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60 Synchrony Customer Service Representative Jobs Hiring Near You

Synchrony

VP, Head of AI Enablement

Stamford, CT · On-site

Help Synchrony accelerate responsible AI adoption by creating an exceptional employee experience ... customer outcomes, and operational effectiveness. * Define and track adoption and engagement ...

New

Synchrony

BLP Intern - Credit

Stamford, CT · On-site

$16 - $21.25/hr

Synchrony's Business Leadership Program Summer Internship is a 10-week paid assignment in one of ... Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time. Our Way of ...

Synchrony

BLP Intern - Credit

Stamford, CT · On-site

$16 - $21.25/hr

Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time. Our Way of Working : We're proud to offer you flexibility. At Synchrony, our way of working allows you to have ...

Synchrony

Help Synchrony accelerate responsible AI adoption by creating an exceptional employee experience ... customer outcomes, and operational effectiveness. * Define and track adoption and engagement ...

New

Synchrony

This position will provide benefit strategies, policies and programs that align with Synchrony ... New hires (Level 4-7) must have 9 months of continuous service with the company before they are ...

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Synchrony Jobs Information

What is it like to work at Synchrony?

Synchrony is a company that values collaboration, innovation, and customer-centricity, fostering a dynamic and inclusive work environment. As a leading consumer financial services company, Synchrony offers a diverse range of roles across various teams, including product development, marketing, and customer service, with opportunities to work on cutting-edge projects and technologies. Working at Synchrony may appeal to candidates who are passionate about driving business growth, developing new skills, and making a positive impact on customers' lives through innovative financial solutions.

What makes Synchrony an attractive place to work?

Synchrony is a leading consumer financial services company that offers a wide range of credit products and services to millions of customers worldwide. The company is known for its collaborative and innovative work environment, where employees can work on diverse projects, develop new skills, and contribute to the growth of the business. By joining Synchrony, professionals can gain valuable experience, advance their careers, and make a meaningful impact in the financial services industry.

What other companies are hiring for Customer Service Representative jobs?

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Infographic showing various Customer Service Representative job openings at Synchrony in the United States as of September 2026, with employment types broken down into 1% Internship, 98% Full Time, and 1% Part Time. Highlights an 87% Physical, and 13% Remote job distribution.

VP, Head of AI Enablement

Stamford, CT • On-site

Synchrony
See more jobs at Synchronyexternal

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Posted 3 days ago

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Job description

Role Summary/Purpose:

Help Synchrony accelerate responsible AI adoption by creating an exceptional employee experience around AI. As the VP, Head of AI Enablement, you will lead the enterprise programs, communications, communities, and change initiatives that help associates understand, access, and use AI tools effectively in their day-to-day work.

Reporting to the Chief AI Officer, you will serve as the connective tissue between AI strategy and workforce adoption - partnering closely with legal, compliance, risk, marketing, communications, HR, technology, business leaders, and internal community champions to drive responsible AI enablement across the organization.

You are an enterprise change leader who understands how to translate emerging technology into practical employee behaviors, durable adoption programs, and compelling stories. You bring strong judgment, executive presence, creativity, communications discipline, and the ability to coordinate across control functions while keeping employees engaged, informed, and confident.

Essential Responsibilities:

  • Lead enterprise AI enablement programs that help associates understand, access, and responsibly use approved AI tools and capabilities in their daily work.
  • Develop and execute the AI employee experience strategy, including adoption journeys, communications, engagement moments, role-based enablement, feedback channels, and measurement plans.
  • Drive rollout of AI tools and priority use cases across the organization, ensuring launch readiness, stakeholder alignment, associate-facing guidance, adoption support, and post-launch learning loops.
  • Partner closely with legal, compliance, risk, privacy, technology, marketing, communications, HR, learning, and business teams to ensure enablement initiatives are responsible, aligned, and easy for associates to understand and act on.
  • Manage the internal AI community focused on enablement, including champion networks, learning forums, office hours, success stories, peer-to-peer knowledge sharing, and community activation campaigns.
  • Create practical enablement materials, playbooks, FAQs, responsible-use guidance, launch kits, leader toolkits, demos, and engagement content that make AI tools useful and approachable for different associate audiences.
  • Work with business leaders and AI teams to identify, package, and scale high-value AI use cases that improve productivity, employee experience, customer outcomes, and operational effectiveness.
  • Define and track adoption and engagement metrics, including tool usage, participation, sentiment, community activity, use case activation, learning engagement, barriers to adoption, and qualitative feedback.
  • Support external AI marketing and thought-leadership topics in partnership with marketing, communications, legal, compliance, and executive stakeholders, ensuring messaging is accurate, responsible, and aligned with Synchrony’s AI strategy.
  • Develop internal storytelling that highlights responsible AI adoption, associate wins, business impact, lessons learned, and practical examples of how AI can improve work across the enterprise.
  • Coordinate enterprise AI enablement events, demos, roadshows, showcases, community sessions, communications campaigns, and leadership engagement moments.
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