Crowd Support Specialist The Crowd Support Specialist plays a critical role in managing global AI data operations by working closely with crowd workers, freelancers, and vendors across multiple ...
1 Ubiquity Operations Manager Jobs Hiring Near You
Crowd Support Specialist The Crowd Support Specialist plays a critical role in managing global AI data operations by working closely with crowd workers, freelancers, and vendors across multiple ...
Ubiquity Jobs Information
Do workers at Ubiquity get paid breaks?
Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
100% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
At Ubiquity, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
80% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
Do people get paid time off at Ubiquity?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
100% of people say they get paid time off.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
How easy is it to take sick days at Ubiquity?
Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
Do people at Ubiquity feel treated with respect by their managers?
Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
Do people at Ubiquity get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
100% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
Is it stressful to work at Ubiquity?
Some people feel stressed out here.
60% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
60% of people say they often feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
Do people at Ubiquity enjoy their jobs?
Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
80% of people report they enjoy their job.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and January 2026.
Do people at Ubiquity recommend working with their team?
Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
Do people get enough training when they start at Ubiquity?
Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
67% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
Do people think Ubiquity’s headquarters understands what’s happening where they work?
Most people think headquarters understands what’s happening where they work.
50% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
50% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and January 2026.
Do workers feel well informed about how Ubiquity is doing?
Only some people feel well informed about how the company is doing.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and January 2026.
40% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and January 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Ubiquity?
Ubiquity rating
5.9
Based on 6 frontline employees who took The Breakroom Quiz
345th of 437 rated business services
Job description
Crowd Support Specialist
The Crowd Support Specialist plays a critical role in managing global AI data operations by working closely with crowd workers, freelancers, and vendors across multiple geographies. This role ensures smooth project execution during night hours, supporting US and Europe teams by driving real-time coordination, issue resolution, and high-quality delivery.
Key Responsibilities:1. Project Coordination & Execution
- Work closely with crowd workers and vendors across different countries to ensure smooth project execution
- Track project progress, timelines, and deadlines to ensure timely delivery
- Maintain high-quality data output aligned with client expectations
- Identify risks, delays, or quality issues and take proactive action
- Share regular updates and reports on project status with stakeholders
2. Active Project & User Support
- Understand project workflows, tools, and task guidelines thoroughly
- Guide contributors on: Instructions, formatting, submission processes, and timelines
- Support users with application/platform-related queries and resolve issues quickly
- Identify and manage issues such as: Access problems, Misunderstanding of guidelines, Technical challenges
- Escalate urgent blockers to project leads in real time
3. Contributor Support & Community Management
- Manage and respond to contributor queries across: Discord, email, chat groups, and social platforms
- Support onboarding: Profile setup, Platform navigation, Project access
- Ensure adherence to communication guidelines and community standards
- Share updates, announcements, and reminders regularly
4. Vendor & Partner Management
- Build and maintain strong relationships with vendors globally
- Ensure clear, consistent, and professional communication
- Handle pricing discussions and negotiations based on: Project requirements, Market benchmarks and trends
- Respond to inbound partner queries (email, LinkedIn, web forms)
- Conduct outreach and follow-ups for potential partners
- Support expansion of the global vendor and contributor network
5. Operational Coordination & Reporting
- Manage tasks during night shift, coordinating primarily with US and Europe teams
- Maintain detailed logs including: Contributor queries handled, Partner communications received, Project issues identified, Pending follow-ups
- Update systems: VMS portal, Excel / Google Sheets trackers
- Ensure seamless handover to: Relationship Managers, Community Leads, Delivery & L&D teams
6. Stakeholder Communication & Collaboration
- Communicate confidently in English (written and spoken) with global stakeholders
- Work closely with internal teams to ensure alignment and timely delivery
- Maintain clarity, professionalism, and responsiveness in all communications
7. Problem Solving & Continuous Improvement
- Quickly identify operational and project-related challenges
- Analyze root causes and implement practical solutions
- Share insights on: Contributor issues, Engagement trends, Process gaps
- Suggest improvements in workflows, communication, and guidelines
- Stay updated on market trends to ensure competitive pricing and approach
- Excellent written and verbal communication skills.
- Ability to understand project instructions and explain them clearly.
- Experience with Discord and other community/social channels (LinkedIn, Instagram, Facebook).
- Good problem-solving and multitasking ability.
- Organized approach to logging, tracking, and reporting daily activities.
- Ability to work independently during night shift.
- Familiarity with VMS portals, Google Sheets, Excel, or CRM tools (preferred).
- Bachelor's degree (business, operations, IT, communications, or related fields preferred).
- Relevant experience in support operations, community management, customer service, or project coordination.
- Prior experience in night shift/global support roles is preferred.
- Exposure to crowdsourcing, partner ecosystems, or data projects is an advantage.