15 Trintech Customer Success Manager Jobs Hiring Near You

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Sales strategies - Develop effective and specific account plans to ensure revenue target delivery and balanced growth. Develop relationships in new and existing customers and demonstrate to drive strategy through the organization.
• Be a trusted advisor - Establish positive relationships based on knowledge of customer requirements and dedication to value (value of counsel and expertise, value of solutions, value of implementation expertise).
• We love someone with good Customer Acuity - Actively understands each customer's technology footprint, strategic growth plans, technology strategy and the competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer.
• Territory and Account Leadership - Lead account relationships, prospect profiling, and sales cycles. Reassure all accounts to become Trintech references.
• Business Planning - Develop and deliver comprehensive business plan to address customer's priorities and hurdles. Utilize Strategic Value Assessments, benchmarking and Return on Investment data to support decision process.
• Pipeline planning - Follow a well-adapted approach to maintaining a rolling 4Q pipeline. Keep pipeline through proper CRM hygiene.
• Pipeline partnerships - Use and collaborate with Customer Success, Product, Support, and Professional services team including Partners and channels to funnel pipeline into the assigned accounts.
• Keep your customers informed as it relates to the latest product releases and upgrade opportunities
• Effectively identify customer needs, engaging technical resources as required
• Owns renewal negotiation and coordination with CSR to secure a customer renewal.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Minimum 3 to 5+ years with consistent track record of managing fortune 500 accounts and/or selling into the office of the CFO and/or CIO
• Ability to work optimally in a team environment, acting as a liaison with all other organizations within Trintech including Sales, Legal, Professional Services, Engineering, Product, Customer Success and Marketing.
• Strong understanding of the office finance and financial systems as well as SaaS.
• Strong business acumen
• Effective listener
• Excellent problem solving, interpersonal and conflict management skills.
• Degree in Finance, Accounting or Business preferred but not required

What We Offer

• Open paid time off

• Hybrid schedule

• Comprehensive healthcare and wellness programs

• 100% company-paid volunteer time

• 401k with a company match

• Pet Insurance

• Tuition/Continuing Education reimbursement program

At our core, Trintechers stand committed to fostering a culture rooted in our core values - Humble, Empowered, Reliable, and Open. Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.

Should you require (or need) accommodations throughout any stage of the recruitment process, please provide your requirements to recruiting@trintech.com and we will work with you to accommodate your needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Trintech Inc., is a participant in the federal E-Verify program. This program allows employers to confirm the eligibility of their employees to work in the United States through an electronic verification process".

As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech. For more information about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.