The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...
60 Ves Customer Service Manager Jobs Hiring Near You
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...
Customer Service Manager
Wheeler, TX · On-site
The Customer Service Manager is expected to model and promote Door Controls USA's Core Values in every interaction with customers, teammates, and business partners. -- Essential Responsibilities ...
Customer Service Manager
Wheeler, TX · On-site
The Customer Service Manager is expected to model and promote Door Controls USA's Core Values in every interaction with customers, teammates, and business partners. -- Essential Responsibilities ...
Customer Service Manager
Pullman, WA · On-site
$50K - $70K/yr
Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...
Customer Service Manager
Pullman, WA · On-site
$50K - $70K/yr
Customer Service Manager Client Experience | Team Leadership | Performance Coaching Location: Pullman, WA Position: Full-time Cherie Amour is seeking a hands-on Customer Service Manager to lead our ...
Customer Service Manager
Casper, WY · On-site
Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside sales team * Respond to customer inquiries regarding ...
Customer Service Manager
Casper, WY · On-site
Responsibilities of the Customer Service Manager include, but are not limited to: * Profit and loss of the facility * Supervision of the inside sales team * Respond to customer inquiries regarding ...
Customer Service Manager
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Customer Service Manager
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Customer Service Manager
Opa Locka, FL · On-site
Develop and revise Customer Service policies and procedures * * General staff management/coaching/oversight; * * Responsible for the completion of occurrence report investigations and closingsin ...
Customer Service Manager
Opa Locka, FL · On-site
Develop and revise Customer Service policies and procedures * * General staff management/coaching/oversight; * * Responsible for the completion of occurrence report investigations and closingsin ...
Customer Service Manager
Mishawaka, IN · On-site
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...
Customer Service Manager
Mishawaka, IN · On-site
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer ...
Customer Service Manager
Deming, NM · On-site
Customer service managers take customer calls and work to resolve customer issues and concerns with Cavco's warranties and commitments. He/she assists customers with understanding their product ...
Customer Service Manager
Deming, NM · On-site
Customer service managers take customer calls and work to resolve customer issues and concerns with Cavco's warranties and commitments. He/she assists customers with understanding their product ...
Customer Service Manager
Hurricane, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Hurricane, UT · On-site
What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
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Customer Service Manager
Northbrook, IL · On-site
$22 - $26/hr
Customer Service Manager Location: Northbrook, IL Pay Rate: $22.00 - $26.00 per hour Schedule: Monday-Friday | 8-Hour Day Shift Requirements: Resume / Interview / Authorization to Work in the U.S.
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Customer Service Manager
Northbrook, IL · On-site
$22 - $26/hr
Customer Service Manager Location: Northbrook, IL Pay Rate: $22.00 - $26.00 per hour Schedule: Monday-Friday | 8-Hour Day Shift Requirements: Resume / Interview / Authorization to Work in the U.S.
Customer Service Manager
Weston, MA · On-site
Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer ...
Customer Service Manager
Weston, MA · On-site
Overview The Customer Service Manager oversees the daily front end operations of the store and ensures customer satisfaction by providing skill development and on-the-job training for all customer ...
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company ...
Customer Service Manager is responsible for the continuous improvement of practices, leading the delivery of best customer service as well as the leading the strategic alignment for the company ...
Customer Service Manager
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Customer Service Manager
Chandler, AZ · On-site
$80K/yr
The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...
Customer Service Manager
$50K - $55K/yr
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
Quick apply
Customer Service Manager
$50K - $55K/yr
Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...
Customer Service Manager
Nampa, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
Customer Service Manager
Nampa, ID · On-site
Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
As our Customer Service Manager, you will partner with production, shipping, senior management, and customers to achieve optimal customer satisfaction. If you have a passion to win, this is an ...
Customer Service Manager
Huntersville, NC · Hybrid
$4.1K - $9.0K/mo
The Customer Service Manager for Amerock is responsible for managing the customer service team, technology, and processes to ensure service levels are at expectations. They work closely with their ...
Customer Service Manager
Huntersville, NC · Hybrid
$4.1K - $9.0K/mo
The Customer Service Manager for Amerock is responsible for managing the customer service team, technology, and processes to ensure service levels are at expectations. They work closely with their ...
Customer Service Manager
West Springfield, MA · On-site
$85K - $90K/yr
Customer Service & Shipping Manager · Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. · Manage ...
Customer Service Manager
West Springfield, MA · On-site
$85K - $90K/yr
Customer Service & Shipping Manager · Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. · Manage ...
Customer Service Manager
Union City, CA · On-site
Our client in Union City/Fremont area, CA is hiring a Customer Service Manager. This is a full-time employee position with great opportunity to work on challenging assignments and grow your career.
Customer Service Manager
Union City, CA · On-site
Our client in Union City/Fremont area, CA is hiring a Customer Service Manager. This is a full-time employee position with great opportunity to work on challenging assignments and grow your career.
Customer Service Manager
$80K - $85K/yr
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...
Quick apply
Customer Service Manager
$80K - $85K/yr
The Customer Service Manager is responsible for overseeing the daily operations of the customer service department. This role ensures that customers receive outstanding service by managing a high ...
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Techniplas rating
5.9
Based on 9 frontline employees who took The Breakroom Quiz
70th of 84 rated plastic manufacturers
Job description
NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America.
SUMMARY OF POSITION:
The Customer Service Manager leads the Customer Services team and develops/supports a consistent approach to Customer Service-related processes and policies. Directly manages a team of customer service professionals across multiple locations who are responsible for providing strong service and responsiveness to both internal and external customers while driving performance via KPIs and monitoring compliance to Company standard work and procedures
JOB DUTIES & ESSENTIAL FUNCTIONS:
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Serves as a coach/mentor for the customer service team related to resolving customer conflicts, order fulfillment challenges, training, and personal career development
- Responsible for supporting and executing against customer service strategy and experience strategies
- Manages Customer Service teams across all plant locations to ensure alignment with customer service initiatives
- Align the Customer Service team to fit both our internal and external needs best
- Supports the identification and creation of customer service standard work and ensures proper execution within locations
- Exhibits leadership expertise with the ability to influence, negotiate, and engage co-workers, subordinates, and business partners
- Develop ongoing relationships with the customer to understand and execute against their internal business requirements, implement new business opportunities and inter-plant business transfers
- Ensures customer adherence to established pricing, terms, and conditions
- Drive continuous improvement throughout the CS organization based on defined organizational metrics and reporting
- Participates in special projects and performs other duties as assigned
- Monthly/Quarterly visits to assigned plants required with approximately 10-20% travel
QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES
- Bachelor’s degree required
- Minimum of 5 years functional Customer Service/Manufacturing Operations related experience and/or training; 1-3 years automotive industry experience preferred; or equivalent combination of education and experience
- Demonstrated comfort dealing with large, demanding customers
- Proven ability and willingness to develop relationships with customers and internal functional partners
- Broad and deep experience in all aspects of management and operations
- Familiarity with data analytics and reporting, including ability to manage requests for sales reporting and data gathering
- Familiarity with Manufacturing ERP Operational systems
- Leadership/Management of people experience
- Project Management Lead experience
- Ability to think and act strategically in the business while being able to focus on day-to-day operational execution
- Experience in building strong, collaborative relationships with internal and external business partners
- History of client-driven with a strong service orientation
- Strong communication (written and verbal) and influencing skills; comfortable communicating at various organizational and functional levels, and able to back up thoughts with facts and analysis
- Proficiency with Excel, Access, and other MS Office applications
Nexxta is an Equal Opportunity Employer.
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Pay
Benefits
Hours and flexibility
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About Techniplas
Sourced by ZipRecruiter
Industry
Motor vehicle manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Two Rivers, WI, US
Year founded
2010