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60 Tango Technical Support Specialist Jobs Hiring Near You

MAG-TECH INC

Technical Support Specialist

Wheeling, IL · On-site

$30 - $35/hr

MOTOR DRIVE SUPPORT SPECIALIST is responsible for ALL technical service support for customers, that includes over the phone, e-mail and possible on-site assistance. Provides technical support to the ...

DeLaval

Technical Support Specialist

Manhattan, NY · On-site

Technical Support Specialist (9384) Requisition ID 9384 -Posted - Waunakee (US_WA) - Country (1) Basic Function The VMS (Voluntary Milking System) is a robotic unit that milks cows. The VMS Technical ...

Thorndale Partners

Technical Support Specialist

Smyrna, TN · Hybrid

$20 - $24/hr

Technical Support Specialist COMPENSATION: $20 - $24 while on Contract ROLE TYPE: Contract to hire LOCATION: La Vergne, TN (REMOTE 2 Days/Week after training) OVERVIEW: Technical Support Specialist ...

Coreforce

TECHNICAL SUPPORT SPECIALIST

Atlanta, GA · Hybrid

$20 - $22/hr

Join Our Team as a Technical Support Specialist Company: Coreforce Location: Decatur - (Onsite) Job Type: Full-time Salary: Based on Experience Company Overview: Coreforce is an innovative SaaS ...

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What are the key skills and qualifications needed to thrive as a Technical Support Specialist, and why are they important?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges Technical Support Specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What is a Technical Support Specialist?

A Technical Support Specialist is a professional who helps users troubleshoot and resolve issues with computer systems, software, hardware, and other technology products. They provide assistance via phone, email, chat, or in person, guiding customers through problem-solving steps. Technical Support Specialists may also install, configure, and maintain technology systems, ensuring everything runs smoothly. Their goal is to ensure users can effectively use technology and resolve any technical challenges quickly. This role requires strong problem-solving skills, technical knowledge, and good communication abilities.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

What other companies are hiring for Technical Support Specialist jobs?
Technical Support Specialist

Technical Support Specialist

Northeast Delta Dental

Concord, NH • On-site

$24 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Northeast Delta Dental in Concord, NH is looking to hire an onsite, full-time Technical Support Specialist to enhance computer and network systems and support users by analyzing requirements, installing and configuring hardware and software, and following up on inquiries and requests. All candidates must live in New Hampshire.
The Technical Support Specialist position earns a competitive salary at $24.00 - $25.00 / hour, depending on experience. We provide fantastic benefits, including health, life, dental, vision, short-term disability (STD), long-term disability (LTD), paid time off (PTO), paid holidays, a 401(k) plan, an independent retirement advisor, an employee assistance program, a tuition reimbursement program, and more!
ABOUT NORTHEAST DELTA DENTAL: Northeast Delta Dental - a nonprofit member of Delta Dental Plans Association (DDPA) - is the region's most trusted name in dental insurance for companies, individuals, and families throughout Maine, New Hampshire, and Vermont.
A DAY IN THE LIFE OF A TECHNICAL SUPPORT SPECIALIST
Ensures proper functionality of applications and systems by installing, updating, and configuring software on workstations and devices; provides ongoing system maintenance and user support.
Resolves user problems with desktop computers, laptops, iPads, and other devices by understanding user needs, analyzing applications, researching and developing options, and implementing technical solutions; informs and educates users about the changes.
Provides exceptional customer service to employees by promptly answering phone calls and emails; provides accurate information and quickly resolves or refers inquiries.
Increases productivity and customer satisfaction by evaluating trends in user requests; proactively recommends improvements; initiates and updates processes.
Creates or updates standard operating procedures by documenting processes and/or revising documentation as operations change.
KNOWLEDGE / ABILITIES / SKILLS: As the Technical Support Specialist, you will have an Associate's Degree in Computer Science plus at least two years of related experience, or an equivalent combination of training, experience, and/or education. Proficient in the use and troubleshooting of Microsoft Windows & Office Suite. Experience with ticketing system concepts, Wi-Fi, Active Directory, VoIP, PowerShell, Group Policy, and OS imaging automation required. Must have a valid driver's license. Occasional travel required.
WORK SCHEDULE: The typical work schedule for this position is Monday - Friday, 9:00 a.m. - 5:00 p.m. for this 37.5 hour per week position. This position will work on-premises at our Concord, NH headquarters. All candidates must be authorized to work for any employer in the United States without sponsorship now and in the future and live in the state of New Hampshire.
Northeast Delta Dental is proud to be an equal opportunity employer.
IF YOU ARE READY TO JOIN OUR TEAM ~ APPLY TODAY!
Location: 03301

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