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Travis Credit Union
Travis Credit Union

57 Travis Credit Union Call Center Representative Jobs Hiring Near You

Travis Credit Union

Credit Policy Analyst

Vacaville, CA · On-site

$90K - $132K/yr

Travis Credit Union's (TCU) Credit Policy Analyst focuses on developing, implementing, and monitoring credit policies to ensure effective risk management, profitability, and compliance. This position ...

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Travis Credit Union Jobs Information

Do workers at Travis Credit Union get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Does Travis Credit Union pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

At Travis Credit Union, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Travis Credit Union affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get paid time off at Travis Credit Union?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

How easy is it to get time off at Travis Credit Union?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

How easy is it to take sick days at Travis Credit Union?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people at Travis Credit Union feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people at Travis Credit Union get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Is it stressful to work at Travis Credit Union?

Most people don’t feel stressed out here.
80% of people say they don’t feel stressed out at work.
Based on data from 5 people who took the Breakroom Quiz between July 2025 and April 2026.

Do people at Travis Credit Union enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people at Travis Credit Union recommend working with their team?

Most people recommend working with their team.
100% of people report that they would recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get enough training when they start at Travis Credit Union?

Most people got enough training when they started.
83% of people report they got enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people get support to advance at Travis Credit Union?

Most people are given support to advance their career here.
In the last year, 100% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do people think Travis Credit Union’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
67% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

Do workers feel well informed about how Travis Credit Union is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and April 2026.

What other companies are hiring for Call Center Representative jobs?

What are the most popular jobs at Travis Credit Union?

What are the most popular categories at Travis Credit Union?

Infographic showing various Call Center Representative job openings at Travis Credit Union in the United States as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, and 6% Temporary. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution.

Contact Center Representative

Travis Credit Union

Vacaville, CA • On-site

$23.49 - $29.01/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Travis Credit Union rating

9.7

Company rating: 9.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
Varying Shifts: Monday-Friday between the hours of 8:00am-6:15pm, Saturdays are required 8:45am-4:15pm Day off TBD
39 hours/ week
100% Onsite at TCU Headquarters in Vacaville, Ca. No Remote or Hybrid available.
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.
We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).
Summary: The Travis Credit Union (TCU) Contact Center is responsible for professionally managing member service inquiries via inbound calls, emails and live-chats in a high volume customer service environment. TCU Contact Center representatives' actively understand the value of a great customer experience while expanding existing member relationships by identifying opportunities for additional credit union products and services.
Profile:
  • Provides world-class customer support through all member support channels with a focus on first-contact-resolution and problem solving for account inquiries.
  • Identify opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason.
  • Based on experience, manages product/service inquiries of a more complex nature, i.e. Certificates, Individual Retirement Accounts, etc.
  • Follows up on member inquiries that are not immediately
  • Follows proper Contact Center policies and procedures when handling different topics. Suggests improvements and changes to processes and policies to improve productivity and members' experience.
  • Uses proven decision-making skills when handling exceptions to policies or procedures within assigned authority.
  • Properly identifies, researches and resolves issues using multiple software applications.
  • Participates in ongoing training programs and maintains up-to-date information and working knowledge of all Credit Union products, services and promotions.
  • Coach, mentor, or train less senior representatives, as needed.

Required Skills:
  • Passionate about helping people, and able to learn quickly and acquire the knowledge to assist members accurately.
  • Must be detail-oriented with above average active listening skills.
  • Proficient in MS Office products (Word, Excel, Outlook).
  • Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy.
  • Ability to interact with diverse groups of people and be a team player.
  • Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
  • Ability to navigate multiple interdependent systems and tools.
  • Highly skilled at researching and effectively resolving issues in a timely manner.

Required Experience:
  • Reports directly to assigned Supervisor/Manager, Contact Center.
  • This position has no supervisory responsibilities.
  • HS Diploma or equivalent.
  • Bilingual in Spanish/English preferred, but not required.

Levels:
  • Associate Contact Center Representative: Minimum 1 year credit union/banking customer service experience and/or inbound call center experience.
  • Contact Center Representative: Minimum 2 years credit union/banking customer service experience and/or inbound call center experience.
  • Sr. Contact Center Representative: Minimum 3 years credit union/banking customer service experience and/or inbound call center experience.

Compensation: Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of:
  • Associate Contact Center Representative - Grade 7: $19.98/hour - $24.69hour
  • Contact Center Representative - Grade 8: $21.57/hour - $26.65/hour
  • Sr. Contact Center Representative - Grade 9: $23.49/hour - $29.01/hour

Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate's experience, education/training, and key skills.
Benefits:
At Travis Credit Union, we prioritize the well-being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.
Eligible employees enjoy a robust benefits package, which includes:
  • Competitive medical, dental, and vision insurance
  • Mental health and wellness programs
  • Employee performance incentive plan
  • Merit-based salary increases
  • 401(k) program with immediately vested employer match
  • Generous holiday and vacation policies
  • Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Affirmative Action Employer.
EOE / Individuals with Disabilities / Veteran Status

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