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61 Westrock Customer Service Jobs Hiring Near You

Westrock

Rep IV, Fld Sls&Acct Mgmt

Lancaster, OH · On-site

$110K - $184K/yr

... services, and supports cross-functional teams to ensure sales strategy execution. How you will ... customer needs with Smurfit WestRock solutions * Identify pricing dynamics within accounts to ...

Westrock

Coord, Customer Service

Mesquite, TX · On-site

$16.25 - $21.25/hr

At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service. How ...

Smurfit Westrock

Coord, Customer Service

Mesquite, TX · On-site

$16.25 - $21.25/hr

At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service. How ...

Westrock

Sr. Asst, Customer Service

Camillus, NY · On-site

$34K - $57K/yr

Customer Service Rep Location: 100 Southern Drive, Camillus, NY 13031 Shift: M-F, 8 am - 4:30 pm or ... Represent Smurfit Westrock values and deliver excellent service through each interaction.

Smurfit Westrock

Customer Service Rep

Camillus, NY · On-site

$34K - $57K/yr

Customer Service Rep Location: 100 Southern Drive, Camillus, NY 13031 Shift: M-F, 8 am - 4:30 pm or ... Represent Smurfit Westrock values and deliver excellent service through each interaction.

New

Westrock

Rep IV, Acct&Client Mgmt

Smyrna, GA · On-site

How you will impact Smurfit Westrock: Customer Relationship: * Develop and maintain strong relationships with assigned customers, serving as the primary point of contact for all service-related ...

Smurfit Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.25 - $25.25/hr

As a Senior Assistant Customer Service, you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of ...

Smurfit Westrock

Sr. Asst, Customer Service

Camillus, NY · On-site

$34K - $57K/yr

Customer Service Rep Location: 100 Southern Drive, Camillus, NY 13031 Shift: M-F, 8 am - 4:30 pm or ... Represent Smurfit Westrock values and deliver excellent service through each interaction.

Smurfit Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.75 - $26/hr

As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. This position is onsite ...

Westrock

Sr. Coord, Customer Service

Milwaukee, WI · On-site

$19 - $26/hr

General Information Job ID ATR61180 Posting Job Title Sr. Asst. Customer Service Locations IL ... How You Will Impact Smurfit Westrock: * Serve as a critical communication link between customers ...

Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will ...

Smurfit Westrock

Rep IV, Acct&Client Mgmt

Smyrna, GA · On-site

How you will impact Smurfit Westrock: Customer Relationship: * Develop and maintain strong relationships with assigned customers, serving as the primary point of contact for all service-related ...

Smurfit Westrock

Sr. Asst. Customer Service

Milwaukee, WI · On-site

$19 - $26/hr

CUSTOMER SERVICE REPRESENTATIVE - SHEET FEEDER Must be able to work onsite at either Bedford Park ... How You Will Impact Smurfit Westrock: * Serve as a critical communication link between customers ...

New

Smurfit Westrock Company

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.25 - $25.25/hr

As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. This position is onsite ...

Westrock

Sr. Asst, Customer Service

Milpitas, CA · On-site

$54K/yr

The Opportunity The Senior Assistant Customer Service represents WestRock to the customer and serves as a critical liaison between customers, sales, and operations teams. As the first point of ...

Smurfit Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will ...

Smurfit Westrock

$21 - $28.75/hr

General Information Job ID ATR61180 Posting Job Title Sr. Asst. Customer Service Locations IL ... How You Will Impact Smurfit Westrock: * Serve as a critical communication link between customers ...

Westrock

Sr. Coord, Customer Service

Knoxville, TN · On-site

$18.25 - $25.25/hr

Represent WestRock to the customer and act as a critical liaison between the customer, sales, and ... Represent WestRock values and deliver excellent service through each interaction. * Record ...

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    Infographic showing various Customer Service job openings at Westrock in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Rep IV, Fld Sls&Acct Mgmt

    Westrock

    Lancaster, OH • On-site

    $110K - $184K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 20 days ago

    Job description

    General Information
    Job ID
    ATR63706
    Posting Job Title
    Sales Rep - Lancaster, OH
    Locations
    OH Lancaster OH
    Employment Type
    Full Time
    Date Posted
    23-Jun-2026
    Relocation Support
    No
    Description & Requirements
    Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
    Opportunity Summary:
    The Sales Representative is responsible for successfully managing existing customer accounts and establishing new opportunities to achieve annual sales objectives.
    The Sales Representative manages current customer relationships, prospecting and engaging new customers.
    The Sales Representative partners with management to complete budget planning, working with the Area Operations teams to understand and sell open machine capacity and value-added services, and supports cross-functional teams to ensure sales strategy execution.
    How you will impact Smurfit WestRock:
    • Define overall account vision, 'Play to Win' and account growth plan for targeted customers by aligning market trends and customer needs with Smurfit WestRock solutions
    • Identify pricing dynamics within accounts to inform Smurfit WestRock commercial decisions
    • Effectively articulate sales vision and strategy to identify leads on new opportunities, manage prospects and develop a robust sales pipeline
    • Meet or exceed individual budgeted and volume sales goals to contribute to the organization's annual targets objectives
    • Effective utilization of CRM system (Salesforce.com) to manage opportunities & pipeline on a consistent basis
    • Ability to navigate within customers organizational structure and build relationships at multiple levels
    • Manage contractual relationships and negotiate multi-year contracts
    • Deliver results by executing on weekly, monthly, quarterly, and annual sales targets
    • Drive Commercial Excellence to exceed Area volume and profit goals through new account development within targeted segments, growth in existing accounts, margin improvement plans and enterprise sales support
    • Utilize internal resources to leverage knowledge of market trends and competition
    • Monitor profitability levels to track progress against budgeted targets and analyze monthly financial summaries
    • Understand market dynamics and business drivers that define long-term commercial strategies and have an impact on Area and develop strategies to reach company objectives
    • Develop working relationships with other Smurfit WestRock facilities to create opportunities for additional revenue streams across the enterprise capabilities
    • Seek and qualify prospective customers in accordance with Sales strategy
    • Collaborate with cross-functional teams to ensure effective execution of the overall Sales strategy
    • Collaborate with cross-functional teams to identify value add opportunities to improve margins
    • Manage customer engagement through the sales lifecycle to ensure contractual obligations are met and to enable customer satisfaction

    What you need to succeed:
    • Bachelor's degree preferred
    • 4-5+ years of business-to-business (B2B) corrugated sales experience (Manufacturing/service industry preferred)
    • Related experience in sales execution and pipeline management
    • Ability to drive results by influencing others within different functions
    • Ability to create and deliver engaging presentations to internal and external audiences
    • Demonstrated sales competence and financial acumen
    • Microsoft Office - Excel, Outlook
    • Experience with Salesforce.com
    • Reporting tools such as Power BI, QlikView

    What we offer:
    • Corporate culture based on integrity, respect, accountability and excellence
    • Comprehensive training with numerous learning and development opportunities
    • An attractive salary reflecting skills, competencies and potential
    • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
    The salary range for this position is $110,625.00 - $184,375.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 31-Dec-2026.

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