23 Viking Customer Service Representative Jobs Hiring Near You

IMMEDIATE SUPERVISOR: Store Manager

BASIC FUNCTION: Responds to customers’ needs, quote projects/materials, complete orders, may occasionally visit job sites as needed.

RESPONSIBILITIES:

• Respond to customer requests, explains Millwork and Hardscapes product features, and sells products.
• Provides displays, brochures and other point-of-sale information to customer.
• Accurately completes all paperwork for sales, special orders and requests.
• May assist with Stocking and displaying products to greatest advantage.
• Accepts returned merchandise by verifying documents and products.
• Processes refunds, credits and exchanges.
• Coordinates with Dispatcher on customer deliveries
• Maintains a clean store environment.
• Attends and participates in all company-sponsored training programs as required.

EDUCATION: High school diploma or general education degree (GED).

EXPERIENCE: 5 or more years in Lumber and Building material industry either selling or hands on knowledge.

SKILLS, KNOWLEDGE & ABILITIES:

• Ability to read and interpret documents such as blueprints, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before customers.
• Ability to calculate figures and amounts such as discounts, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Good interpersonal, communication, sales and Customer Service skills.
• Knowledge of building materials and products
• Ability to operate computer equipment and applicable programs is required.

PHYSICAL DEMANDS:

• Ability to stand and sit, climb or balance, and stoop, kneel, crouch, or crawl.
• Must be able to drive & hold a valid driver’s license
• Manual dexterity.
• Ability to talk and hear.
• Strength: lift and/or move up to 50 pounds.
• Close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

LICENSE OR CERT/FICATION: Valid Driver’s License

Pay is based on Total Compensation