Job Summary:
Starz is the leading premium entertainment destination for women and underrepresented audiences, and they are seeking a Sr. Product Manager, Operations & Automation to drive their automation initiatives. This role will focus on executing and optimizing automation systems and workflows to enhance customer engagement and support business growth through collaboration with various teams.
Responsibilities:
• Devise, launch, test and optimize automation and workflow projects across domestic and international markets.
• Drive the procurement and creation of tools that empower Customer Care, Programming, and Paid Acquisition teams to streamline their work/processes.
• Enable effective management and promotion of cross platform offers via an automation platform
• Surface and enable strategic partners who can help accelerate our growth.
• Execute on an existing roadmap while prioritizing the most impactful features
• Collaborate with Product, UX, and Engineering teams to deliver products that deliver value additive experiences that decrease costs and improve customer satisfaction.
• Conduct market research to understand best practices in the OTT space and where STARZ fits in relative to competition.
Qualifications:
Required:
• 5+ years of experience in an engineering/product role preferably in the OTT space
• Experience creating analytics reports and dashboards
• Familiarity with analytics and data platforms such as Tableau, Google Analytics, SQL, and/or Data Studio.
• Experience working with teams across organization including engineering, design, and marketing
• Desired experience with process flow and backend systems automation
• Excel at juggling multiple projects, staying organized and prioritizing deadlines
• Proven ability to set, measure, and iterate on KPIs and secondary metrics
• Strong analytical skills and proficiency in AB/multivariate testing with an ability to effectively turn reporting and analysis into insights and strategies
• Obsessed with positive customer experience and accuracy across all touch points
• Seasoned in managing timelines, delivery, dependencies, communication across teams
• Comfortable in a data-driven business environment and able to pivot readily based on real-time data
• Positive, people-oriented, and energetic attitude
Company:
STARZ (NASDAQ: STRZ) is the leading premium entertainment destination for women and underrepresented audiences, and home to some of the most popular franchises and series on television. Founded in 1991, the company is headquartered in Englewood, USA, with a team of 501-1000 employees. The company is currently Late Stage.