Wayfair
Wayfair

1 Wayfair Sales Manager Jobs Hiring Near You

Wayfair, an online destination for all things home * Joss & Main, where beautiful furniture and ... sales opportunities when appropriate. * Project a professional company image through phone and ...

Wayfair Jobs Information

What is it like to work at Wayfair?

Wayfair is a fast-paced and dynamic company that prioritizes innovation, customer satisfaction, and employee growth, fostering a culture of collaboration and continuous learning.

The company's structure is divided into various teams, including product development, marketing, and logistics, which work together to drive the e-commerce platform's success. Wayfair's headquarters in Boston features an open and modern workspace with amenities such as a fitness center, cafeteria, and game rooms.

Working at Wayfair may appeal to candidates who are passionate about e-commerce, technology, and customer experience, as the company offers opportunities for professional development, competitive compensation, and a dynamic work environment that encourages creativity and innovation.

What makes Wayfair an attractive place to work?

Wayfair is a leading e-commerce company in the home goods and furniture industry, known for its innovative approach to online retail and commitment to customer satisfaction. The company offers a dynamic work environment that values collaboration, creativity, and continuous learning, with opportunities for employees to contribute to the development of new products and services. As a result, Wayfair provides a platform for professionals to grow their skills, take on new challenges, and make a meaningful impact in the industry.

Do workers at Wayfair get paid breaks?

Yes. Most people get paid breaks.
74% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.

Does Wayfair pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
62% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 42 people who took the Breakroom Quiz between June 2025 and June 2026.

At Wayfair, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
74% of people say they have to use vacation days when they’re out sick.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.

Is the health insurance from Wayfair affordable enough for their workers?

Most people say the health insurance costs are okay.
70% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at Wayfair?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 39% of people with changing schedules find out their shifts one week or less ahead of time.
  • 32% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 18% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Wayfair worry about hours?

Most people don’t worry about getting enough hours.
69% of people report they don’t worry about getting enough hours.
Based on data from 64 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Wayfair workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 61 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it for Wayfair workers to change shifts?

Most people find it hard to change shifts.
81% of people report that it’s hard to change shifts if they need to.
Based on data from 36 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to get time off at Wayfair?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 40 people who took the Breakroom Quiz between June 2025 and June 2026.

Do Wayfair managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 64 people who took the Breakroom Quiz between November 2024 and June 2026.

Do jobs at Wayfair spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 63 people who took the Breakroom Quiz between November 2024 and June 2026.

How easy is it to take sick days at Wayfair?

Some people find it hard to take sick days.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and June 2026.

Is working at Wayfair good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Wayfair feel treated with respect by their managers?

Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Wayfair get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and June 2026.

Is it stressful to work at Wayfair?

Most people feel stressed out here.
67% of people say they often feel stressed out at work.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Wayfair enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people at Wayfair recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get enough training when they start at Wayfair?

Some people didn’t get enough training when they started.
58% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people get support to advance at Wayfair?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 42 people who took the Breakroom Quiz between July 2025 and June 2026.

Do people think Wayfair’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.

Do workers feel well informed about how Wayfair is doing?

Only some people feel well informed about how the company is doing.
65% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 43 people who took the Breakroom Quiz between June 2025 and June 2026.

What are the most popular categories at Wayfair?

Infographic showing various Sales Manager job openings at Wayfair in the United States as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Physical job distribution.

Spanish Bilingual Service Consultant

Wayfair

Bryan, TX

$14.25 - $18/hr

Full-time

Re-posted 11 days ago


Wayfair rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

35th of 62 rated furniture retailers


Job description

Company Description

About Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and decor across all styles and price points. The Wayfair family of brands includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, a go-to online source making modern design more accessible
  • DwellStudio, a design house with a decidedly modern vibe
  • Birch Lane, a collection of classic furnishings and timeless home decor

Wayfair generated $3.14 billion in net revenue for the twelve months ended September 30, 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

Job Description

Key Job Duties:  

  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
  • Project a professional company image through phone and email interactions.
  • Recognize, document, and alert supervisors of trends in customer calls.
  • Uphold high customer service standards.
  • Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates.
Qualifications

Requirements:  

  • Bachelor's Degree preferred and/or equivalent customer service experience
  • Must speak fluent Spanish
  • Excellent communication and relationship building skills.
  • Passion for helping customers.
  • Desire to make Customer Service a career.
  • Service experience, preferably in a call center.
  • A successful track record working in a high volume environment.
  • Strong desire to be part of a team achieving personal and company financial goals.
  • Able to solve problems by thinking analytically and creatively.
  • Familiar with the latest e-commerce trends.
  • Regular and reliable attendance is an essential function of this position.
Additional Information

All your information will be kept confidential according to EEO guidelines.


What Wayfair employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom


Wayfair logo

About Wayfair

Sourced by ZipRecruiter

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Boston, MA, US

Year founded

2002

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