8 Vestmark Customer Success Manager Jobs Hiring Near You

Vestmark's Outsourced Services (VOS) team is seeking a Fixed Income Operations Analyst with strong experience in fixed income products, trade workflows, and settlement processes to support our Outsourced Service Clients in Wakefield, MA. In this hands-on, client-facing role, you will oversee the operational management of fixed income accounts, ensuring accurate reconciliation, timely settlement, proper corporate action processing, and high-quality data integrity across all fixed income securities. The role requires daily processing, issue investigation, and proactive communication with brokers, custodians, portfolio managers, and internal operations and technology teams to maintain accurate fixed income workflows, strong operational controls, and high-quality client service.
Responsibilities:

• Develop a strong understanding of the team's processes, sponsor relationships, workflows, and systems used to support managed accounts.
• Perform account-level reconciliations, including cash, positions, transactions, and tax lots, ensuring accuracy and completeness.
• Monitor and manage settlement cycles and escalating issues when necessary to avoid fails.
• Perform fail management, including tracking unsettled trades, researching causes, and mitigating potential penalties or buy-in risks.
• Collaborate and communicate with internal teams (trading, reconciliation, COAC) as well as external counterparties (brokers, custodians, managers) to resolve settlement and operational issues.
• Oversee corporate actions related to fixed income securities such as calls, redemptions, interest payments, and other mandatory and voluntary events.
• Participate in special projects, including platform enhancements, workflow improvements, and system upgrades.
• Support new client onboarding and new fixed income manager onboarding, ensuring accurate setup and seamless integration into operational workflows.

Required Experience and Skills:

• 2-4 years of experience in managed accounts, investment operations, or a similar financial services role.
• Deep product knowledge across all major fixed income security types (e.g., Treasuries, corporates, municipals, agencies, MBS/ABS, money markets).
• Strong understanding of the trade lifecycle, from execution and allocation through confirmation, settlement, and post-trade reporting.
• Knowledge of settlement market infrastructure, including custodians, clearing houses, depositories
• Proven ability to communicate effectively with executing brokers, portfolio managers, custodians, and internal stakeholders to resolve trade discrepancies and settlement issues.
• Demonstrated ability to work collaboratively within a team environment while also being able to work independently and exercise sound judgment.
• Familiarity with Separately Managed Accounts (SMAs), including account structures, workflows, and operational requirements.
• Advanced desktop skills, particularly Microsoft Excel (pivot tables, lookups, formulas; VBA a plus).
• Experience with the Vestmark platform is a strong plus.

Key Attributes:

• Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment while balancing and managing multiple competing priorities
• Excellent customer service skills and strong communicator
• Collaborative interpersonal skills and ability to work within cross-functional teams

Education:

• BA/BS degree required

Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. #LI-TG1 #LI-Hybrid. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location.
In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.
Salary range
$70,000-$85,000 USD