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Taylor & Company Tax and Accounting
Taylor & Company Tax and Accounting

73 Taylor Customer Service Representative Jobs Hiring Near You

Taylor Corporation

Supervisor, Accounting

Dayton, OH · On-site +1

$95K - $105K/yr

Taylor Corporation is a dynamic, diversified company with big plans for the future - and your ... customers, and leadership We Would Also Prefer: * Prior experience collaborating with international ...

Taylor

Shipping Clerk

Grove City, OH · On-site

$16.50/hr

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people ... products, services and technologies that address the toughest business challenges. We work ...

Taylor Corporation

Human Resources Manager

Dayton, OH · On-site

... Taylor's family of companies provides a diverse set of products, services and technologies that ... company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the ...

Target Hospitality

Tax Analyst

The Woodlands, TX · On-site

Learn and utilize the Company's tax and accounting systems to improve efficiency and reduce manual processes. * Assist with special projects and process improvement initiatives as assigned.

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Taylor & Company Tax and Accounting Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Taylor?
What are the most popular categories at Taylor?
Customer Service Representative (Onsite)

Customer Service Representative (Onsite)

Taylor Corporation

Dayton, OH • On-site

$15.50 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Join Our Team!
Benefits Start Day 1
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Hours: Monday - Friday, 8:00am - 5:00pm ET -- in office
Your Opportunity
Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team in-office in Dayton, OH to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.
Work Authorization
To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.
Your Responsibilities
  • Manage all communications - written, verbal, and in person - in a professional, proactive, and efficient manner.
  • Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
  • Successfully establish, manage, and exceed customer expectations throughout all engagements.
  • Engage appropriate resources to assist or resolve service issues as necessary.
  • Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
  • Manage workflow to meet customer deadlines in a team environment.
  • Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
  • Coordinate projects and complex customer deliverables.

You Must Have
  • The ability to understand and appropriately use the company pricing system and policies.
  • The ability to understand and help the customer articulate their needs.
  • Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
  • Ability to resolve all customer needs - orders, requests, follow-up activity - across multiple systems and functions courteously, efficiently, quickly, and accurately.
  • Ability to autonomously manage multiple-solution customers and related demands with ease.
  • Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
  • High school education.

We Would Also Prefer
  • 2 years of college preferred.
  • 3 years of related/relevant experience.
  • Experience in print, marketing, or promotional products.
  • Salesforce.com knowledge.
  • Strong MS Office skills, especially Excel and Outlook.
  • Advanced computer experience and ability to implement new technologies.

DailyPay
Taylor is proud to now offer DailyPay. With DailyPay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/
About Taylor Corporation
https://www.youtube.com/watch?v=pdXOC8HM-NM
One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.
With more than 50 years of category expertise and 10,000 employees across multiple U.S. states and countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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