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WestRock

65 Westrock Jobs Hiring Near You

Westrock

Coord, Customer Service

Mesquite, TX · On-site

$16.25 - $21.25/hr

At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service. How ...

Westrock

Rep III, Inside Sales

Galesburg, IL · On-site

The ECSR will follow Smurfit Westrock's Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business. How You Will Impact Smurfit Westrock:

Westrock

Commercial Leadership

Atlanta, GA · On-site

Smurfit Westrock Company is seeking ambitious individuals who aspire to build a career in Innovation, Pricing, Marketing, and other strategic commercial disciplines through the Corrugated Commercial ...

Westrock

Eng I, Process Eng

Covington, VA · On-site

$69K - $115K/yr

WestRock Company (NYSE: WRK) partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. WestRock's 50,000+ team members support ...

Westrock

Rep III, Inside Sales

Aurora, IL · On-site

The ECSR will follow Smurfit Westrock's Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business. How You Will Impact Smurfit Westrock:

Westrock

Production Team Member

Athens, AL · On-site

$14.25 - $17.50/hr

How you will impact WestRock: • Safety - be on board and fully comply with Westrock's safety programs • Accountability - takes ownership of and pride in assigned area/s • Quality - ensures ...

Westrock

Mill Production - Entry Level (P)

Longview, WA · On-site

$23.41 - $27.55/hr

Smurfit Westrock's pulp and paper mill located in Longview, WA is actively looking to fill several entry level production operator positions. We are seeking entry level operators for the pulp, paper ...

Westrock

Mgr, Procurement

Cowpens, SC · On-site

How you will impact WestRock: * Position is responsible for open market and contract purchases of recycled fiber for the Smurfit Westrock mills representing 30-35% of the fiber supply demand.

Westrock

General Utility-Shipping

Winston Salem, NC · On-site

Shipping Utility/Baler Operator - Smurfit Westrock Corrugated 8080 Northpoint Blvd. Winston Salem, NC 27106 Job Overview Smurfit Westrock, a global leader in sustainable paper and packaging solutions ...

Westrock

Bander Operator

Mooresville, NC · On-site

$15.25 - $19/hr

Smurfit WestRock Location:279 Mooresville Blvd, Mooresville, NC 28115 About the Role Join Smurfit WestRock as a Bander Operator, where you'll play a key role in securing finished products for ...

WestRock

Rep IV, Acct&Client Mgmt

Knox, IN · On-site

How you will impact Smurfit Westrock * Serve as the liaison between Smurfit Westrock and customer to support supplier plants in improving overall customer service * Create project plans and oversee ...

Westrock

Utility II

Dallas, TX · On-site

How you will impact Smurfit Westrock: • Operating Overhead Cranes • Assist in threading paper machines • Responsible to perform duties of other jobs in the paper mill line of progression in ...

Westrock

Dir, IT Bus Sys

Atlanta, GA · On-site

Smurfit Westrock (NYSE: SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a ...

Westrock

Rep IV, Fld Sls&Acct Mgmt

Lancaster, OH · On-site

$110K - $184K/yr

How you will impact Smurfit WestRock: * Define overall account vision, 'Play to Win' and account growth plan for targeted customers by aligning market trends and customer needs with Smurfit WestRock ...

Westrock

Production Worker

Columbus, OH · On-site

$16.75/hr

The Production Worker's at Smurfit Westrock Packaging Solutions are responsible for all phases of assembling material for customer orders, receiving new and returned product, and maintaining safety ...

Westrock

Supv, Mfg Ops

Lancaster, OH · On-site

$74K - $124K/yr

How you will impact Smurfit Westrock: • Execute safety briefs to team members on designated shift, daily, weekly, monthly and annually • Monitor workplace safety environment to identify and ...

Westrock

Coordinator, Tech Trainer

Lancaster, OH · On-site

$55K - $93K/yr

How you will impact Smurfit WestRock: * Improve local team performance through increasing skills and time to certification processes. * Cost eliminator driving training efficiencies across roles ...

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Infographic showing various job openings at Westrock in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Coord, Customer Service

Westrock

Mesquite, TX • On-site

$16.25 - $21.25/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

General Information
Job ID
ATR64676
Posting Job Title
Coord, Customer Service
Locations
TX Mesquite
Employment Type
Full Time
Date Posted
14-Jul-2026
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
CSR
As a Customer Service Coordinator, you will represent WestRock and serve as a critical liaison between customers, sales, and operations teams. You will be the first point of contact for customers, setting the tone for the WestRock experience.
In this role, you will manage ongoing relationships with multiple customers and sales teams while leveraging your knowledge of products, logistics, production planning, and inventory management. You may also take the lead on broader or more complex projects and provide guidance and training to junior team members.
At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service.
How You Will Impact WestRock
  • Represent WestRock's values and deliver excellent service in every interaction
  • Facilitate quotes and provide pricing support
  • Create new item specifications and manage project setups
  • Manage customer accounts by processing orders and inquiries, reviewing production demand, and ensuring delivery requirements are met
  • Proactively monitor order activity and inventory levels, identifying and communicating potential issues
  • Coordinate outside purchases for services and materials related to customer projects
  • Produce customized reports and share relevant data with customers
  • Support quality initiatives by documenting customer issues and partnering with the Quality Manager to research and resolve concerns

What You Need to Succeed
  • High school diploma or GED required (Associate or Bachelor's degree preferred)
  • 5+ years of customer service or related experience, preferably in a manufacturing environment
  • Broad knowledge of operational procedures and systems
  • Strong mentoring and coaching abilities, with a willingness to take on additional responsibilities
  • Customer-focused mindset with a commitment to delivering excellent service
  • Excellent communication, collaboration, and problem-solving skills
  • Eagerness to learn and grow within your area of expertise
  • Strong organizational and time management skills
  • Ability to thrive in a fast-paced, team-oriented environment
  • Ability to work independently with minimal supervision
  • Proficiency in navigating multiple systems
  • Flexibility to travel occasionally to the Blue Springs location

What We Offer
  • A values-driven culture rooted in integrity, respect, accountability, and excellence
  • Comprehensive training and ongoing professional development opportunities
  • Competitive compensation based on experience and potential
  • Career growth with a global packaging leader
  • Commitment to sustainability, safety, and inclusion
  • Generous benefits starting on day one, including:
    • 401(k) with company match
    • Medical, dental, and vision coverage
    • Employee stock purchase program
    • Tuition reimbursement
    • Wellness programs

About WestRock
WestRock (NYSE: WRK) partners with customers to deliver innovative paper and packaging solutions that drive success in the marketplace. With approximately 50,000 team members across more than 320 locations worldwide, WestRock serves customers in North America, South America, Europe, Asia, and Australia.
Learn more at www.westrock.com.
WestRock is an Equal Opportunity Employer committed to creating and maintaining a diverse and inclusive workplace.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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