Thriveworks is committed to providing accessible, top-tier mental health services through a network ... Represent engineering in cross-functional leadership conversations, translating technical context ...
2 Thriveworks Customer Service Representative Jobs Hiring Near You
Thriveworks is committed to providing accessible, top-tier mental health services through a network ... Represent engineering in cross-functional leadership conversations, translating technical context ...
Care Partnerships Associate - Remote
$16 - $21.50/hr
Thriveworks is growing fast - and we're looking for someone who's ready to grow with us. The Care ... Maintain CRM and internal tools (Salesforce, Google Drive, Monday.com) with up-to-date, actionable ...
Care Partnerships Associate - Remote
$16 - $21.50/hr
Thriveworks is growing fast - and we're looking for someone who's ready to grow with us. The Care ... Maintain CRM and internal tools (Salesforce, Google Drive, Monday.com) with up-to-date, actionable ...
Thriveworks Jobs Information
What is it like to work at Thriveworks?
Thriveworks is a mental health and wellness company that prioritizes a supportive and collaborative culture, emphasizing the importance of work-life balance and employee well-being. The company's team structure is designed to be flexible and adaptable, with a focus on providing high-quality services to clients through a network of licensed therapists and counselors. Working at Thriveworks may appeal to individuals who are passionate about mental health and wellness, as the company offers opportunities for professional growth and development in a dynamic and mission-driven environment.
What makes Thriveworks an attractive place to work?
Thriveworks is a mental health and wellness company that prioritizes accessible and affordable care, positioning itself as a leader in the industry's shift towards more inclusive and patient-centered services. The company's workplace culture values collaboration, innovation, and work-life balance, offering flexible scheduling, opportunities for professional growth, and a supportive team environment. By joining Thriveworks, professionals can contribute to making a meaningful impact in their communities, develop their skills, and be part of a dynamic organization that is shaping the future of mental health care.
Do workers at Thriveworks get paid breaks?
No. Most people don’t get paid breaks.
85% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and December 2025.
85% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and December 2025.
Does Thriveworks pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
100% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
100% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
At Thriveworks, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between September 2025 and January 2026.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between September 2025 and January 2026.
Do part-time workers get paid time off at Thriveworks?
Most people who work part-time get paid time off.
67% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between June 2025 and January 2026.
67% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between June 2025 and January 2026.
Is the health insurance from Thriveworks affordable enough for their workers?
Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and December 2025.
89% of people say the health insurance costs are okay
Based on data from 9 people who took the Breakroom Quiz between March 2025 and December 2025.
Do people get paid time off at Thriveworks?
Some people get paid time off from work.
38% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and January 2026.
38% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between June 2025 and January 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.
- 63% of people with changing schedules find out their shifts one week or less ahead of time.
- 13% of people with changing schedules find out their shifts two weeks ahead of time.
- 13% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and September 2025.
Do workers at Thriveworks worry about hours?
Some people worry about getting enough hours.
40% of people report they worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
40% of people report they worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it for Thriveworks workers to change shifts?
Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to get time off at Thriveworks?
Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
Do Thriveworks managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and January 2026.
Do jobs at Thriveworks spill into time workers aren’t paid for?
Yes. The job often spills into unpaid time.
73% of people report that their job takes up time that they don’t get paid for.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
73% of people report that their job takes up time that they don’t get paid for.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to take sick days at Thriveworks?
Some people find it hard to take sick days.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
36% of people report that it’s hard to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Thriveworks feel treated with respect by their managers?
Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
79% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Thriveworks get to take their breaks without interruption?
Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and December 2025.
77% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and December 2025.
Is it stressful to work at Thriveworks?
Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
58% of people say they often feel stressed out at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Thriveworks enjoy their jobs?
Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
80% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Thriveworks recommend working with their team?
Only some people recommend working with their team.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.
38% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get enough training when they start at Thriveworks?
Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.
38% of people report they didn’t get enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people get support to advance at Thriveworks?
Only some people are given support to advance their career here.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and December 2025.
In the last year, 36% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and December 2025.
Do people think Thriveworks’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
64% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and January 2026.
Do workers feel well informed about how Thriveworks is doing?
Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and December 2025.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and December 2025.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Thriveworks?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 19 days ago
Thriveworks rating
6.3
Based on 16 frontline employees who took The Breakroom Quiz
Job description
Head of Engineering - Remote
About Thriveworks
Thriveworks is one of the leading mental healthcare companies in the USA, with over 2,800 employees, founded by and still led by clinicians. We have recently launched a new vision to become America's most valued mental healthcare company-where our teams can fulfill their purpose and do their best work, where clients are treated with warmth and respect, and where communities benefit from access to high-quality care that helps them heal and thrive in life. Thriveworks is committed to providing accessible, top-tier mental health services through a network of licensed therapists and mental health professionals. As we enter this exciting new chapter, our mission remains focused on helping people live happier, healthier lives through both in-person and online counseling services.
About the Job
We're looking for a Senior Director of Engineering to lead our product engineering team. This is a high-ownership, high-visibility role that sits at the center of how Thriveworks delivers on its mission: building and operating the technology platform that connects people with the mental health care that can change their lives.
You'll be the head of engineering for our product engineering team-leading a distributed group of talented engineers, owning the technical roadmap, and setting the standard for what great engineering looks like at Thriveworks. You'll partner closely with Product and Design leadership to shape how we build, not just what we build. And you'll be a key voice in how we evolve our platform-modernizing our architecture, deepening our reliability practices, and thoughtfully bringing agentic AI into our engineering workflow.
This is a role for someone who leads from the front. You'll be close enough to the work to make good decisions and earn trust, and experienced enough to know when to delegate and when to get involved. You understand that in healthcare technology, quality and reliability aren't trade-offs-they're the job.
Your Background
You've led engineering teams through meaningful technical evolution-not just feature delivery, but the work of making a platform more reliable, more maintainable, and more capable over time.
You've managed distributed teams and know how to build culture and alignment across time zones and chat threads. You've navigated the complexity of healthcare technology, or something close to it-where compliance, data sensitivity, and patient impact make quality non-negotiable.
You've owned architectural decisions alongside experienced tech leads and know the difference between driving alignment and making unilateral calls. You've built or evolved platform reliability practices-incident response, observability, on-call culture-and you understand what it takes to sustain them.
Past colleagues would describe you as sharp, direct, collaborative, and deeply invested in the people around you. Bonus points if you've led teams through an agentic AI adoption curve and have real opinions about how to do it well.
Key Responsibilities
Requirements
Preferred
Benefits
Successful Thriveworks employees believe in our mission; they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together. If you fit the bill and belong on our team, apply today!
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:
If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.
About Thriveworks
Thriveworks is one of the leading mental healthcare companies in the USA, with over 2,800 employees, founded by and still led by clinicians. We have recently launched a new vision to become America's most valued mental healthcare company-where our teams can fulfill their purpose and do their best work, where clients are treated with warmth and respect, and where communities benefit from access to high-quality care that helps them heal and thrive in life. Thriveworks is committed to providing accessible, top-tier mental health services through a network of licensed therapists and mental health professionals. As we enter this exciting new chapter, our mission remains focused on helping people live happier, healthier lives through both in-person and online counseling services.
About the Job
We're looking for a Senior Director of Engineering to lead our product engineering team. This is a high-ownership, high-visibility role that sits at the center of how Thriveworks delivers on its mission: building and operating the technology platform that connects people with the mental health care that can change their lives.
You'll be the head of engineering for our product engineering team-leading a distributed group of talented engineers, owning the technical roadmap, and setting the standard for what great engineering looks like at Thriveworks. You'll partner closely with Product and Design leadership to shape how we build, not just what we build. And you'll be a key voice in how we evolve our platform-modernizing our architecture, deepening our reliability practices, and thoughtfully bringing agentic AI into our engineering workflow.
This is a role for someone who leads from the front. You'll be close enough to the work to make good decisions and earn trust, and experienced enough to know when to delegate and when to get involved. You understand that in healthcare technology, quality and reliability aren't trade-offs-they're the job.
Your Background
You've led engineering teams through meaningful technical evolution-not just feature delivery, but the work of making a platform more reliable, more maintainable, and more capable over time.
You've managed distributed teams and know how to build culture and alignment across time zones and chat threads. You've navigated the complexity of healthcare technology, or something close to it-where compliance, data sensitivity, and patient impact make quality non-negotiable.
You've owned architectural decisions alongside experienced tech leads and know the difference between driving alignment and making unilateral calls. You've built or evolved platform reliability practices-incident response, observability, on-call culture-and you understand what it takes to sustain them.
Past colleagues would describe you as sharp, direct, collaborative, and deeply invested in the people around you. Bonus points if you've led teams through an agentic AI adoption curve and have real opinions about how to do it well.
Key Responsibilities
- Lead and grow a distributed product engineering team, fostering a culture of craft, psychological safety, and continuous improvement.
- Own engineering quality standards-code review practices, testing philosophy, documentation expectations, and how the team thinks about technical debt.
- Drive architectural evolution in partnership with tech leads, including ongoing modernization of our platform and our integrations with AdvanceMD EHR, Salesforce, and third-party insurance and credentialing systems.
- Own site reliability: incident response, on-call structure, observability tooling (Datadog), and the broader SRE function as it matures.
- Shape how our engineering team adopts agentic coding tools-setting the tone, building guardrails, and developing the internal practices that make AI-assisted development a genuine accelerant.
- Partner with Product and Design leadership to influence how work is scoped, sequenced, and executed-ensuring engineering perspective is part of the planning process, not just the delivery.
- Own the engineering hiring process end-to-end: defining roles, calibrating candidates, and building a team that raises the collective bar.
- Represent engineering in cross-functional leadership conversations, translating technical context into business impact and vice versa.
- Build and maintain a healthy, high-trust relationship with your team-creating the conditions for engineers to do the best work of their careers.
Requirements
- 8+ years of software engineering experience, with at least 4 years in engineering leadership roles.
- Demonstrated success leading distributed engineering teams, including hiring, development, and culture-building.
- Hands-on experience with modern web application architectures and the judgment to make sound architectural decisions.
- Experience owning or significantly contributing to site reliability, observability, and incident management practices.
- Strong cross-functional communication skills-comfortable partnering with Product, Design, Operations, and executive stakeholders.
Preferred
- Healthcare technology experience, or experience in another regulated industry where compliance, data privacy, and system reliability are foundational.
- Familiarity with our core stack: TypeScript, Node.js, NestJS, Next.js/React, PostgreSQL.
- Experience leading teams through meaningful AI tooling adoption, particularly agentic or LLM-assisted development workflows.
- Background in multi-system integration environments (EHR, CRM, payment processing, insurance verification, or similar).
- Experience scaling engineering practices in a high-growth company.
Benefits
- An amazing team culture
- Healthcare, Dental, Vision, and life insurance benefits
- 401K with 3% employer match
- Paid time off and paid holidays
- Additional coverage options are available, such as Short Term Disability, Long Term Disability, and Group Accident Insurance
- Professional development & advancement opportunities
Successful Thriveworks employees believe in our mission; they embody our core values, which focus on Community, Purpose, Integrity, Access, Quality, and the ability to achieve our goals and work well together. If you fit the bill and belong on our team, apply today!
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
Interested in joining Team Thriveworks? We're thrilled to meet you!
With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:
- Our recruiters and other team members will only email you from thriveworks@myworkday.com or an @thriveworks.com email address.
- Our recruiters and other team members may also contact you via text or phone to schedule an interview.
- A google meets interview invitation will be sent via email and will only come from an @thriveworks.com email address.
- Our interviews will take place over Google Meet (not Microsoft Teams, Zoom, or any other platform).
- We will never ask you to purchase or send us equipment.
If you see a scam related to Thriveworks, please report it to infosec@thriveworks.com. You can contact employment@thriveworks.com with any questions or concerns.
Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.
By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.
What Thriveworks employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Thriveworks
Sourced by ZipRecruiter
Thriveworks is a clinician-founded national private practice group with locations in 48 states. Our mission is to help people live happy, successful lives, and we believe that client accessibility, integrity, and quality care are what is most important. We put a lot of emphasis on the thought that--in order for our clinical team to be accessible to clients--we must fully support our clinicians by allowing them to do what they are trained to do. We operate under the idea that we are most successful by focusing on one job and being great at that job.
Industry
Offices of mental health practitioners
Company size
1,001 - 5,000 Employees
Headquarters location
Lynchburg, VA, US
Year founded
2008