Customer Service Representative
$16.25 - $22.25/hr
To be attentive to customers by providing excellent customer service and being responsive to both ... WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores.
60 Wss Customer Service Jobs Hiring Near You
Customer Service Representative
$16.25 - $22.25/hr
To be attentive to customers by providing excellent customer service and being responsive to both ... WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores.
Service Team Member - 65
$13.75 - $17.75/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 65
$13.75 - $17.75/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 112
$11 - $14/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 112
$11 - $14/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 3
$13.75 - $17.75/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
New
Service Team Member - 3
$13.75 - $17.75/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
New
Service Team Member - 95
$12.75 - $16.50/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 95
$12.75 - $16.50/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 132
$13.75 - $17.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 132
$13.75 - $17.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 17
Wilmington, CA · On-site
$14 - $18/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 17
Wilmington, CA · On-site
$14 - $18/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 2
$13.25 - $17.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 2
$13.25 - $17.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 115
Arlington, TX · On-site
$11.50 - $14.75/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 115
Arlington, TX · On-site
$11.50 - $14.75/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
Service Team Member-133
$13.25 - $17.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member-133
$13.25 - $17.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 73
$13.25 - $17.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 73
$13.25 - $17.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 155
$11 - $14.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 155
$11 - $14.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 94
$13.25 - $17/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 94
$13.25 - $17/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 113
$11 - $14.50/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 113
$11 - $14.50/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 38
$13.25 - $17/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 38
$13.25 - $17/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 27
$12.75 - $16.50/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 27
$12.75 - $16.50/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 98
Phoenix, AZ · On-site
$12.75 - $16.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 98
Phoenix, AZ · On-site
$12.75 - $16.25/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 112
Pasadena, TX · On-site
$11 - $14/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
Service Team Member - 112
Pasadena, TX · On-site
$11 - $14/hr
WSS Service Team Members are vital to delivering customer service that offers a neighborhood friendly shopping experience and drives sales results. At the heart of our stores is a team that is ...
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
In this role, you will play a crucial part in delivering exceptional customer service, driving ... About WSS WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based ...
WSS Jobs Information
Do workers at WSS get paid breaks?
Sometimes. Only some people get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Does WSS pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
71% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
71% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
At WSS, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and January 2026.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and January 2026.
Do part-time workers get paid time off at WSS?
Only some people who work part-time get paid time off.
60% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between July 2025 and November 2025.
60% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between July 2025 and November 2025.
Do people get paid time off at WSS?
Most people get paid time off work.
67% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and January 2026.
67% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and January 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
- 70% of people with changing schedules find out their shifts one week or less ahead of time.
- 20% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 10% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
Do workers at WSS worry about hours?
Some people worry about getting enough hours.
60% of people report they worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
60% of people report they worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
Do WSS workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it for WSS workers to change shifts?
Most people find it hard to change shifts.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to get time off at WSS?
Some people find it hard to get time off.
50% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and November 2025.
50% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and November 2025.
Do WSS managers change schedules at the last minute?
Most managers change people’s schedules at the last minute.
75% of people say their manager changes their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and November 2025.
75% of people say their manager changes their shift schedule at the last minute.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and November 2025.
Do jobs at WSS spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to take sick days at WSS?
Some people find it hard to take sick days.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
42% of people report that it’s hard to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at WSS feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at WSS get to take their breaks without interruption?
Most people get breaks without interruption.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and January 2026.
70% of people report that they get to take their breaks without interruption.
Based on data from 10 people who took the Breakroom Quiz between April 2025 and January 2026.
Is it stressful to work at WSS?
Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at WSS enjoy their jobs?
Only some people enjoy their job.
55% of people report they don’t enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and December 2025.
55% of people report they don’t enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and December 2025.
Do people at WSS recommend working with their team?
Not many people recommend working with their team.
79% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
79% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get enough training when they start at WSS?
Some people didn’t get enough training when they started.
67% of people report they didn’t get enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people report they didn’t get enough training when they started working here.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get support to advance at WSS?
Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people think WSS’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do workers feel well informed about how WSS is doing?
Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
What are the most popular job types at Wss?
What are the most popular jobs at Wss?
What are the most popular categories at Wss?
WSS rating
4.0
Based on 14 frontline employees who took The Breakroom Quiz
Job description
POSITION OVERVIEW:
To be attentive to customers by providing excellent customer service and being responsive to both online and in-store customers
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for taking customer calls/phone orders
- Responsible to assist store personnel with customer's concerns.
- Resolve customer complaints via phone, email, live chat or social media
- Manage and deal with FedEx claims (lost packages, damaged merchandise, stuck in transit or no movements)
- Manage all Cancellation type orders.
- Refund canceled orders.
- Verify orders requiring approval
- Instruct stores on all sale and return orders through POS System
- Resolve all chargeback disputes
- Omni-channel support (issues with pick-ups in store, routing/reroute issues, ad hoc issues, etc.)
QUALIFICATION REQUIREMENT
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have reliable internet access.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
- Highschool Diploma and one-year minimum working in Customer Service
LANGUAGE/MATHEMATICAL SKILLS:
- Excellent communication skills, both written and verbal; proven track-record in communicating with all levels of management
- Strong interpersonal skills, maturity, and excellent judgment
- Proven editorial skills, demonstrating a strong and creative command of the English language
- Bilingual preferably.
- Proficiency with retail math concepts (addition, subtraction, multiplication, division, and percentages)
OTHER SKILLS and ABILITIES:
- Basic abilities to navigate the internet
- Well versed in PCI compliance practices and procedures is a plus
- Basic computer skills
- Product knowledge
- Bilingual English and Spanish Preferred
- Basic skills in Excel & MS Word
- Ability to compose & reply to emails
- Ability to read and comprehend simple instructions and memos
- Ability to effectively answer customer's questions, multitask and communicate with co-workers
- Flexible schedule and available for holiday is a must
WORKENVIORNMENT:
The job operates in a clerical, office setting. The role routinely uses standard office equipment such as computers, phones, and printers. While performing the duties of this job; the employee is regularly required to sit for a long period of time in front of a computer screen; use hands to finger, handle, or feel; and talk or hear. Assist with complaints, orders, account questions, billing, cancellations, or inquiries. **Remote work is be available upon successful completion of training. However, this arrangement is subject to change at any time based on business needs, and employees may be required to return to working full-time in the office at any time.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role: however, some filing is required.
POSITION TYPE AND EXPECTED HOURS OF WORK
This is afull-time position. Days and hours of work are Sunday through Saturday. Must have open availability with occasional evenings shifts.
ABOUT WSS:
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operatesstores throughout California, Nevada, Arizona, Florida and Texas.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
About WSS
Sourced by ZipRecruiter
For over 30 years, we've not only talked the talk, we've walked the walk by serving our customers and the communities in which they live by providing exceptional value, along with the largest selection of top brand athletic, dress, fashion and casual footwear for the entire family, and by creating jobs, opportunities and, in many cases, careers.
Industry
Apparel and accessories stores
Company size
1,001 - 5,000 Employees
Headquarters location
Lynwood, CA, US
Year founded
1984