They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
82 Teleperformance Usa Technical Support Representative Jobs Hiring Near You
They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in ...
Technical Support Representative
Round Rock, TX · On-site
$18 - $25/hr
Overview As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in ...
Teleperformance Jobs Information
Do workers at Teleperformance get paid breaks?
Yes. Most people get paid breaks.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
90% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
Does Teleperformance pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
87% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
At Teleperformance, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
65% of people say they have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
Do part-time workers get paid time off at Teleperformance?
Most people who work part-time get paid time off.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
100% of people who work part-time say they get paid time off
Based on data from 6 people who took the Breakroom Quiz between July 2025 and April 2026.
Is the health insurance from Teleperformance affordable enough for their workers?
Only some people say the health insurance costs are okay.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
54% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get paid time off at Teleperformance?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
96% of people say they get paid time off.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.
- 46% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 7% of people with changing schedules find out their shifts three weeks ahead of time.
- 21% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and April 2026.
Do workers at Teleperformance worry about hours?
Most people don’t worry about getting enough hours.
75% of people report they don’t worry about getting enough hours.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
75% of people report they don’t worry about getting enough hours.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Teleperformance workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 123 people who took the Breakroom Quiz between November 2024 and August 2026.
55% report that they don’t have enough control over which shifts they work.
Based on data from 123 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for Teleperformance workers to change shifts?
Most people find it hard to change shifts.
72% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between November 2024 and August 2026.
72% of people report that it’s hard to change shifts if they need to.
Based on data from 96 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to get time off at Teleperformance?
Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and July 2026.
Do Teleperformance managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 130 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at Teleperformance spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 124 people who took the Breakroom Quiz between November 2024 and August 2026.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 124 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it to take sick days at Teleperformance?
Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a Teleperformance job good for students?
Most students say this is a bad place to work if you’re studying.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
68% of students report this isn’t a good place to work if you’re studying.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at Teleperformance good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Teleperformance feel treated with respect by their managers?
Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
77% of people say they’re treated with respect by their managers.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance get to take their breaks without interruption?
Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
78% of people report that they get to take their breaks without interruption.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at Teleperformance?
Most people feel stressed here.
76% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
76% of people say they often feel stressed at work.
Based on data from 75 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance enjoy their jobs?
Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
57% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Teleperformance recommend working with their team?
Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Teleperformance?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Teleperformance?
Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people think Teleperformance’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Teleperformance is doing?
Most people don’t feel well informed about how the company is doing.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
68% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Technical Support Representative jobs?
What are the most popular jobs at Teleperformance Usa?
Job description
Job Summary:
IntelliPro is a global leader in talent acquisition and HR solutions. They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
Responsibilities:
• Provide basic technical support to Clients.
• Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Qualifications:
Required:
• 3 - 5 years of related work experience, or an equivalent combination of education and experience.
• 3 - 5 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.
• Ability to install, configure, troubleshoot, and maintain operating systems issues.
• Knowledge of user profiles, permissions, registry, and system recovery tools.
• Experience with imaging and deployment tools.
• Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices.
• Understanding of BIOS/UEFI, hardware drivers, and firmware updates.
• Ability to replace hardware components and manage inventory.
• Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Ability to diagnose connectivity issues and work with networked devices.
• Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn).
• Ability to clearly explain technical issues to non-technical users.
• Active listening to understand user problems accurately.
• Written communication skills for documenting issues and resolutions in tickets.
• Staying calm and supportive, especially when users are frustrated or under pressure.
• Demonstrating empathy builds trust and improves the overall support experience.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Thinking on your feet when new or unfamiliar problems arise.
• Balancing urgency with a methodical troubleshooting approach.
Preferred:
• 3-5 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice.
• Bachelor’s preferred but not required.
• A+ or any Microsoft certification is preferred.
Company:
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. Founded in 2009, the company is headquartered in Santa Clara, USA, with a team of 501-1000 employees. The company is currently Late Stage.
IntelliPro is a global leader in talent acquisition and HR solutions. They are seeking a Technical Support Representative to identify, manage, escalate, and resolve technical issues while providing support to clients with software and hardware problems.
Responsibilities:
• Provide basic technical support to Clients.
• Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Qualifications:
Required:
• 3 - 5 years of related work experience, or an equivalent combination of education and experience.
• 3 - 5 years of customer service experience.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.
• Ability to install, configure, troubleshoot, and maintain operating systems issues.
• Knowledge of user profiles, permissions, registry, and system recovery tools.
• Experience with imaging and deployment tools.
• Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices.
• Understanding of BIOS/UEFI, hardware drivers, and firmware updates.
• Ability to replace hardware components and manage inventory.
• Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Ability to diagnose connectivity issues and work with networked devices.
• Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn).
• Ability to clearly explain technical issues to non-technical users.
• Active listening to understand user problems accurately.
• Written communication skills for documenting issues and resolutions in tickets.
• Staying calm and supportive, especially when users are frustrated or under pressure.
• Demonstrating empathy builds trust and improves the overall support experience.
• Ability to analyze issues, identify root causes, and implement effective solutions.
• Thinking on your feet when new or unfamiliar problems arise.
• Balancing urgency with a methodical troubleshooting approach.
Preferred:
• 3-5 years technical experience a plus.
• Previous experience troubleshooting desktop, printer and notebook issues.
• Very strong user and support of MSOffice.
• Bachelor’s preferred but not required.
• A+ or any Microsoft certification is preferred.
Company:
IntelliPro Group Inc. is one of the fastest growing IT services and HR solutions companies in Americas & APAC. Founded in 2009, the company is headquartered in Santa Clara, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About IntelliPro
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
201 - 500 Employees
Headquarters location
Santa Clara, CA, US
Year founded
2009