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SPRINGHILL SUITES BALTIMORE DOWNTOWN/INNER HARBOR

60 Springhill Suites Front Office Manager Jobs Hiring Near You

Springhill Suites by Marriott

Hotel Front Desk

Hanover, MD · On-site

$16 - $16.50/hr

REQUIREMENTS ABOUT THE COMPANY Unlock the best of modern travel at SpringHill Suites Arundel Mills ... Conveniently located minutes from Baltimore/Washington Int'l Airport and steps away from Arundel ...

SpringHill Suites by Marriott

Hotel Front Desk

Hanover, MD

$14.25 - $18/hr

REQUIREMENTS Unlock the best of modern travel at SpringHill Suites Arundel Mills BWI Airport ... Conveniently located minutes from Baltimore/Washington Int'l Airport and steps away from Arundel ...

SpringHill Suites

Hotel Night Auditor

Salt Lake City, UT

$17 - $18/hr

Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit ... The SpringHill Suites by Marriott Salt Lake City Airport is proudly managed by NCG Hospitality, an ...

Springhill Suites

Hotel Night Auditor

Salt Lake City, UT · On-site

$17 - $18/hr

Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit ... The SpringHill Suites by Marriott Salt Lake City Airport is proudly managed by NCG Hospitality, an ...

Springhill Suites

Hotel Night Auditor

Salt Lake City, UT · On-site

$17 - $18/hr

Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit ... The SpringHill Suites by Marriott Salt Lake City Airport is proudly managed by NCG Hospitality, an ...

Springhill Suites

Hotel Night Auditor

Salt Lake City, UT

$17 - $18/hr

Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit ... The SpringHill Suites by Marriott Salt Lake City Airport is proudly managed by NCG Hospitality, an ...

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SPRINGHILL SUITES BALTIMORE DOWNTOWN/INNER HARBOR Jobs Information

What are the key skills and qualifications needed to thrive as a Front Office Manager, and why are they important?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

How does a Front Office Manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.

What are the responsibilities of a Front Office Manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

Do workers at SpringHill Suites get paid breaks?

Yes. Most people get paid breaks.
75% of people say they get paid breaks.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and April 2026.

Does SpringHill Suites pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

At SpringHill Suites, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between September 2025 and April 2026.

Is the health insurance from SpringHill Suites affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 14 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at SpringHill Suites?

Some people get paid time off from work.
35% of people say they don’t get paid time off.
Based on data from 26 people who took the Breakroom Quiz between June 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 75% of people with changing schedules find out their shifts one week or less ahead of time.
  • 21% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 24 people who took the Breakroom Quiz between February 2025 and April 2026.

Do workers at SpringHill Suites worry about hours?

Some people worry about getting enough hours.
44% of people report they worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and April 2026.

Do SpringHill Suites workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it for SpringHill Suites workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to get time off at SpringHill Suites?

Some people find it hard to get time off.
55% of people report it’s hard to get time off.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.

Do SpringHill Suites managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
44% of people say their manager changes their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers at SpringHill Suites do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
79% of people report that they don’t do extra unpaid work.
Based on data from 24 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at SpringHill Suites?

Some people find it hard to take sick days.
52% of people report that it’s hard to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at SpringHill Suites feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at SpringHill Suites get to take their breaks without interruption?

Only some people get breaks without interruption.
59% of people report that their breaks get interrupted.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and April 2026.

Is it stressful to work at SpringHill Suites?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at SpringHill Suites enjoy their jobs?

Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at SpringHill Suites recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at SpringHill Suites?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at SpringHill Suites?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think SpringHill Suites’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how SpringHill Suites is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 33 people who took the Breakroom Quiz between January 2025 and April 2026.
What other companies are hiring for Front Office Manager jobs?
What are the most popular jobs at Springhill Suites?
What are the most popular categories at Springhill Suites?
Infographic showing various Front Office Manager job openings at Springhill Suites in the United States as of May 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% Physical job distribution.

Hotel Assistant General Manager

Springhill Suites

Salt Lake City, UT

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

SpringHill Suites rating

5.7

Company rating: 5.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

67th of 104 rated hotels

Job description

Join our team, a 2025 USA Today Top Workplace Winner!
Now hiring a Hotel Assistant General Manager at the SpringHill Suites by Marriott Salt Lake City Airport.
**Now Hiring + $1000 SignOn Bonus! **


Why You'll Love Working with Us
The SpringHill Suites by Marriott Salt Lake City Airport is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed.

How You'll Make An Impact
Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue.
Guest Experience & Team Leadership
  • Provide exceptional guest service while setting high service standards for the Front Desk team to follow
  • Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction
  • Supervise team, including hiring, training, scheduling, and performance management
Operational Excellence
  • Cultivate a supportive, inclusive, and engaging work environment where team members can thrive
  • Ensure the safety of guests and team members by upholding all safety procedures and standards
  • Support service quality by addressing guest concerns and initiating prompt, effective solutions
Financial & Front Office Administration
  • Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices
  • Assist with accounting functions including billing, reporting, and financial reconciliation
  • Monitor and support procedures related to inventory, key control, and monetary handling
What does success look like in this role?
  • At least 2 years of experience as a hospitality supervisor
  • Experience with labor management
  • Marriott and Fosse strongly experience preferred
  • Strong organizational skills and attention to detail
  • Ability to handle pressure with poise and finesse
  • Strong leadership and a professional image
  • Strong customer service skills to include problem-solving and complaint resolution
  • Ability to work in a fast-paced setting
What Will You Get At NCG Hospitality?
We take great pride in the inclusive environment we've created attributing to our award-winning status, all while staying true to our core values of Growth, Fun, Trust, and Responsibility. An experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the SpringHill Suites by Marriott Salt Lake City Airport.

Career Development
  • Personalized career pathing and skill development
  • Leadership and mentorship programs
  • Educational and certification reimbursement
Team Member Perks
  • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
  • Catch of the Day - earn bonuses for going above and beyond to support team and guests
  • Everyone Sells - earn cash for bringing in business to our properties
  • Paid Volunteer hours - Earn money for community service
Health & Wellness Benefits
  • Medical, dental, and vision plans
  • Paid sick time and Paid Time Off
  • Virtual telehealth access and employee assistance resources
  • Monthly health and fitness reimbursement programs
Financial Support
  • Same-day pay options
  • Referral bonus - earn cash for bringing great team members
  • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
  • Health Savings Account
  • Structured bonus program

Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is an Equal Opportunity Employer.
We participate in EVerify to confirm work authorization for all new hires.
Employment Type: FULL_TIME

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