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66 Westrock Jobs Hiring Near You

Westrock

Coord, Customer Service

Mesquite, TX · On-site

$16.25 - $21.25/hr

At Smurfit WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer ...

Westrock

Rep III, Inside Sales

Galesburg, IL · On-site

The ECSR will follow Smurfit Westrock's Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business. How You Will Impact Smurfit Westrock:

Westrock

Eng I, Process Eng

Covington, VA · On-site

$69K - $115K/yr

WestRock Company (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's 50,000+ team members support ...

Westrock

General Utility-Shipping

Winston Salem, NC · On-site

Shipping Utility/Baler Operator - Smurfit Westrock Corrugated 8080 Northpoint Blvd. Winston Salem, NC 27106 Job Overview Smurfit Westrock, a global leader in sustainable paper and packaging solutions ...

Westrock

Utility II

Dallas, TX · On-site

How you will impact Smurfit Westrock: • Operating Overhead Cranes • Assist in threading paper machines • Responsible to perform duties of other jobs in the paper mill line of progression in ...

Smurfit Westrock

Coord, Customer Service

Mesquite, TX · On-site

$16.25 - $21.25/hr

At Smurfit WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer ...

Westrock

Mgr I, Mfg Ops

Jacksonville, FL · On-site

Smurfit Westrock has an opportunity for an Operations Manager at our recycling facility in Jacksonville, FL. Jacksonville Recycling is committed to creating and increasing the Smurfit Westrock ...

Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.75 - $26/hr

As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. This position is onsite ...

Westrock

Lead Technician, Tech Svc Sup

Battle Creek, MI · On-site

$65K - $109K/yr

How you will impact Smurfit Westrock * Identify and recommend solutions to resolve product or service requests regarding technical, operational and engineering type of issues that our customers and ...

Westrock

Mgr, Procurement

Cowpens, SC · On-site

How you will impact WestRock: * Position is responsible for open market and contract purchases of recycled fiber for the Smurfit Westrock mills representing 30-35% of the fiber supply demand.

Westrock

Mill Production - Entry Level (P)

Longview, WA · On-site

$23.41 - $27.55/hr

Smurfit Westrock's pulp and paper mill located in Longview, WA is actively looking to fill several entry level production operator positions. We are seeking entry level operators for the pulp, paper ...

Smurfit Westrock

Rep III, Inside Sales

Aurora, IL · On-site

The ECSR will follow Smurfit Westrock's Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business. How You Will Impact Smurfit Westrock:

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Infographic showing various job openings at Westrock in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.

Coord, Customer Service

Westrock

Mesquite, TX • On-site

$16.25 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

General Information
Job ID
ATR64676
Posting Job Title
Coord, Customer Service
Locations
TX Mesquite
Employment Type
Full Time
Date Posted
28-Aug-2026
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
The Opportunity:
As a Customer Service Representative you will represent Smurfit WestRock and serve as a critical liaison between customers, sales, and operations teams. You will be the first point of contact for customers, setting the tone for the Smurfit WestRock experience.
In this role, you will manage ongoing relationships with multiple customers and sales teams while leveraging your knowledge of products, logistics, production planning, and inventory management. You may also take the lead on broader or more complex projects and provide guidance and training to junior team members.
At Smurfit WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service.
How You Will Impact Smurfit WestRock:
  • Represent Smurfit WestRock's values and deliver excellent service in every interaction
  • Facilitate quotes and provide pricing support
  • Create new item specifications and manage project setups
  • Manage customer accounts by processing orders and inquiries, reviewing production demand, and ensuring delivery requirements are met
  • Proactively monitor order activity and inventory levels, identifying and communicating potential issues
  • Coordinate outside purchases for services and materials related to customer projects
  • Produce customized reports and share relevant data with customers
  • Support quality initiatives by documenting customer issues and partnering with the Quality Manager to research and resolve concerns

What You Need to Succeed:
  • High school diploma or GED required (Associate or Bachelor's degree preferred)
  • 5+ years of customer service or related experience, preferably in a manufacturing environment
  • Broad knowledge of operational procedures and systems
  • Strong mentoring and coaching abilities, with a willingness to take on additional responsibilities
  • Customer-focused mindset with a commitment to delivering excellent service
  • Excellent communication, collaboration, and problem-solving skills
  • Eagerness to learn and grow within your area of expertise
  • Strong organizational and time management skills
  • Ability to thrive in a fast-paced, team-oriented environment
  • Ability to work independently with minimal supervision
  • Proficiency in navigating multiple systems
  • Flexibility to travel occasionally to the Blue Springs location

What we offer:
  • Benefit eligibility begins Day 1
    • Benefits include:
    • Medical w/ HSA
    • Dental Vision
    • Mental Health
    • 401(k) with 5% company match
    • Paid vacation time & holidays
    • Life Insurance & AD&D
    • Short- & Long-term Disability Insurance
    • Tuition Reimbursement.
  • Corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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