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Sutherland

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core ...

Sutherland

SAP BTP Lead

Troy, MI

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core ...

Sutherland

SAP BTP Lead

Troy, MI · On-site

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core ...

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What is it like to work at Sutherland?

Sutherland is a global company that values diversity, flexibility, and innovation, fostering a dynamic work environment that encourages collaboration and growth.

The company's team structure is often organized into agile teams, working on various projects and initiatives, with a focus on delivering high-quality services to clients across multiple industries. Sutherland's work environment is designed to be adaptable, with flexible work arrangements and opportunities for professional development.

Working at Sutherland may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, global organization, with opportunities to work on diverse projects, develop new skills, and contribute to the company's mission of delivering exceptional customer experiences.

What makes Sutherland an attractive place to work?

Sutherland is a leading business process outsourcing (BPO) company that provides innovative solutions to clients across various industries. The company's workplace is characterized by a culture of collaboration, innovation, and continuous learning, with opportunities for employees to work on diverse projects and develop their skills in a dynamic environment. Joining Sutherland can provide professionals with a chance to make a meaningful impact, drive business growth, and advance their careers in a rapidly evolving industry.
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Infographic showing various job openings at Sutherland in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 43% Physical, and 57% Remote job distribution.

Senior Retail Licensing & Regulatory Specialist Chesapeake, VA Onsite

Sutherland

Chesapeake, VA • On-site

Full-time

Re-posted 17 days ago

Job description

Company Description
About Sutherland:
Sutherland is a global leader in driving business and digital transformation, and exceptional experiences along the entire journey of our client's engagement with their customers. With over 35 years of experience, we combine deep domain expertise and extensive knowledge in proven optimization with both proprietary and partnered tools and platforms to drive growth, efficiency, and productivity across organizations.
Sutherland brings together our people, processes, products and platforms across cognitive artificial intelligence (AI), intelligent automation, advanced analytics and digital services to create unique solutions for the industries that we service. The core values of remaining agile, outside-the-box thinking, uncompromising integrity and flawless execution are key pillars of the company.
We serve marque brands across Healthcare, Insurance, Banking and Financial Services, Communications, Media and Entertainment, Technology, Travel and Logistics and Retail. Sutherland has 212 unique and independent inventions associated with several patent grants in critical technologies in the US and UK.
Job Description
Sutherland is looking to add a skilled Senior Retail Licensing & Regulatory Specialist to support a discount retail program! If you have 5+ years of direct experience managing multi-jurisdiction license and permit renewals for a large national retailer, restaurant, or quick-service chain - we want to hear from you!
This role serves as the definitive Retail Compliance Authority for the project. This position is responsible for mapping complex, multi-jurisdictional licensing requirements-particularly those with high risk (Alcohol, Health)-to ensure the new application and outsourced process are legally sound and risk-mitigated.
Responsibilities:
Rule Definition & Documentation: Define, document, and categorize all mandatory license renewal criteria, supporting documents, lead times, and required fees for the high-volume/high-risk retail license portfolio (e.g., ABC, Health, Tobacco, Fire, Propane).
Dependency Mapping: Create a definitive map of all inter-license dependencies (e.g., Business License must be active for Health renewal; Health must be active for ABC renewal) to inform the system's workflow logic.
Jurisdictional Variability: Identify and document key variances in renewal processes across different states and municipalities, focusing on areas requiring unique forms, affidavits, or public notice/hearing requirements.
Compliance Escalation: Act as the Tier 3 expert for all complex jurisdictional compliance questions during the design, configuration, and pilot phases.
Knowledge Transfer: Serve as the primary instructor to train the Offshore Process Transition Lead and the Platform Configuration Specialist on the core licensing process and critical non-compliance risks.
Qualifications
  • 5+ years of direct experience managing multi-jurisdiction license and permit renewals for a large national retailer, restaurant, or quick-service chain.
  • Expert knowledge of Complex license renewals (Alcoholic Beverage Control/ABC, Health Department Permits, Hazardous Materials).
  • Proven ability to interpret and document complex regulatory text (statutes, municipal codes) into clear, actionable business rules. * Strong grasp of the license renewal lifecycle, from application to closeout and archival.
  • Ideal candidate will be located in/near the Chesapeake, VA - relocation assistance will be available for those willing to fully relocate to Chesapeake, VA.
  • Must be open to travel to/from client site(s) as needed

Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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