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60 Viasat Customer Support Representative Jobs Hiring Near You

Viasat, Inc.

Field Applications Engineer

Carlsbad, CA · On-site

$99K - $149K/yr

What you'll do The Narrowband Field Applications Engineer within Viasat Government will provide customer, production, and engineering support for both US and foreign government systems, including ...

Viasat, Inc.

Field Installer (Temporary)

Duluth, GA · On-site

$76K - $114K/yr

At Viasat, we're on a mission to deliver connections with the capacity to change the world. For ... In this role you will provide onsite installation and customer support and providing diagnoses ...

Viasat, Inc.

Field Applications Engineer

Carlsbad, CA · On-site

$99K - $149K/yr

What you'll do The Narrowband Field Applications Engineer within Viasat Government will provide customer, production, and engineering support for both US and foreign government systems, including ...

Viasat, Inc.

Field Applications Engineer

Carlsbad, CA · On-site

$99K - $149K/yr

What you'll do The Narrowband Field Applications Engineer within Viasat Government will provide customer, production, and engineering support for both US and foreign government systems, including ...

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ViaSat Jobs Information

Does Viasat pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.

At Viasat, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
44% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Viasat affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between June 2025 and July 2026.

Do people get paid time off at Viasat?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between June 2025 and July 2026.

How easy is it to get time off at Viasat?

Some people find it hard to get time off.
40% of people report it’s hard to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and July 2026.

How easy is it to take sick days at Viasat?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and July 2026.

Do people at Viasat feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
40% of people say they’re not treated with respect by their managers.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and July 2026.

Do people at Viasat get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and February 2026.

Is it stressful to work at Viasat?

Most people feel stressed here.
82% of people say they often feel stressed at work.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.

Do people at Viasat enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at Viasat recommend working with their team?

Not many people recommend working with their team.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and July 2026.

Do people get enough training when they start at Viasat?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and July 2026.

Do people get support to advance at Viasat?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think Viasat’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how Viasat is doing?

Most people don’t feel well informed about how the company is doing.
89% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and May 2026.

What other companies are hiring for Customer Support Representative jobs?

What are the most popular jobs at Viasat?

What are the most popular categories at Viasat?

Infographic showing various Customer Support Representative job openings at Viasat in the United States as of August 2026, with employment types broken down into 96% Full Time, 2% Temporary, and 2% Contract. Highlights an 68% Physical, 9% Hybrid, and 23% Remote job distribution.

Field Support Engineer - Government Aviation

Viasat, Inc.

Remote

$149K - $224K/yr

Full-time

Posted 7 days ago

Viasat rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

78th of 99 rated telecommunications companies

Job description

About us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The purpose of this role is to provide direct support for US DOD customers located in the greater Oklahoma City area. As a field support representative, you will install and test communications equipment prior to, as well as monitoring the systems during operations. You will be an authority on the satellite terminal operation, the customer's suite of equipment, in-depth SATCOM theory, product specific theory, and practical applications. As a member of a 24/7 support team, you will work closely with our operations team in Carlsbad, CA and distributed remote field service engineers, promoting a strong team environment. You will provide frontline support and be the liaison for other Viasat teams from multiple subject areas such as program management, systems, software, RF, electrical and mechanical engineers as well as configuration management, production, test and technical publications staff.
The day-to-day
As a key team member, constant communication is essential as you maintain a direct link to the customer to support their critical mission. You will train the system operators, routinely create and update work order tickets, provide detailed field service reports, weekly status reports, and contribute at recurring meetings. You remain current on the latest software and hardware releases, monitor and report on potential latent defects, and customer use cases. Excellent customer service is a high priority as you proactively update customer application notes, document customer equipment configurations, maintain a terminal configuration database and improve the knowledge base to support the growth and development of the team. You routinely use various network access and monitoring tools to obtain current and historical information on flights of interest and will parse log files and logically solve service or performance issues.
What you'll need
  • 3+ years' experience with IP-based military or commercial SATCOM systems
  • Proven experience working with IP/Networking devices, including configuration, application and troubleshooting of routers, switches, ASA/Firewalls, and IP encryption devices
  • Fundamental knowledge of satellite communications and RF transmission theory
  • Solid verbal and written communication skills
  • Strategic, critical and analytical problem-solving skills
  • Thrive in high pressure situations and talk to customers professionally
  • Ticketing systems experience and desire to meticulously document all activities
  • Willingness to support 24/7 on-call responsibilities
  • SEC + CE (must be certified within 180 days of accepting role)
  • Associate's degree in a technical field or equivalent work experience
  • US Government position. US citizenship required
  • Active DoD Secret Clearance
  • Ability to travel up to 50%

This role is contingent upon award and will be onsite at Tinker AFB in Oklahoma City, OK
What will help you on the job
  • Advocate for and drive a positive team environment
  • Experience with mobile broadband communications, tracking antennas, test equipment, electronic principles and communications theory
  • Experience with airborne communications as Communications Systems Operator, Airborne Maintenance Technician, Airborne Systems Engineer, or Radar/Comm/Mission Operator (i.e. 1A3x1 or 1A1x4/x8)
  • Experience with Linux command line environment
  • Experience creating technical user documentation, training material, service bulletins and procedures
  • Experience working with multiple engineering teams; software, hardware, mechanical, RF, test
  • Bachelor's degree in a technical field or equivalent work experience

Salary range
$120,500.00 - $190,000.00 / annually.For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $149,500.00- $224,500.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

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About ViaSat

Sourced by ZipRecruiter

At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate.

Industry

Telecommunications

Company size

5,001 - 10,000 Employees

Headquarters location

Carlsbad, CA, US

Year founded

1986

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