60 Thirdlove Customer Support Manager Jobs Hiring Near You

Who We Are

For too long, the bra industry was stuck in outdated ideas, forcing women to choose between feeling sexy or comfortable. So in 2013, Heidi Zak and Ra'el Cohen created Thirdlove–a third, better option designed to help women look and feel their best.

Prioritizing real-world fit over outdated standards, Thirdlove disrupted the industry by inventing half-cup sizes and the Fitting Room® quiz. The result was a more precise fit that offered comfort without sacrificing style. Today, Thirdlove remains an innovative design-led brand, handling everything from R&D to the supply chain in-house to get every detail just right.

How We Work

Our culture is inclusive, collaborative, fast-paced, and data-driven. We've been certified as a Great Place to Work® for four consecutive years, based on feedback from our own team. If you want to make an impact while propelling your career forward, we'd love to hear from you.

What We Are Looking For

We are seeking an innovative and engaging Store Manager to help us launch our new Thirdlove boutique in Roosevelt Field. This Manager will build and mentor dynamic teams, foster exceptional customer experiences, and drive sales to achieve business goals. They will embody Thirdlove's values while ensuring operational excellence and a welcoming store environment.

What You Will Own And How You Will Make A Difference

1. Influence and inspire a team to create memorable in store experiences and foster a positive environment
2. Ideate, create, and execute action plans to drive sales and client engagement
3. Recruit top talent for all positions in store including
4. Ensure store standards including fitting and servicing clients, visual merchandising and operational tasks (inventory counts, tagging, receiving, and processing shipment)
5. Curate and execute fruitful in-store activities and events on a regular basis to drive store traffic and engagement
6. Support with new store openings in the Bay Area as needed
7. Embrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Slack, and Google Office is a plus
8. Ability to operate independently and work effectively under pressure, support completion of store opening/closing procedures
9. Build out team schedule while managing payroll effectively
10. Keep an agile work schedule to support business needs; including days, nights, weekends, holidays. Must work at least 40hrs/week

Who You Are

Team Leadership: Recruit, train, and mentor store staff and to create a positive and productive team culture.

Sales and Client Engagement: Develop and execute action plans to drive sales, increase client engagement, and meet key performance indicators (KPIs) such as conversion, AOV, and UPT.

Operational Management: Oversee store operations, including cleanliness, visual merchandising, inventory management, and shipping/receiving tasks. Ensure completion of opening/closing procedures.

Store Activations: Curate and execute in-store activations, and support new store openings as needed.

Technology Utilization: Leverage technology and systems to improve operational efficiency.

Scheduling and Payroll: Manage team schedules and payroll while ensuring business needs are met, working flexible hours, including nights, weekends, and holidays.

Customer Experience: Maintain a strong floor presence, ensuring exceptional customer service and product knowledge to support clienteling and brand advocacy.

Performance Management: Set and track team goals, ensuring tasks are completed on time and to a high standard.

You Have

• 2+ years of direct management experience
• 3+ years of customer service and/or retail experience; background in similar category preferred
• Must be at least 18 years of age
• Must be able to maintain an active store presence, including standing and walking for extended periods of time
• Comfort with using a ladder and lifting a maximum of 50lbs

ThirdLove Offers You

• Competitive salary
• Paid Time Off
• Discounted and free products

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Compensation

$75,000-$85,000 Annually