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Western Union Commercial Svcs

60 Western Union Customer Service Representative Jobs Hiring Near You

Western Union

Senior Product Manager - USDPT

New York, NY · On-site

$138K - $182K/yr

... and customer experiences. * Partner directly with Western Union agents, regional teams, and ... S. and global banking, financial services, regulatory, and compliance requirements. preferred

Western Union

Accounting Manager

Denver, CO

$125K - $130K/yr

Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 ...

Western Union

Accounting Manager

Denver, CO · On-site

$125K - $130K/yr

Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 ...

Western Union

Senior Product Manager - USDPT

New York, NY · On-site

$138K - $182K/yr

... and customer experiences. * Partner directly with Western Union agents, regional teams, and ... S. and global banking, financial services, regulatory, and compliance requirements.preferred

Western Union

Product Manager

Denver, CO · On-site

$120K - $150K/yr

Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 ...

Western Union

Product Manager

Denver, CO · Hybrid

$120K - $150K/yr

Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 ...

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Western Union Commercial Svcs Jobs Information

Does Western Union pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers at Western Union worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it for Western Union workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at Western Union?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Western Union managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at Western Union spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
60% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and January 2026.

How easy is it to take sick days at Western Union?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Western Union feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Western Union get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.

Is it stressful to work at Western Union?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Western Union enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Western Union recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get enough training when they start at Western Union?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and January 2026.

Do people get support to advance at Western Union?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people think Western Union’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers feel well informed about how Western Union is doing?

Most people feel well informed about how the company is doing.
80% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Western Union?

What are the most popular categories at Western Union?

Infographic showing various Customer Service Representative job openings at Western Union in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 78% Physical, and 22% Hybrid job distribution.

Senior Product Manager - USDPT

Western Union

New York, NY • On-site

$138K - $182K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Western Union rating

6.8

Company rating: 6.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 21 rated payment service providers

Job description

The Senior Product Manager - USDPT will play an important role in shaping and executing product strategy for Western Union's digital asset products, built on Western Union's global payment network and the issuance of USDPT. This role will focus on digitizing Western Union's existing retail network while also supporting adjacent market opportunities, including remittance receivers, Stablecard, and digital asset wallet experiences.
This role is expected to operate across multiple digital asset initiatives as the portfolio evolves, partnering with business, engineering, treasury, and external ecosystem stakeholders to identify new opportunities, define product strategy, and scale adoption across Western Union's global network.
This Senior Product Manager - USDPT will help build the technology, customer experience, and operational processes required to deliver reliable, scalable, and user-focused digital asset products. The role will ensure superior customer experience, robust risk controls, prudent fraud management, seamless daily execution, and continuous product improvement.
Role Responsibilities
Product Strategy & Development
  • Lead product strategy, vision, roadmap development, and execution across digital asset initiatives, from concept through launch and ongoing optimization.

  • Define and manage requirements for digital payments, stablecoins, tokenization, and settlement solutions while ensuring regulatory and policy compliance.

  • Serve as a subject matter expert on digital assets, stablecoins, blockchain-enabled payments, and emerging industry trends, helping shape Western Union's long-term digital asset strategy.

  • Translate stakeholder feedback into product improvements that enhance customer experience, efficiency, and scalability.

Product Execution & Operations
  • Partner cross-functionally with Engineering, Compliance, Risk, Legal, Marketing, Finance, and Product teams to deliver features and enhancements.

  • Identify operational risks, process gaps, and opportunities for scalable improvements.

  • Establish requirements for fraud prevention, transaction monitoring, compliance, and risk controls.

  • Monitor product performance, manage issue resolution, and drive continuous improvements through data-driven insights and monitoring tools.

Platform & Ecosystem Management
  • Drive ecosystem expansion by working with internal teams, external partners, and platform providers to enable new digital asset capabilities, integrations, and customer experiences.

  • Partner directly with Western Union agents, regional teams, and business stakeholders to gather requirements, validate product-market fit, and prioritize roadmap investments.

  • Maintain operational documentation, controls, and knowledge-sharing practices.

  • Support platform readiness for wallet, card, settlement, and partner integration use cases.

Role Requirements
Basic
  • 5+ years of Product Management experience in financial services, payments and remittances, product operations, or digital asset products.

  • 2+ years of exposure to crypto, blockchain, stablecoins, tokenization, or DeFi, with a strong understanding of digital assets, global payment networks, card issuing, digital wallets, and settlement systems.

  • 2+ Track record of launching products and driving operational improvement initiatives.

  • Experience with risk management, operational controls, fraud prevention, and incident response. basic

  • Strong technical acumen with the ability to work closely with engineering teams on APIs, blockchain integrations, digital wallets, user experience design, and modern application architectures. Coding experience is not required.

Preferred
  • Working knowledge of U.S. and global banking, financial services, regulatory, and compliance requirements. preferred

  • Experience building or scaling digital wallet products, custody platforms, stablecoin products, crypto exchanges, or blockchain infrastructure solutions (e.g., Fireblocks, DFNS, Coinbase, MetaMask, Phantom, Stripe Crypto).

  • Demonstrated experience owning customer-facing financial services products and translating customer feedback into roadmap priorities and product enhancements.

  • Bachelor's degree in Business, Finance, Operations, Information Systems, or a related technical field; Master's degree or equivalent experience.

Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.
Work Shift
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States specific benefits include:
  • Paid Time off

  • Medical, Dental and Life Insurance

  • Parental Leave

  • Global Adoption Assistance

  • 4% Western Union Contribution to 401K

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The annual base salary range is $140,000 to $180,000 USD per year. Total on-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
08-12-2026
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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