About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business ...
Teleperformance Digital
1 Teleperformance Jobs Hiring in Alabama
About TP TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business ...
Teleperformance Digital Jobs Information
What is it like to work at Teleperformance?
Teleperformance is a global company that values diversity, inclusivity, and employee empowerment, fostering a dynamic and supportive work environment.
The company's team structure is often collaborative, with employees working in shared spaces and participating in regular training sessions to enhance their skills and knowledge. Teleperformance's mission is to deliver exceptional customer experiences through its omnichannel solutions, which involves working with various technologies and tools to provide seamless interactions.
Working at Teleperformance may appeal to individuals who are passionate about customer service, technology, and teamwork, as the company offers opportunities for career growth, professional development, and a chance to be part of a global organization with a wide range of projects and initiatives.
The company's team structure is often collaborative, with employees working in shared spaces and participating in regular training sessions to enhance their skills and knowledge. Teleperformance's mission is to deliver exceptional customer experiences through its omnichannel solutions, which involves working with various technologies and tools to provide seamless interactions.
Working at Teleperformance may appeal to individuals who are passionate about customer service, technology, and teamwork, as the company offers opportunities for career growth, professional development, and a chance to be part of a global organization with a wide range of projects and initiatives.
What makes Teleperformance an attractive place to work?
Teleperformance is a leading global provider of customer experience management solutions, with a strong reputation for delivering high-quality services to clients across various industries. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and skill-building through training programs and career advancement. By joining Teleperformance, individuals can contribute to the company's mission of improving customer experiences and gain access to a global network of professionals, fostering a sense of community and career progression.
Do workers at Teleperformance get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and July 2026.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and July 2026.
Does Teleperformance pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and July 2026.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and July 2026.
At Teleperformance, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and July 2026.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and July 2026.
Do part-time workers get paid time off at Teleperformance?
Most people who work part-time get paid time off.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
Is the health insurance from Teleperformance affordable enough for their workers?
Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Teleperformance?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and July 2026.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.
- 46% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 7% of people with changing schedules find out their shifts three weeks ahead of time.
- 21% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Teleperformance worry about hours?
Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.
76% of people report they don’t worry about getting enough hours.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.
Do Teleperformance workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
54% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.
54% report that they don’t have enough control over which shifts they work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it for Teleperformance workers to change shifts?
Some people find it hard to change shifts.
66% of people report that it’s hard to change shifts if they need to.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
66% of people report that it’s hard to change shifts if they need to.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it to get time off at Teleperformance?
Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.
Do Teleperformance managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.
Do jobs at Teleperformance spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it to take sick days at Teleperformance?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and July 2026.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and July 2026.
Is a Teleperformance job good for students?
Most students say this is a bad place to work if you’re studying.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at Teleperformance good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Teleperformance feel treated with respect by their managers?
Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and July 2026.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Teleperformance get to take their breaks without interruption?
Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and July 2026.
79% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and July 2026.
Is it stressful to work at Teleperformance?
Most people feel stressed out here.
76% of people say they often feel stressed out at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and July 2026.
76% of people say they often feel stressed out at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Teleperformance enjoy their jobs?
Only some people enjoy their job.
58% of people report they don’t enjoy their job.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and July 2026.
58% of people report they don’t enjoy their job.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Teleperformance recommend working with their team?
Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and July 2026.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people get enough training when they start at Teleperformance?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and July 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people get support to advance at Teleperformance?
Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and July 2026.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people think Teleperformance’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and July 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and July 2026.
Do workers feel well informed about how Teleperformance is doing?
Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and July 2026.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and July 2026.
What are popular cities in Alabama for Teleperformance jobs?
What are the most popular jobs at Teleperformance?
What are the most popular categories at Teleperformance?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 18 days ago
Teleperformance rating
5.5
Based on 188 frontline employees who took The Breakroom Quiz
43rd of 71 rated call and contact centers
Job description
Overview
As a Customer Engagement Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.
Application Deadline: Ongoing until positions are filled.
To apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
Currently, employment is restricted to residents of the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
ResponsibilitiesYour Responsibilities
Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
- Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures
- Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction
- Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines
- Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers
- Accurately document and report on consumer interactions
- Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot
- Assist consumers in eCommerce transaction and processing payments
- Respond to Social Media posts
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Qualifications:
- 2+ years' experience in a consumer facing role preferred
- Experience with utilizing multiple tools and emerging technology
- Google Suite Experience preferred
- Call center, voice, chat and email communication experience preferred
- eCommerce experience
- Able to work independently
- Strong technical aptitude for new technologies
- Ability to work cross functionally within the organization as well as with consumers
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Ability to navigate Windows operating systems
Key Competencies:
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication: Outstanding communication, listening, and analytical skills.
- Organizational Skills: Strong organizational and problem-solving skills.
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements
- Internet Requirements:
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
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