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62 Uworld Customer Support Manager Jobs Hiring Near You

Customer Support Manager Codis | Chesterfield, MO (On-site) Full-Time | Monday-Friday | 8:00 AM-5:00 PM Join a Growing Pharmaceutical Manufacturing Company Codis is seeking a detail-oriented ...

Customer Support Manager

Algona, WA ยท On-site

$87K - $120K/yr

Customer Support Manager It's a great time to join COMC - Millions of Cards. Endless Joy. Our industry is thriving, and at COMC we're building a team that's passionate about using cutting-edge ...

The Customer Support Manager leads post-sale customer support operations, including new equipment installations, warranty service, field service, parts sales, and ongoing customer relationships. This ...

Customer Support Manager

San Antonio, TX ยท On-site

$55K - $59K/yr

We are looking for a highly organized and customer-focused Customer Support Manager to lead and oversee our support team. This role is ideal for someone who excels at problem-solving, team leadership ...

Customer Support Manager

$116K - $181K/yr

Manage Customer Support Escalations and be the calm voice of reason amongst the chaos. * Review Cases, Metrics, Statistics to ensure departmental success. * Mentoring and coaching to drive Engineers ...

Why You'll Love This Role Cribl is seeking a Technical Support Manager to be a part of a specialized support team. This role is centered on customer success by providing in-depth knowledge of data ...

Customer Support Manager

Chicago, IL ยท On-site

$65K - $75K/yr

The Channel Customer Support Manager will focus on improving business performance, including the analysis of operational data and financials, go-to-market for new offerings, and training. The ...

Customer Support Manager

Guilford, CT ยท On-site

$80K - $95K/yr

Description Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Manager. The position will be responsible for ...

What You'll Be Doing In this role, you will provide advanced operational support across the end-to-end customer journey, by managing key operational tasks such as onboarding, billing, and account ...

Join our team as a Customer Support Manager and lead a dynamic group of customer service professionals! You'll play a crucial role in ensuring our customers receive top-notch service every time. As a ...

CUSTOMER SUPPORT MANAGER (CSM)

Vienna, OH ยท On-site

$50K - $65K/yr

Customer Support Manager Millwood Inc. Mission: For all who come in contact with Millwood to clearly see the love of Christ in all that we do. Millwood, Inc. demonstrates and encourages industry ...

The Manager-FSQA Customer Support role will serve as a resource to key customers by supporting North America Zone FSQA Directors, processing plants and other OSI functions by working directly with ...

Job Category Customer Support Position Summary The Consumer Customer Support Manager leads the Consumer Order Management teams supporting Wholesale, Strategic Accounts, and Club Channels. This role ...

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$19/hr

Full-time

Posted 13 days ago


Job description

Description

Customer Support Manager - Furniture Retail

Starting Pay: $19.00 per hour


Are ย you organized, dependable, and comfortable helping both customers and ย coworkers solve problems? Furniture Connection is looking for a Customer ย Support Manager to help lead the daily office and customer support ย operations at our store.

This ย is a hands-on leadership role within a close-knit team of approximately ย 8-10 employees. You will directly oversee one customer support team ย member while working closely with store leadership and the sales team to ย ensure each customer's experience runs smoothly-from checkout and ย financing through delivery and post-sale support.

Requirements

What You'll Do


Support Customers

  • Provide friendly, professional assistance to customers in person and by phone.ย 
  • Help resolve customer questions, concerns, and service issues.ย 
  • Follow up on customer needs and ensure issues are handled promptly.ย 
  • De-escalate difficult situations with patience, confidence, and professionalism.ย 

Keep Transactions Running Smoothly

  • Help ensure customer orders, payments, financing documents, and delivery information are accurate.ย 
  • Support a smooth handoff between the sales team and office.ย 
  • Identify and resolve checkout or order-processing issues before they affect the customer.ย 
  • Maintain accurate customer account and financing records.ย 

Lead the Customer Support Function

  • Provide daily guidance, training, and support to one customer support employee.ย 
  • Ensure office procedures, checklists, and administrative responsibilities are completed.ย 
  • Coach for accuracy, professionalism, follow-through, and excellent customer service.ย 
  • Help create a positive, team-oriented work environment.ย 

Support Store Operations

  • Open and close the store when scheduled.ย 
  • Serve as Manager on Duty as needed.ย 
  • Assist with payroll and commission reporting.ย 
  • Complete end-of-day balancing and help resolve discrepancies.ย 
  • Monitor purchase orders, financing timelines, and product delays.ย 
  • Help maintain an organized, professional, and customer-ready store.ย 

What We're Looking For

  • Strong customer service and problem-solving skills.ย 
  • Excellent attention to detail and follow-through.ย 
  • Ability to remain calm and professional in challenging situations.ย 
  • Confidence providing direction and holding others accountable.ย 
  • Strong communication and organizational skills.ย 
  • Dependable attendance and punctuality.ย 
  • Comfortable learning computer systems, financing processes, and office procedures.ย 
  • Previous retail, office, customer service, or leadership experience is preferred.ย 

Why This Role Matters


The ย Customer Support Manager is an important connection between our ย customers, sales team, and store operations. Your organization and ย follow-through help ensure that promises made during the sale are ย carried through after the purchase.If you enjoy helping people, solving problems, and keeping a busy workplace organized, we would love to meet you.


Apply today to join the Furniture Connection team!ย