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SPRINGHILL SUITES BALTIMORE DOWNTOWN/INNER HARBOR

14 Springhill Suites Concierge Jobs Hiring Near You

Springhill Suites by Marriott

Hotel Front Desk

Hanover, MD · On-site

$16 - $16.50/hr

... concierge duties. Providing attentive courteous and efficient service to all guests prior to ... REQUIREMENTS ABOUT THE COMPANY Unlock the best of modern travel at SpringHill Suites Arundel Mills ...

SpringHill Suites

Hotel Club Room Host

Menomonee Falls, WI · On-site

$13 - $16.75/hr

Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Keeps hotel lobby breakfast/refreshment area or concierge room stocked and in clean and orderly condition by performing the ...

All JobsSpringhill Suites JobsSpringhill Suites Concierge Jobs

SPRINGHILL SUITES BALTIMORE DOWNTOWN/INNER HARBOR Jobs Information

What are the key skills and qualifications needed to thrive as a Concierge, and why are they important?

To thrive as a Concierge, you need excellent customer service skills, strong local knowledge, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with property management systems, reservation software, and communication tools is commonly required. Outstanding interpersonal skills, problem-solving, and discretion help a concierge deliver memorable guest experiences. These abilities are crucial for anticipating guest needs, efficiently managing requests, and enhancing overall satisfaction.

How does a concierge typically collaborate with other hotel departments to enhance guest experiences?

A concierge works closely with various hotel departments such as housekeeping, front desk, and food and beverage to ensure guests' needs are met seamlessly. For instance, if a guest requests a special room setup or amenities, the concierge coordinates with housekeeping and maintenance. They also communicate with local vendors and in-house teams to arrange transportation, dining reservations, or event tickets, ensuring a smooth and memorable stay. This collaborative approach helps create a personalized guest experience and fosters strong relationships across the hotel team.

What is a concierge?

A concierge is a professional who assists guests or clients by providing personalized services, such as making reservations, arranging transportation, recommending local attractions, and handling special requests. Concierges typically work in hotels, luxury residences, or office buildings, acting as a resource for guests to enhance their experience. Their goal is to ensure comfort, convenience, and satisfaction by addressing a wide range of needs efficiently and discreetly.

What is the difference between Concierge vs Front Desk Agent?

AspectConciergeFront Desk Agent
Required CredentialsHigh school diploma, customer service experience, sometimes certifications in hospitalityHigh school diploma, customer service skills, on-the-job training
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, hospitality reception areas
Employer & Industry UsageHospitality industry, luxury service providersHospitality industry, general lodging establishments
Common Search & ComparisonConcierge vs Front Desk Agent

While both roles serve guests in hospitality settings, concierges focus on personalized services like reservations and local recommendations, requiring more specialized customer service skills. Front desk agents handle check-ins, check-outs, and general inquiries. The concierge role often involves higher interaction with guests seeking tailored experiences, whereas front desk agents manage administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

Do workers at SpringHill Suites get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and April 2026.

Does SpringHill Suites pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

At SpringHill Suites, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between September 2025 and April 2026.

Is the health insurance from SpringHill Suites affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at SpringHill Suites?

Some people get paid time off from work.
35% of people say they don’t get paid time off.
Based on data from 26 people who took the Breakroom Quiz between June 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 75% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 24 people who took the Breakroom Quiz between February 2025 and April 2026.

Do workers at SpringHill Suites worry about hours?

Some people worry about getting enough hours.
44% of people report they worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.

Do SpringHill Suites workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for SpringHill Suites workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at SpringHill Suites?

Some people find it hard to get time off.
55% of people report it’s hard to get time off.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.

Do SpringHill Suites managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
44% of people say their manager changes their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at SpringHill Suites do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
79% of people report that they don’t do extra unpaid work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at SpringHill Suites?

Some people find it hard to take sick days.
52% of people report that it’s hard to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at SpringHill Suites feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at SpringHill Suites get to take their breaks without interruption?

Only some people get breaks without interruption.
59% of people report that their breaks get interrupted.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at SpringHill Suites?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at SpringHill Suites enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at SpringHill Suites recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at SpringHill Suites?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at SpringHill Suites?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think SpringHill Suites’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how SpringHill Suites is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and April 2026.
What other companies are hiring for Concierge jobs?
What are the most popular jobs at Springhill Suites?
What are the most popular categories at Springhill Suites?
Infographic showing various Concierge job openings at Springhill Suites in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% Physical job distribution.

Limpieza de Hotel

Springhill Suites by Marriott

Hanover, MD • On-site

$16 - $17/hr

Full-time

Posted 15 days ago

SpringHill Suites rating

5.7

Company rating: 5.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

67th of 104 rated hotels

Job description

DESCRIPTION
Los limpiadores ganan $16.00 - $17.00 hr depende experiencia.
El ama de llaves del hotel es responsable de mantener las habitaciones de los clientes
limpias y atractivas pasillos áreas públicas del hotel limpiando las habitaciones de
acuerdo con los procedimientos del hotel.
En algunos casos, esta función también sería responsable de realizar actividades de
"limpieza profunda" dentro de la habitación de huéspedes.
CALIFICACIONES:
Diploma de escuela secundaria o equivalente y preferiblemente con experiencia en
trabajos de hospitalidad o similares.
Esta posición requiere altos niveles de atención al detalle para comunicarse de manera
efectiva con los invitados y compañeros de equipo.
Comunicar información e ideas con claridad.
Realice el trabajo correctamente incluso cuando hay mucho trabajo.
RESPONSABILIDADES:
Mantener un trato cordial y servicial hacia los clientes y empleados.
Presentarse a trabajar regularmente según lo establecido por los estándares de trabajo
que variarán según las necesidades del hotel.
Mostrar una apariencia personal e higiene impecables.
Incluye el uso adecuado del uniforme y la placa de identificación de la persona.
Siempre cumpla con las reglas y regulaciones del hotel para garantizar una operación
eficiente del hotel.
Completamente limpio y ordenado las habitaciones requeridas en un turno. Complete
todas las tareas de limpieza anteriores, incluidas, entre otras, la preparación del carrito
de limpieza con artículos para los productos de limpieza y la ropa de cama de los
clientes.
Retire toda la basura y retire las toallas de ropa de cama y otros artículos sucios de las
habitaciones.
Llevar a cabo otra tarea asignada por el supervisor o gerente.
REQUIREMENTS
Unlock the best of modern travel at SpringHill Suites Arundel Mills BWI Airport. Recharge in our updated, spacious hotel suites in Hanover MD with free Wi-Fi, plush Marriott bedding, and large workspaces. Start your day with energizing selections from our free breakfast buffet featuring hot coffee and assorted pastries, then enjoy lunch and dinner at local Arundel Mills restaurants and shopping near our BWI hotel like Lobby Bar at David's and Medieval Times Dinner. Conveniently located minutes from Baltimore/Washington Int'l Airport and steps away from Arundel Mills Mall, our Hanover Hotel has everything you need to feel at home. Be your best self during travel with our fitness center and refreshing indoor pool, and experience top Hanover attractions like Maryland Live! Casino and Bass Pro Shops. Our central location also makes our versatile event venue an ideal spot for your upcoming event or group stay. No matter how long you're in town, enjoy it at SpringHill Suites Arundel Mills BWI Airport.

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