11 Turn 5 It Operations Manager Jobs Hiring Near You

Turn5 is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area.  Best known for our award-winning, e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to now offer aftermarket automotive products for vehicles as classic as the Model T.

Our purpose, however, extends beyond selling car parts. We have a commitment to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer or leveraging user generated content to inspire even the most experienced owner, we are obsessed with ensuring we reach as many like-minded gearheads across the globe.

Reporting to the Chief Marketing Officer, the E-commerce Technical Project Manager is a critical driver in transforming & improving customer experience across Turn5's ecommerce websites (AmericanTrucks.com, Americanmuscle.com, Extremeterrain.com, throtl.com, etc.). The E-commerce Project Manager works closely with E-commerce, IT, Research, UX, and Development teams to define projects, build and manage the scope, project timelines, and clarity around expectations and results. The ideal candidate is a collaborative, organized, detail oriented and results-driven professional who thrives at the intersection of technology, data and product. 

Responsibilities:

• Manage end-to-end technical ecommerce projects, think SEO projects, shopping cart projects, etc. - from scoping and planning through delivery and post-launch analysis.
• Coordinate across development, IT, product, and UX/design (if necessary) to ensure projects are delivered on time and on spec.
• Document requirements and user stories with clarity and precision.
• Identify blockers early and proactively resolve them through cross-functional or internal team alignment. 
• Partner with stakeholders and analysis team to define success metrics and support tracking performance of ecommerce features post-launch. 
• Serve as the connective tissue between internal departments-translating business needs into actionable roadmaps.
• Maintain transparency across stakeholders by creating and communicating detailed timelines, dependencies, and risk assessments.
• Collaborate with Product Owner, analysts and manager to prioritize backlog based on data insights, customer feedback, and business value.
• Contribute to A/B testing strategy and ensure test learnings are fed into the development cycle. 

Specific Job Knowledge:

• Strong multi-tasking, time management & project management skills
• Experience writing requirements for development teams (Product Backlog Items, User Stories, bugs, etc.)
• Ability to delegate tasks with clear direction as to timelines, requirements, and any expectations as to quality or format for deliverables 
• Ability to assess project risks and exercise good judgment in the degree of oversight, QA or partnership required to achieve results 
• Ability to manage several projects at once 
• Knowledge of the Software Development Lifecycle (SDLC).
• Experience with JIRA, Microsoft Office and project management tools 
• Thoroughness and attention to detail
• Ability to prioritize and manage personal workload effectively  
• Strong leadership skills  
• Excellent organizational and problem-solving skills 
• Excellent written and verbal communication skills with strong presentation abilities, required for effective collaboration across all organizational levels including cross-functional teams and upper management. 
• Excellent interpersonal skills 

Qualifications:

• Experience: 3-5 years working with business and technical teams
• Bachelor's degree or equivalent experience
• Previous software and web development experience
• Experience with end-to-end product lifecycle
• Direct experience with ecommerce platforms and related technology