Customer Service Rep
$15 - $20.50/hr
Phoenix, AZ 85034 Shift: 8:30 AM to 5 PM M-F Duration: 4 Month + As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through ...
61 Ttec Healthcare Customer Service Representative Jobs Hiring Near You
Customer Service Rep
$15 - $20.50/hr
Phoenix, AZ 85034 Shift: 8:30 AM to 5 PM M-F Duration: 4 Month + As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through ...
TTEC Jobs Information
Do workers at TTEC get paid breaks?
Yes. Most people get paid breaks.
81% of people say they get paid breaks.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people say they get paid breaks.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.
Does TTEC pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.
52% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.
At TTEC, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
39% of people say they have to use vacation days when they’re out sick.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.
39% of people say they have to use vacation days when they’re out sick.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from TTEC affordable enough for their workers?
Most people say the health insurance costs are okay.
68% of people say the health insurance costs are okay
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.
68% of people say the health insurance costs are okay
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get paid time off at TTEC?
Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
92% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 92 people who took the Breakroom Quiz between November 2024 and August 2026.
- 33% of people with changing schedules find out their shifts one week or less ahead of time.
- 32% of people with changing schedules find out their shifts two weeks ahead of time.
- 16% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 92 people who took the Breakroom Quiz between November 2024 and August 2026.
Do workers at TTEC worry about hours?
Some people worry about getting enough hours.
34% of people report they worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
34% of people report they worry about getting enough hours.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
Do TTEC workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
63% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it for TTEC workers to change shifts?
Most people find it hard to change shifts.
71% of people report that it’s hard to change shifts if they need to.
Based on data from 104 people who took the Breakroom Quiz between November 2024 and August 2026.
71% of people report that it’s hard to change shifts if they need to.
Based on data from 104 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to get time off at TTEC?
Some people find it hard to get time off.
60% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
60% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
Do TTEC managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
39% of people say their manager changes their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
39% of people say their manager changes their shift schedule at the last minute.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Do jobs at TTEC spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.
How easy is it to take sick days at TTEC?
Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a TTEC job good for students?
Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.
90% of students report this is a good place to work if you’re studying.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and September 2025.
Is working at TTEC good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 31 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at TTEC feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and July 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at TTEC get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at TTEC?
Most people feel stressed here.
82% of people say they often feel stressed at work.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
82% of people say they often feel stressed at work.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at TTEC enjoy their jobs?
Only some people enjoy their job.
37% of people report they don’t enjoy their job.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.
37% of people report they don’t enjoy their job.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at TTEC recommend working with their team?
Only some people recommend working with their team.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
64% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at TTEC?
Some people didn’t get enough training when they started.
49% of people report they didn’t get enough training when they started working here.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
49% of people report they didn’t get enough training when they started working here.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at TTEC?
Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think TTEC’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how TTEC is doing?
Most people don’t feel well informed about how the company is doing.
73% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
73% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Healthcare Customer Service Representative jobs?
What are the most popular jobs at Ttec?
What are the most popular categories at Ttec?
Job description
Job Title: Customer Service Rep
Location : Phoenix, AZ 85034
Shift: 8:30 AM to 5 PM M-F
Duration: 4 Month +
Job Description:
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Responsibilities:
Handling patients, referral sources, and administrative Customer inquires
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
Other job duties may be assigned as needed
Other Requirements:
It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
High School Diploma or GED, some college-preferred
Minimum 1 year of Customer Service
Ability to convey a positive and professional image to customers and employees
Maintain composure in high-pressure situations
Capable of following an issue through to its conclusion
Typing: 35-40WPM and 2-3 years experience prefered with all Microsoft Office suite i.e. Excel, word, Power point etc.
Location : Phoenix, AZ 85034
Shift: 8:30 AM to 5 PM M-F
Duration: 4 Month +
Job Description:
As a healthcare customer service representative, you will be responsible for successfully managing large amounts of orders through both inbound and outbound calls and in-person in a center location. This will include following communication scripts, handling different topics and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Responsibilities:
Handling patients, referral sources, and administrative Customer inquires
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
Other job duties may be assigned as needed
Other Requirements:
It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
High School Diploma or GED, some college-preferred
Minimum 1 year of Customer Service
Ability to convey a positive and professional image to customers and employees
Maintain composure in high-pressure situations
Capable of following an issue through to its conclusion
Typing: 35-40WPM and 2-3 years experience prefered with all Microsoft Office suite i.e. Excel, word, Power point etc.
About Global Pharmatek
Sourced by ZipRecruiter
Global Pharmatek is a leading Contract Research Organization (CRO) and integrated drug discovery solutions provider in the pharmaceutical industry. The company is located in Edison, New Jersey, USA. Their comprehensive range of services includes Drug Discovery, Clinical Trials, Regulatory Affairs, and Biometrics, designed with the goal of swiftly translating scientific innovation into a novel product. Founded with an unwavering commitment to enhance health and well-being worldwide, this leading-edge company lays emphasis on the highest quality standards, efficient delivery, and transparency.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
2011