3 Supportninja Project Manager Jobs Hiring Near You

Customer Service Representative

Work setup: Remote

Contract type: Seasonal (November 2 - January 29, 2027)

Equipment: BYOD

Schedule: TBD (Must be open to night shift)

Start date: November 2, 2026

A Day In The Life Of A Customer Service Representative

Respond promptly and professionally to customer inquiries via phone, email, or chat

Provide accurate information about products and services to customers

Resolve customer issues in a timely and efficient manner

Follow up with customers to ensure that their issues have been resolved to their satisfaction

Properly and accurately document customer interactions in the organization's CRM

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborate with other departments as needed

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned

Required Qualifications

Previous customer service experience or equivalent

6 months to 1+ years of previous customer service experience, preferably in a call center environment

Good communication skills, both verbal and written

Proficient in using computers and various software applications

Knowledge and experience with a CRM preferred

Must meet minimum BYOD (bring your own device) and internet speed specifications

E-commerce experience

Zendesk experience is a plus

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.