Asset Protection Agent - 136
Dallas, TX · On-site
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
Asset Protection Agent - 136
Dallas, TX · On-site
When able, assist with customer service and direct customers to the appropriate department and/or ... The requirements above are representative of the knowledge, skill and/or ability required.
Supervisor - 48
Fontana, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 48
Fontana, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
Assistant Store Manager - 121
Houston, TX · On-site
... WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Assistant Store Manager - 121
Houston, TX · On-site
... WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business ... The requirements listed above are representative of the knowledge, skill and/or ability required.
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 79
Ceres, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 79
Ceres, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 18
Los Angeles, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
New
Supervisor - 18
Los Angeles, CA · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
New
Supervisor - 136
Dallas, TX · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
Supervisor - 136
Dallas, TX · On-site
RESPONSIBILITIES Driving Results Coach and demonstrate WSS business objectives (Customer Service ... The requirements listed above are representative of the knowledge, skill and/or ability required.
WSS Jobs Information
Do workers at WSS get paid breaks?
Sometimes. Only some people get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Does WSS pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
71% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
71% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
At WSS, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and January 2026.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and January 2026.
Do part-time workers get paid time off at WSS?
Only some people who work part-time get paid time off.
60% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between July 2025 and November 2025.
60% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between July 2025 and November 2025.
Do people get paid time off at WSS?
Most people get paid time off work.
67% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and January 2026.
67% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and January 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
- 70% of people with changing schedules find out their shifts one week or less ahead of time.
- 20% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 10% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
Do workers at WSS worry about hours?
Some people worry about getting enough hours.
60% of people report they worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
60% of people report they worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
Do WSS workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it for WSS workers to change shifts?
Most people find it hard to change shifts.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to get time off at WSS?
Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and November 2025.
50% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and November 2025.
Do WSS managers change schedules at the last minute?
Most managers change people’s schedules at the last minute.
75% of people say their manager changes their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and November 2025.
75% of people say their manager changes their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and November 2025.
Do jobs at WSS spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to take sick days at WSS?
Some people find it hard to take sick days.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at WSS feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at WSS get to take their breaks without interruption?
Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and January 2026.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and January 2026.
Is it stressful to work at WSS?
Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at WSS enjoy their jobs?
Only some people enjoy their job.
55% of people report they don’t enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and December 2025.
55% of people report they don’t enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and December 2025.
Do people at WSS recommend working with their team?
Not many people recommend working with their team.
79% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
79% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get enough training when they start at WSS?
Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people report they didn’t get enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get support to advance at WSS?
Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people think WSS’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do workers feel well informed about how WSS is doing?
Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Wss?
What are the most popular categories at Wss?
WSS rating
4.0
Based on 14 frontline employees who took The Breakroom Quiz
Job description
POSITION OVERVIEW
Under the direct supervision of the Asset Protection Area Manager (APAM) the role of the Asset Protection Agent (APA) is to ensure the safety of our customers and associates along with the protection of company assets. The APA is the first and last impression of the WSS brand and must be helpful and courteous to our customers. To be effective at this job, APA should be detail-oriented team players with strong leadership and decision-making skills.
Essential Duties and RESPONSIBILITIES
- Monitor sales floor by providing ECS and using CCTV as needed to identify suspicious behavior.
- Handle emergency/crisis incidents while ensuring the safety and security of all store team members and customers.
- Notify APAM of all theft incidents or situations where law enforcement has been called.
- When able, assist with customer service and direct customers to the appropriate department and/or team members.
- Promote teamwork by educating store associates and new hires on safety and their role in preventing loss.
- Responsible for monitoring mis-mates, conducting cycle counts, managing the pilferage process, etc.
QUALIFICATION REQUIREMENTS
candidate must be able to multi-task and prioritize work in a fast-paced environment. This individual must be a self-starter who needs little guidance. The requirements above are representative of the knowledge, skill and/or ability required. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/ EXPERIENCE
- Must be 18 years or older.
- High School or GED equivalent
- Previous experience in security, asset protection, and/or retail a plus.
WORK HOURS
- Available to work a variety of hours, including nights, weekends, and holidays.
PHYSICAL DEMANDS
- Must be able to bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat, as needed
- Stand or walk at least 2 hours in duration.
- Lift up to 30 lbs.
- Climb a step stool or ladder
- Communicate effectively in person and on the phone.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
About WSS
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top name brands likeNike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
About WSS
Sourced by ZipRecruiter
For over 30 years, we've not only talked the talk, we've walked the walk by serving our customers and the communities in which they live by providing exceptional value, along with the largest selection of top brand athletic, dress, fashion and casual footwear for the entire family, and by creating jobs, opportunities and, in many cases, careers.
Industry
Apparel and accessories stores
Company size
1,001 - 5,000 Employees
Headquarters location
Lynwood, CA, US
Year founded
1984