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60 Thrivent Customer Service Representative Jobs Hiring Near You

Thrivent Financial

$133 - $180/hr

Develop and execute the strategic vision for the Thrivent Bank contact center, aligning with ... customer journeys and integrated service delivery. * Manage contact center budget, ensuring ...

Thrivent

Client Service Administrator

Hummelstown, PA · On-site

$15 - $17/hr

Summary Roots Financial Group, an established financial services practice for Thrivent in Hummelstown, PA is looking for a full-time Customer Service Coordinator. If you have a heart for service and ...

Thrivent

Advice Services Consultant

Minneapolis, MN · On-site

Leverage technology to provide consultation to representatives, field leaders, and Thrivent ... Excellent verbal communication skills, customer service and sales skills, along with excellent ...

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Thrivent Jobs Information

What is it like to work at Thrivent?

Thrivent is a faith-based financial services organization that prioritizes a culture of collaboration, integrity, and community involvement, fostering a work environment that values teamwork and mutual respect.

As a Fortune 500 company, Thrivent operates with a decentralized structure, allowing employees to work closely with colleagues across various departments and locations, and its mission-driven approach focuses on helping its members achieve financial security and well-being.

Working at Thrivent may appeal to individuals who share its values and are passionate about making a positive impact in the lives of others, as the company offers a range of career opportunities in finance, insurance, and other fields, with opportunities for professional growth and development.

What makes Thrivent an attractive place to work?

Thrivent is a leading not-for-profit financial services organization that prioritizes its mission to help people thrive. The company offers a collaborative and innovative work environment, with opportunities for employees to work on meaningful projects, develop new skills, and contribute to the organization's social responsibility initiatives. As a result, Thrivent provides a dynamic and fulfilling workplace where employees can grow professionally, make a positive impact, and achieve their career goals.

Do workers at Thrivent get paid breaks?

Yes. Most people get paid breaks.
89% of people say they get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and March 2026.

Does Thrivent pay people when they’re sick?

Yes. Most people get paid when they’re sick.
84% of people say they would get paid if they were sick but scheduled to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

At Thrivent, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from Thrivent affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Thrivent?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between June 2025 and May 2026.

Do workers at Thrivent worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and August 2025.

Do Thrivent workers get to choose the shifts they work?

Most people get to choose which shifts they work.
67% report that they have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to get time off at Thrivent?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Thrivent managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and August 2025.

Do jobs at Thrivent spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
9% of people report that their job takes up time that they don’t get paid for.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to take sick days at Thrivent?

Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Is working at Thrivent good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
89% of people who care for a child or other relative report this is a good place to work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Thrivent feel treated with respect by their managers?

Most people feel treated with respect by their managers.
95% of people say they’re treated with respect by their managers.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Thrivent get to take their breaks without interruption?

Most people get breaks without interruption.
95% of people report that they get to take their breaks without interruption.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and March 2026.

Is it stressful to work at Thrivent?

Some people feel stressed here.
42% of people say they often feel stressed at work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Thrivent enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and March 2026.

Do people at Thrivent recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get enough training when they start at Thrivent?

Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people get support to advance at Thrivent?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Thrivent’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Thrivent is doing?

Most people feel well informed about how the company is doing.
72% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Thrivent?

What are the most popular categories at Thrivent?

Infographic showing various Customer Service Representative job openings at Thrivent in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution.

Director, Contact Center - Thrivent Bank

Thrivent Financial

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Thrivent rating

8.8

Company rating: 8.8 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

The Director, Contact Center is responsible for leading a team of Contact Center Managers and Client Care Professionals (CCPs) within the Thrivent Bank Contact Center. This role provides overall leadership for the development and execution of operating processes, performance management, and metrics that align with the strategic objectives of Thrivent Bank. The position also holds accountability for talent development, team performance, and overall engagement, including the establishment of effective change management practices to support the successful implementation and adoption of key initiatives.
The Director operates the business with discipline and a strong risk management mindset to ensure the contact center consistently delivers efficient, well-controlled, and high-quality service. This includes advancing a scalable operating model that supports growth, while aligning the contact center with the bank's digital strategy and preserving a human-centered service experience. The role requires deep expertise across core contact center disciplines, including workforce management, quality assurance, Voice of the Customer (VOC), training, and call routing effectiveness. In addition, the Director identifies and executes opportunities to leverage scale and capabilities across Thrivent's broader contact center ecosystem.
As a key member of the Bank Leadership Team, the Director, Contact Center reports directly to the Vice President and Chief Operating Officer.

DUTIES & RESPONSIBILTIES

  • Develop and execute the strategic vision for the Thrivent Bank contact center, aligning with business goals and customer experience objectives.

  • Oversee all aspects of contact center operations, including staffing, training, quality assurance, technology utilization, and performance metrics.

  • Recruit, train, mentor, and manage a high-performing team of contact center professionals, fostering a culture of excellence, continuous improvement, and customer-centricity.

  • Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs), implementing corrective actions as needed to achieve target results.

  • Analyze contact center data and trends to identify opportunities for process improvement, cost reduction, and enhanced customer satisfaction.

  • Collaborate with other departments (e.g., IT, Marketing, Product Development, Compliance) to ensure seamless customer journeys and integrated service delivery.

  • Manage contact center budget, ensuring efficient resource allocation and cost control.

  • Stay abreast of industry best practices, emerging technologies, and regulatory changes relevant to contact center operations within the banking sector.

  • Develop and implement contingency plans to ensure business continuity and resilience during unforeseen events.

  • Ensure compliance with all relevant banking regulations, internal policies, and data security standards.

Describebelowthe audiencethis role will interact withand level of influencethey willhave on those roles.

  • Engagessenior leaders across Thrivent Bank (including the Bank Leadership Team) and influences strategic alignment of contact center operations with enterprise priorities.

  • Partnerswith cross-functional stakeholders (Digital, Operations, Risk/Compliance, Product, Technology) to drive enterprise initiatives, improve customer experience, andoptimizeoperational performance.

  • Directlyleads Contact Center Managers and indirectly influences Client Care Professionals, shaping performance, culture, and service delivery outcomes.

  • Influencesexternal vendors and service partners through performance expectations, contract oversight, and alignment to service, risk, and regulatory standards.

  • Servesas a key voice of the contact center, elevating Voice of the Customer insights and frontline perspectives to inform decision-making and continuous improvement.

QULIFICATIONS & SKILLS

  • Bachelor's degree in Business Administration, Finance, or a related field; Master's degree preferred.

  • Minimum of 8-10 years of progressive leadership experience in contact center management, with at least 5 years specifically within the banking or financial services industry.

  • Proven track record of successfully leading large teams and managing complex contact center operations.

  • Deep understanding of contact center technologies, including CRM systems, ACD, IVR, WFM, and omnichannel platforms.

  • Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.

  • Excellent communication, interpersonal, and presentation skills.

  • Demonstrated ability to drive operational efficiency and improve customer satisfaction.

  • Knowledge of banking regulations and compliance requirements (e.g., Reg E, BSA/AML, GLBA).

  • Strategic thinker with the ability to translate vision into actionable plans.

  • Project management experience is a plus.

Pay Transparency


Thrivent's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $132,814.00 - $179,690.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.


Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.


The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent's plans/policies are subject to change at any time at Thrivent's discretion.


Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email tohuman.resources@thrivent.comor call800-847-4836and request Human Resources.

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