... Vonage, SAP, Calabrio, etc.) * Solid understanding of contact center analytics, operations metrics, and journey-level data * Ability to support UAT, feature validation, and user readiness activities
25 Vonage Data Analyst Jobs Hiring Near You
... Vonage, SAP, Calabrio, etc.) * Solid understanding of contact center analytics, operations metrics, and journey-level data * Ability to support UAT, feature validation, and user readiness activities
... Vonage, SAP, Calabrio, etc.) * Solid understanding of contact center analytics, operations metrics, and journey-level data * Ability to support UAT, feature validation, and user readiness activities
... Vonage, SAP, Calabrio, etc.) * Solid understanding of contact center analytics, operations metrics, and journey-level data * Ability to support UAT, feature validation, and user readiness activities
Network Voice Engineer
Miami, FL · On-site
... Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross ... Monitor telephony system performance and usage metrics, analyzing data to ensure optimal ...
Network Voice Engineer
Miami, FL · On-site
... Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross ... Monitor telephony system performance and usage metrics, analyzing data to ensure optimal ...
... Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross ... Monitor telephony system performance and usage metrics, analyzing data to ensure optimal ...
... Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross ... Monitor telephony system performance and usage metrics, analyzing data to ensure optimal ...
Network Voice Engineer
Miami, FL · On-site
... Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross ... Monitor telephony system performance and usage metrics, analyzing data to ensure optimal ...
Network Voice Engineer
Miami, FL · On-site
... Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross ... Monitor telephony system performance and usage metrics, analyzing data to ensure optimal ...
Network Voice Engineer
Miami, FL · On-site
... Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross ... Monitor telephony system performance and usage metrics, analyzing data to ensure optimal ...
Network Voice Engineer
Miami, FL · On-site
... Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross ... Monitor telephony system performance and usage metrics, analyzing data to ensure optimal ...
... Vonage, SAP, Calabrio, etc.) * Solid understanding of contact center analytics, operations metrics, and journey-level data * Ability to support UAT, feature validation, and user readiness activities
... Vonage, SAP, Calabrio, etc.) * Solid understanding of contact center analytics, operations metrics, and journey-level data * Ability to support UAT, feature validation, and user readiness activities
... Vonage, SAP, Calabrio, etc.) * Solid understanding of contact center analytics, operations metrics, and journey-level data * Ability to support UAT, feature validation, and user readiness activities
... Vonage, SAP, Calabrio, etc.) * Solid understanding of contact center analytics, operations metrics, and journey-level data * Ability to support UAT, feature validation, and user readiness activities
Marketing & PR Associate
New York, NY · On-site
$25 - $42/hr
... data collection, and analysis · Maintain and continually enhance the website · Maintain customer ... The firm maintains a paperless environment using Vonage, Microsoft Office, Docubee, and Smart ...
Quick apply
Marketing & PR Associate
New York, NY · On-site
$25 - $42/hr
... data collection, and analysis · Maintain and continually enhance the website · Maintain customer ... The firm maintains a paperless environment using Vonage, Microsoft Office, Docubee, and Smart ...
Marketing & PR Associate
New York, NY · On-site
$25 - $42/hr
... data collection, and analysis · Maintain and continually enhance the website · Maintain customer ... The firm maintains a paperless environment using Vonage, Microsoft Office, Docubee, and Smart ...
Quick apply
Marketing & PR Associate
New York, NY · On-site
$25 - $42/hr
... data collection, and analysis · Maintain and continually enhance the website · Maintain customer ... The firm maintains a paperless environment using Vonage, Microsoft Office, Docubee, and Smart ...
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
Quick apply
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
Customer Service Support Intermediate
Tempe, AZ · On-site
$16.50 - $21.25/hr
Problem analysis and problem-solving; customer service orientation. * Organizational skills ... Ability to listen and input data simultaneously. * Must be able to work in a distraction-free ...
Customer Service Support Intermediate
Tempe, AZ · On-site
$16.50 - $21.25/hr
Problem analysis and problem-solving; customer service orientation. * Organizational skills ... Ability to listen and input data simultaneously. * Must be able to work in a distraction-free ...
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
CVO Specialist - Provider Enrollment Coordinator
Nashville, TN · On-site
$36K - $45K/yr
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
CVO Specialist - Provider Enrollment Coordinator
Nashville, TN · On-site
$36K - $45K/yr
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
Data entry and document maintenance of physician/provider information * Documenting interactions ... Vonage softphone Other Requirements: * Qualified applicants must be authorized to work in the ...
Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose ... Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS * 5 years' experience ...
Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose ... Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS * 5 years' experience ...
Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose ... Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS * 5 years' experience ...
Analyze ticket data and QA feedback to identify inefficiencies or recurring issues and propose ... Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS * 5 years' experience ...
Premier Account Manager
Scottsdale, AZ · On-site +1
Obsess over the data to unlock even stronger performance. * Thrive in a startup environment where ... Analytical & Impact-Oriented: Comfortable with KPIs and dashboards, and able to connect the dots ...
Premier Account Manager
Scottsdale, AZ · On-site +1
Obsess over the data to unlock even stronger performance. * Thrive in a startup environment where ... Analytical & Impact-Oriented: Comfortable with KPIs and dashboards, and able to connect the dots ...
Obsess over the data to unlock even stronger performance. * Thrive in a startup environment where ... Analytical & Impact-Oriented: Comfortable with KPIs and dashboards, and able to connect the dots ...
Quick apply
Obsess over the data to unlock even stronger performance. * Thrive in a startup environment where ... Analytical & Impact-Oriented: Comfortable with KPIs and dashboards, and able to connect the dots ...
Vonage Jobs Information
What is it like to work at Vonage?
Vonage is a forward-thinking company that prioritizes innovation and customer-centricity, fostering a collaborative and dynamic work environment.
The company's structure is designed to encourage cross-functional teamwork, with various departments working together to drive product development and customer satisfaction. Vonage's mission is to empower businesses to communicate more effectively, and its employees are passionate about delivering cutting-edge solutions.
Working at Vonage may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities for professional growth, skill development, and contributions to a global mission.
The company's structure is designed to encourage cross-functional teamwork, with various departments working together to drive product development and customer satisfaction. Vonage's mission is to empower businesses to communicate more effectively, and its employees are passionate about delivering cutting-edge solutions.
Working at Vonage may appeal to candidates who are passionate about technology, customer experience, and innovation, as the company offers opportunities for professional growth, skill development, and contributions to a global mission.
What makes Vonage an attractive place to work?
Vonage is a leading cloud communications provider that has established itself as a pioneer in the industry, offering innovative solutions for businesses and individuals alike. The company's workplace is characterized by a culture of innovation, collaboration, and flexibility, with opportunities for employees to work on cutting-edge projects and contribute to the company's growth. Joining Vonage can provide professionals with a chance to make a meaningful impact, develop their skills, and advance their careers in a dynamic and rapidly evolving industry.
What other companies are hiring for Data Analyst jobs?
What are the most popular jobs at Vonage?
Performance & Insight Senior Analyst, Client Relations Center
Grand Prairie, TX • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 3 days ago
Job description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
We are seeking a strategic CRC Performance Analyst to support the North America Client Relations Center by translating operational and client data into meaningful insights that drive business decisions. This role partners closely with operations leadership to identify performance drivers, uncover root causes, and evaluate the end-to-end client journey to improve operational execution, elevate the client experience, and support continuous improvement.
The ideal candidate combines strong analytical capability with business acumen and curiosity. They are comfortable working with complex data, asking thoughtful questions, challenging assumptions, and turning findings into clear, actionable recommendations for leadership.
Responsibilities
Qualifications:
Education
Required experience
Technical Skills/ abilities
Personal skills: Communication/ Influencing
We Offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
HOW YOU WILL MAKE AN IMPACT
We are seeking a strategic CRC Performance Analyst to support the North America Client Relations Center by translating operational and client data into meaningful insights that drive business decisions. This role partners closely with operations leadership to identify performance drivers, uncover root causes, and evaluate the end-to-end client journey to improve operational execution, elevate the client experience, and support continuous improvement.
The ideal candidate combines strong analytical capability with business acumen and curiosity. They are comfortable working with complex data, asking thoughtful questions, challenging assumptions, and turning findings into clear, actionable recommendations for leadership.
Responsibilities
- Analyze CRC performance metrics, including service level, inbound volume, average handle time, abandonment rate, customer satisfaction, first contact resolution, productivity, and other key operational KPIs.
- Develop, maintain, and enhance dashboards, scorecards, and reporting solutions for leadership and operational teams using multiple reporting platforms and data sources.
- Monitor performance trends, identify gaps, and proactively surface risks or opportunities affecting service delivery, client satisfaction, or operational efficiency.
- Conduct root cause analysis to identify underlying drivers of performance issues, service breakdowns, and operational inefficiencies using both quantitative and qualitative data.
- Evaluate the end-to-end client journey across all touchpoints to identify friction, failure points, and opportunities to improve the client experience.
- Translate raw data into concise business narratives that clearly communicate performance trends, business impact, risks, and recommended actions.
- Challenge existing assumptions, processes, and performance narratives by using data to uncover overlooked risks and improvement opportunities.
- Quantify business impact and prioritize opportunities based on client, operational, and financial risk.
- Partner with Operations, Workforce Management, Systems, Training, and cross-functional stakeholders to support process improvements, automation efforts, and reporting enhancements.
- Lead or support special projects focused on operational optimization, technology improvements, and continuous improvement initiatives.
- Ensure data integrity and reporting accuracy across systems and reporting platforms.
- Build recurring business reviews and executive-ready presentations that support leadership decision-making.
Qualifications:
Education
- Degree in Information Systems, Computer Science, Business Administration, or related field preferred
Required experience
- 5+ years of experience in contact center analytics, workforce management, business analysis, or contact center operations.
- Strong understanding of contact center KPIs, forecasting methodologies, capacity planning, and workforce management concepts.
- Experience leading projects and influencing cross-functional teams without direct authority.
- Advanced experience with reporting and analytics tools such as Excel, SQL, Looker, Tableau, SAP BI, or similar platforms.
- Experience working with contact center platforms such as Salesforce, Vonage, Calabrio, Extend, or similar systems.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent communication and presentation skills, with the ability to translate complex data into clear business recommendations.
- Ability to operate effectively in ambiguity and synthesize large data sets into practical, actionable insights.
Technical Skills/ abilities
- Understanding of CRM, telephony, and case management technologies (Salesforce Service Cloud, Vonage, SAP, Calabrio, etc.)
- Solid understanding of contact center analytics, operations metrics, and journey-level data
- Ability to support UAT, feature validation, and user readiness activities
- Strong skills in data analysis and visualization (Excel, Power BI, Looker, or similar) with comfort building automated, scalable reporting solutions
Personal skills: Communication/ Influencing
- Curiosity, proactivity, and the ability to anticipate needs before they become issues
- Excellent verbal and written communication skills, especially regarding presentation of data and translating technical information into simple language
- Must display a high level of maturity, poise, and finesse to work with leadership and stakeholders within Richemont
- Ability to work in a diverse, fast-paced, evolving environment with strong attention to detail and the ability to handle multiple tasks simultaneously
We Offer
We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
#Richemont #WeCraftTheFuture