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WestRock

62 Westrock Customer Service Jobs Hiring Near You

Westrock

Coord, Customer Service

Mesquite, TX · On-site

$16.25 - $21.25/hr

At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service. How ...

Smurfit Westrock

Coord, Customer Service

Mesquite, TX · On-site

$16.25 - $21.25/hr

At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service. How ...

Westrock

Sr. Asst, Customer Service

Camillus, NY · On-site

$34K - $57K/yr

Customer Service Rep Location: 100 Southern Drive, Camillus, NY 13031 Shift: M-F, 8 am - 4:30 pm or ... Represent Smurfit Westrock values and deliver excellent service through each interaction.

Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.75 - $26/hr

As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. This position is onsite ...

Westrock

Rep IV, Acct&Client Mgmt

Smyrna, GA · On-site

How you will impact Smurfit Westrock: Customer Relationship: * Develop and maintain strong relationships with assigned customers, serving as the primary point of contact for all service-related ...

Smurfit Westrock

Sr. Asst, Customer Service

Camillus, NY · On-site

$34K - $57K/yr

Customer Service Rep Location: 100 Southern Drive, Camillus, NY 13031 Shift: M-F, 8 am - 4:30 pm or ... Represent Smurfit Westrock values and deliver excellent service through each interaction.

Smurfit Westrock

Sr. Asst, Customer Service

Beloit, WI · On-site

$18.75 - $26/hr

As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer. This position is onsite ...

Westrock

Sr. Coord, Customer Service

Milwaukee, WI · On-site

$19 - $26/hr

General Information Job ID ATR61180 Posting Job Title Sr. Asst. Customer Service Locations IL ... How You Will Impact Smurfit Westrock: * Serve as a critical communication link between customers ...

Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will ...

Smurfit Westrock

Rep IV, Acct&Client Mgmt

Smyrna, GA · On-site

How you will impact Smurfit Westrock: Customer Relationship: * Develop and maintain strong relationships with assigned customers, serving as the primary point of contact for all service-related ...

Westrock

Sr. Asst, Customer Service

Milpitas, CA · On-site

$54K/yr

The Opportunity The Senior Assistant Customer Service represents WestRock to the customer and serves as a critical liaison between customers, sales, and operations teams. As the first point of ...

Smurfit Westrock

Sr. Asst, Customer Service

Springfield, MO · On-site

$17.50 - $24/hr

As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR you will ...

Smurfit Westrock

$21 - $28.75/hr

General Information Job ID ATR61180 Posting Job Title Sr. Asst. Customer Service Locations IL ... How You Will Impact Smurfit Westrock: * Serve as a critical communication link between customers ...

Westrock

Mgr I, Customer Service

Salinas, CA · On-site

The Customer Service Manager (CSM) represents Smurfit Westrock to customers as a critical liaison between the customer, sales, production, and operations teams. The Customer Service Manager (CSM ...

Westrock

Sr. Coord, Customer Service

Knoxville, TN · On-site

$18.25 - $25.25/hr

Represent WestRock to the customer and act as a critical liaison between the customer, sales, and ... Represent WestRock values and deliver excellent service through each interaction. * Record ...

Westrock

Sr. Asst, Customer Service

Glendale, AZ · On-site

$19.25 - $26.25/hr

The Opportunity The Senior Assistant Customer Service represents WestRock to the customer and serves as a critical liaison between customers, sales, and operations teams. As the first point of ...

Westrock

Sr. Asst, Customer Service

Murfreesboro, TN · On-site

$17 - $23.50/hr

The Customer Service Representative (CSR) represents WestRock to the customer and acts as a critical liaison between the customer, sales, and operations teams. The CSR receives and processes routine ...

Smurfit Westrock

Rep IV, Acct&Client Mgmt

Knox, IN · On-site

Serve as the liaison between Smurfit Westrock and customer to support supplier plants in improving overall customer service * Create project plans and oversee end-to-end development of customer ...

Smurfit Westrock

Sr. Asst, Customer Service

Glendale, AZ · On-site

$19.25 - $26.25/hr

The Opportunity The Senior Assistant Customer Service represents WestRock to the customer and serves as a critical liaison between customers, sales, and operations teams. As the first point of ...

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WestRock Jobs Information

What are the most popular job types at Westrock?
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    Infographic showing various Customer Service job openings at Westrock in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 99% Physical, and 1% Remote job distribution.

    Coord, Customer Service

    Westrock

    Mesquite, TX • On-site

    $16.25 - $21.25/hr

    Full-time

    Medical, Dental, Vision, Retirement

    Posted 28 days ago

    Job description

    General Information
    Job ID
    ATR64676
    Posting Job Title
    Coord, Customer Service
    Locations
    TX Mesquite
    Employment Type
    Full Time
    Date Posted
    14-Jul-2026
    Relocation Support
    No
    Description & Requirements
    Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
    CSR
    As a Customer Service Coordinator, you will represent WestRock and serve as a critical liaison between customers, sales, and operations teams. You will be the first point of contact for customers, setting the tone for the WestRock experience.
    In this role, you will manage ongoing relationships with multiple customers and sales teams while leveraging your knowledge of products, logistics, production planning, and inventory management. You may also take the lead on broader or more complex projects and provide guidance and training to junior team members.
    At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service.
    How You Will Impact WestRock
    • Represent WestRock's values and deliver excellent service in every interaction
    • Facilitate quotes and provide pricing support
    • Create new item specifications and manage project setups
    • Manage customer accounts by processing orders and inquiries, reviewing production demand, and ensuring delivery requirements are met
    • Proactively monitor order activity and inventory levels, identifying and communicating potential issues
    • Coordinate outside purchases for services and materials related to customer projects
    • Produce customized reports and share relevant data with customers
    • Support quality initiatives by documenting customer issues and partnering with the Quality Manager to research and resolve concerns

    What You Need to Succeed
    • High school diploma or GED required (Associate or Bachelor's degree preferred)
    • 5+ years of customer service or related experience, preferably in a manufacturing environment
    • Broad knowledge of operational procedures and systems
    • Strong mentoring and coaching abilities, with a willingness to take on additional responsibilities
    • Customer-focused mindset with a commitment to delivering excellent service
    • Excellent communication, collaboration, and problem-solving skills
    • Eagerness to learn and grow within your area of expertise
    • Strong organizational and time management skills
    • Ability to thrive in a fast-paced, team-oriented environment
    • Ability to work independently with minimal supervision
    • Proficiency in navigating multiple systems
    • Flexibility to travel occasionally to the Blue Springs location

    What We Offer
    • A values-driven culture rooted in integrity, respect, accountability, and excellence
    • Comprehensive training and ongoing professional development opportunities
    • Competitive compensation based on experience and potential
    • Career growth with a global packaging leader
    • Commitment to sustainability, safety, and inclusion
    • Generous benefits starting on day one, including:
      • 401(k) with company match
      • Medical, dental, and vision coverage
      • Employee stock purchase program
      • Tuition reimbursement
      • Wellness programs

    About WestRock
    WestRock (NYSE: WRK) partners with customers to deliver innovative paper and packaging solutions that drive success in the marketplace. With approximately 50,000 team members across more than 320 locations worldwide, WestRock serves customers in North America, South America, Europe, Asia, and Australia.
    Learn more at www.westrock.com.
    WestRock is an Equal Opportunity Employer committed to creating and maintaining a diverse and inclusive workplace.
    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
    Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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