ZipRecruiter

Log In

Tango
Tango

60 Tango Technical Support Specialist Jobs Hiring Near You

Coreforce

TECHNICAL SUPPORT SPECIALIST

Atlanta, GA · On-site

$20 - $22/hr

Join Our Team as a Technical Support Specialist Company: Coreforce Location: Decatur - (Onsite) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS ...

Fortinet

Technical Support Specialist

Burnaby, BC

CA$86.90K - CA$106.20K/yr

You would act as the Technical Support Specialist for Burnaby TAC Team to provide exceptional customer service and technical help for our loyal customers. The Support Specialist is an escalation ...

previous page

Showing results 41-60

All JobsTango JobsTango Technical Support Specialist Jobs

Tango Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Specialist, and why are they important?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges Technical Support Specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What is a Technical Support Specialist?

A Technical Support Specialist is a professional who helps users troubleshoot and resolve issues with computer systems, software, hardware, and other technology products. They provide assistance via phone, email, chat, or in person, guiding customers through problem-solving steps. Technical Support Specialists may also install, configure, and maintain technology systems, ensuring everything runs smoothly. Their goal is to ensure users can effectively use technology and resolve any technical challenges quickly. This role requires strong problem-solving skills, technical knowledge, and good communication abilities.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

What other companies are hiring for Technical Support Specialist jobs?
Technical Support Specialist

Technical Support Specialist

Casella Waste Systems, Inc.

Rutland, VT • On-site

$48K - $60.50K/yr

Full-time

Posted yesterday

Job description

Overview

The Technical Support Specialist is responsible for providing technical support and expertise to end users of software and hardware systems. The incumbent provides effective diagnostic evaluation of customer needs and responds promptly and appropriately to each technical issue or inquiry, resolving them to the user’s satisfaction.
Hiring Range: $48,000 - $60,000 per year based on experience


Responsibilities

  • Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users’ inquiry.
  • Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization.
  • Communicates with end users over the phone to walk them through the problem-solving process.
  • Conducts research to understand, explain and resolve technological issues.
  • Visits employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues.
  • Reaches out to users to follow up after problem has been resolved to ensure all systems and equipment are operating properly.
  • Escalates down system reports or major phishing alerts to Support Services Management immediately for appropriate action.
  • Schedules service requests with necessary vendors and confirms service completion and issue resolution.
  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Career Path Definitions & Distinctions:

Level 1: Has 0-2 years of progressive experience in technical support services. Demonstrates an ability to handle basic technical issues and refers more difficult issues to higher-level staff. Possesses a beginning working level of knowledge of subject matter involving the operation and repair of company software systems and hardware.

Level 2: Has 2-4 years of progressive experience in technical support services. Demonstrates an ability to handle an increasing level of moderately complex technical issues without assistance, but still refers some to higher-level staff.

Level 3: Has 4-6 years of progressive experience in technical support services. Demonstrates an ability to handle most complex issues, only having to refer some to higher-level staff. Possesses intermediate level knowledge of subject matter involving the operation and repair of company software systems and hardware. Begins to demonstrate the ability to provide coaching and mentoring to other Support Specialists on the team.

Senior: Has 6+ years of progressive complex experience in technical support services. Possesses expert knowledge of subject matter involving the operation and repair of company software systems and hardware. Performs work with the highest degree of latitude and handles the most complex issues. Demonstrates an ability to provide leadership, coaching and mentoring to other Support Specialists on the team. Coordinates referrals to technical, professional, or service personnel only when necessary.


Qualifications

Candidates should have a bachelor's degree in IT or other related field or the equivalent in years of education and experience. The successful candidate will have outstanding relationship management, communication, and effective listening skills coupled with an excellent telephone presence. The ability to multi-task, manage multiple inquiries at once and provide organized, timely follow-up is critical. Experience diagnosing, researching, and resolving basic technical issues is required. Microsoft Certification and technical level knowledge of MS Windows Desktop OS is helpful.