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35 Synovus Customer Service Representative Jobs Hiring Near You

Synovus

Client Care Team Lead

Columbus, GA · On-site

The Client Care Team Lead is responsible for overseeing the daily operations of the client care team, ensuring exceptional service delivery and efficient resolution of client inquiries. This role ...

Synovus

Client Care Team Lead

Columbus, GA · On-site

The Client Care Team Lead is responsible for overseeing the daily operations of the client care team, ensuring exceptional service delivery and efficient resolution of client inquiries. This role ...

Synovus

Financial Advisor

Orlando, FL · On-site

Provide distinctive service to clients and prospects, in person and over the telephone. Respond to ... as represented in KPI reports. Analyze creditworthiness of a potential borrower and recommend ...

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Synovus Jobs Information

What is it like to work at Synovus?

Synovus is a community-focused bank that prioritizes a culture of teamwork, integrity, and customer service, fostering a collaborative and supportive work environment.

The company's team structure is organized around a regional model, with employees working closely with colleagues in their local markets to deliver personalized banking solutions to customers. Synovus' mission is to make its communities a better place to live, work, and thrive, which is reflected in its community development initiatives and volunteer programs.

Working at Synovus may appeal to candidates who value community involvement, are passionate about delivering exceptional customer service, and are looking for a stable and secure career in the financial industry.

What makes Synovus an attractive place to work?

Synovus is a leading financial services company that operates as a bank holding company, providing a wide range of financial services to individuals and businesses across the southeastern United States. The company's workplace culture values innovation, collaboration, and teamwork, offering employees opportunities to work on complex projects and contribute to the growth and success of the organization. By joining Synovus, professionals can expect to develop their skills and expertise in a stable and supportive environment, with opportunities to make a meaningful impact in the communities they serve.

Do workers at Synovus get paid breaks?

Sometimes. Only some people get paid breaks.
41% of people say they don’t get paid breaks.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and June 2026.

Does Synovus pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and June 2026.

At Synovus, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
87% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Synovus affordable enough for their workers?

Most people say the health insurance costs are okay.
84% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people get paid time off at Synovus?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule four weeks ahead of time.
  • 0% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 17% of people with changing schedules find out their shifts three weeks ahead of time.
  • 83% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 6 people who took the Breakroom Quiz between January 2025 and June 2025.

Do workers at Synovus worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2025.

Do Synovus workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and June 2025.

How easy is it for Synovus workers to change shifts?

Most people find it easy to change shifts.
88% of people report that it’s easy to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2025.

How easy is it to get time off at Synovus?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and June 2026.

Do Synovus managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2025.

Do jobs at Synovus spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and August 2025.

How easy is it to take sick days at Synovus?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

Is working at Synovus good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and March 2026.

Do people at Synovus feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Synovus get to take their breaks without interruption?

Most people get breaks without interruption.
96% of people report that they get to take their breaks without interruption.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at Synovus?

Some people feel stressed here.
65% of people say they often feel stressed at work.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Synovus enjoy their jobs?

Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at Synovus recommend working with their team?

Only some people recommend working with their team.
37% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get enough training when they start at Synovus?

Most people got enough training when they started.
85% of people report they got enough training when they started working here.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get support to advance at Synovus?

Most people are given support to advance their career here.
In the last year, 68% of people report being given support to advance their career here.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people think Synovus’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers feel well informed about how Synovus is doing?

Most people feel well informed about how the company is doing.
85% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and June 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Synovus?

What are the most popular categories at Synovus?

Infographic showing various Customer Service Representative job openings at Synovus in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Physical Security & Protective Services

Synovus

Nashville, TN • On-site

Other

Re-posted 9 days ago

Synovus rating

8.9

Company rating: 8.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

12th of 172 rated banks

Job description

Job Summary:
Provides security related support to assigned region responding to calls for service from bank and other Synovus building personnel concerning suspicious or criminal activity. Monitors the threat environment and develops appropriate counter-measures to respond to emerging physical security threats. Serves as the point of contact and liaison between Corporate Security and external law enforcement agencies regarding bank robberies, damage to property and other non-fraud related events that may pose a threat to team members, customers or the general public. Coordinates robbery preparedness and business continuity training initiatives for Synovus team members.
Job Duties and Responsibilities:
  • Provides security related support to assigned region working closely with bank management and team members in the assessment, investigation and resolution of various complaints, suspicious activity and other security related incidents. Acts as primary contact for damages to banks or bank property as a result of criminal activity.
  • Conducts investigations of incidents by applying the appropriate investigative techniques and utilizing internal/external technology sources and contacts to gather comprehensive evidentiary materials. Refers appropriate activity to law enforcement for criminal or civil prosecution.
  • Serves as a point of contact with external law enforcement agencies providing direct assistance and support regarding criminal investigations. Maintains physical file containing all information and videos pertaining to robberies. Obtains photographs from digital video recorders. Prepares and files reports as necessary.
  • Works with Security System team and other Security staff in response to alarms and emergencies. Coordinates emergency situations, monitors emergency activities and keeps appropriate personnel informed. Conducts robbery risk assessments.
  • Coordinates security awareness and emergency preparedness education activities for Synovus team members. Maintains and distributes education Works closely with Learning and Development in the identification of training needs and the development of training curriculum and strategy.
  • Participates as a member of the Security team and makes recommendations for enhancing the delivery of security and protection of personnel, property and assets against fire, theft vandalism, terrorism, and all illegal and unauthorized activity. Assesses internal controls and procedures associated with assigned cases, identifying control breakdowns and making recommendations to prevent future losses.
  • Complies with regulatory requirements and applicable Security policies and procedures. Manages the security of highly sensitive information related to investigations. Maintains relationships with law enforcement peers and regulatory agencies to stay current on issues affecting the company. Adheres to established on-call schedule.
  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: Bachelor's degree in Criminal Justice or a related discipline OR an equivalent combination of education and experience.
Minimum Experience: Three years of bank security experience or prior law enforcement training or any applicable Corporate Security experience including experience using CCTV systems, Computerized Access Control and security alarm systems.
Required Knowledge, Skills & Abilities:
  • Applicable knowledge of criminal statutes in all five states within the Synovus footprint.
  • Working knowledge of current investigative techniques.
  • Investigative interviewing skills.
  • Demonstrates sound judgment and ability to respond to stressful situations with confidence while remaining calm.
  • Proficiency navigating multiple computer systems, applications, and search tools.
  • Proficiency using Microsoft Office software products including Word and Excel.
Certifications:
  • CPR/AED certification, valid driver's license and eligibility for a weapons carry license applicable to assigned location are all required. Must complete and pass a state certified firearms qualification course within six months of hire date.

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