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SPRINGHILL SUITES BALTIMORE DOWNTOWN/INNER HARBOR

60 Springhill Suites Guest Services Representative Jobs Hiring Near You

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SPRINGHILL SUITES BALTIMORE DOWNTOWN/INNER HARBOR Jobs Information

Do workers at SpringHill Suites get paid breaks?

Yes. Most people get paid breaks.
76% of people say they get paid breaks.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and June 2026.

Does SpringHill Suites pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 41 people who took the Breakroom Quiz between January 2025 and June 2026.

At SpringHill Suites, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
73% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between September 2025 and June 2026.

Is the health insurance from SpringHill Suites affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between April 2025 and June 2026.

Do people get paid time off at SpringHill Suites?

Some people get paid time off from work.
38% of people say they don’t get paid time off.
Based on data from 29 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 75% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 24 people who took the Breakroom Quiz between February 2025 and April 2026.

Do workers at SpringHill Suites worry about hours?

Some people worry about getting enough hours.
43% of people report they worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and June 2026.

Do SpringHill Suites workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it for SpringHill Suites workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at SpringHill Suites?

Some people find it hard to get time off.
54% of people report it’s hard to get time off.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and June 2026.

Do SpringHill Suites managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
42% of people say their manager changes their shift schedule at the last minute.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and June 2026.

Do jobs at SpringHill Suites spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it to take sick days at SpringHill Suites?

Some people find it hard to take sick days.
50% of people report that it’s hard to take time off if they are sick.
Based on data from 36 people who took the Breakroom Quiz between January 2025 and June 2026.

Is working at SpringHill Suites good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at SpringHill Suites feel treated with respect by their managers?

Most people feel treated with respect by their managers.
72% of people say they’re treated with respect by their managers.
Based on data from 36 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at SpringHill Suites get to take their breaks without interruption?

Only some people get breaks without interruption.
57% of people report that their breaks get interrupted.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at SpringHill Suites?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at SpringHill Suites enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at SpringHill Suites recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get enough training when they start at SpringHill Suites?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 42 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people get support to advance at SpringHill Suites?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people think SpringHill Suites’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
59% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 39 people who took the Breakroom Quiz between January 2025 and June 2026.

Do workers feel well informed about how SpringHill Suites is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 36 people who took the Breakroom Quiz between January 2025 and June 2026.

What other companies are hiring for Guest Services Representative jobs?

What are the most popular jobs at Springhill Suites?

What are the most popular categories at Springhill Suites?

Infographic showing various Guest Services Representative job openings at Springhill Suites in the United States as of August 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 97% Physical, and 3% Remote job distribution.

Hotel Guest Service Representative

Springhill Suites

Salt Lake City, UT • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

SpringHill Suites rating

5.7

Company rating: 5.7 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

69th of 108 rated hotels

Job description

Hotel Guest Service Representative, SpringHill Suites by Marriott Salt Lake City Airport
Join a 2025 USA Today Top Workplace Winner!
Starting at $17.00/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, Weekends, and Holidays
Open to Morning and Evening shifts
*Hotel Marriott Experience is Preferred**
Why You'll Love Working Here
The Hotel Guest Service Representative position is more than a job, it's a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we've created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the SpringHill Suites by Marriott Salt Lake City Airport.

How You'll Make An Impact
The Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property's phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
  • Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
  • Provides highest level of service by anticipating, listening attentively, and responding promptly to guests' requests and complaints to meet and exceed guest expectations
  • Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
  • Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Likes
  • Customer service experience
  • Accurate cash handling experience
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization, and follow-up abilities
  • Positive attitude, outgoing, friendly
  • Ability to work effectively and efficiently in a fast-paced setting

What Will You Get At NCG Hospitality?
The SpringHill Suites by Marriott Salt Lake City Airport is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day - earn bonuses for going above and beyond to support team and guests
  • Everyone Sells - earn cash for bringing in business to our properties
  • Paid Volunteer hours - Earn money for community service
Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
Financial Support
  • Same-day pay options
  • Referral bonus - earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is proud to be an Equal Opportunity Employer.
We participate in EVerify to confirm work authorization for all new hires.
Employment Type: FULL_TIME

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