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Desktop Support Technician

Location: Santa Isabel, Puerto Rico

Duration: 2-Year Contract

Schedule: Full-Time, On-Site

Pay: $19.00

Job Overview

TEKsystems is seeking a Desktop Support Technician to support a leading aerospace and technology organization in Santa Isabel, Puerto Rico. This is an excellent opportunity for candidates with desktop support, IT help desk, or technical support experience who enjoy providing hands-on customer service and troubleshooting end-user technology issues.

Responsibilities

• Provide on-site and remote desktop support to end users
• Troubleshoot and resolve Windows 11 hardware and software issues
• Support desktops, laptops, printers, peripherals, and basic network connectivity
• Respond to service requests and technical incidents in a timely manner
• Escalate complex technical issues when necessary
• Document troubleshooting steps and resolutions accurately
• Deliver outstanding customer service while supporting daily business operations
• Assist users with workstation setup, software installations, and general IT support

Required Skills

• Desktop Support experience
• Windows 11 troubleshooting and support
• End-user technical support experience
• Strong customer service and communication skills

Preferred Qualifications

• Experience providing both remote and on-site support
• Experience supporting enterprise or corporate environments
• Ability to work independently and manage multiple priorities
• Familiarity with ticketing systems and IT support processes

Why Join TEKsystems?

• Long-term contract opportunity
• Work with a globally recognized technology-driven organization
• Gain hands-on experience in an enterprise IT environment
• Competitive compensation and career growth opportunities

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.