Atlanta, GA · On-site
Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...
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Atlanta, GA · On-site
Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work ... Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning ...
Manages People * This role reports to this job: Director, IT Service Delivery * Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with: Internal ...
Manages People * This role reports to this job: Director, IT Service Delivery * Necessary Contacts: In order to effectively fulfill this position, the incumbent must be in contact with: Internal ...
Merrifield, VA · Hybrid
$64 - $69/hr
The successful candidate will manage software assets and optimize processes using a leading IT service management platform. Responsibilities include overseeing software lifecycle processes and ...
Merrifield, VA · Hybrid
$64 - $69/hr
The successful candidate will manage software assets and optimize processes using a leading IT service management platform. Responsibilities include overseeing software lifecycle processes and ...
Sioux Falls, SD · On-site
$65K - $80K/yr
IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on ... Manage ticket queues, workload distribution, and service quality * Serve as the escalation point ...
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Sioux Falls, SD · On-site
$65K - $80K/yr
IT Service Desk Lead Location: Pipestone, MN or Brandon, SD Salary: $65,000-$80,000 (Based on ... Manage ticket queues, workload distribution, and service quality * Serve as the escalation point ...
Job Posting Title: IT Service Delivery & End User Operations Manager Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00am - 5:00pm After hours and weekends as needed ...
Job Posting Title: IT Service Delivery & End User Operations Manager Location: Dallas - Hospital Additional Posting Details: Monday - Friday 8:00am - 5:00pm After hours and weekends as needed ...
CA$45K/yr
Founded in 1985, Dilawri is Canada's largest automotive group and one of Canada's Best Managed ... Discover how you can build your career with Dilawri Position Overview The IT Service Desk ...
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CA$45K/yr
Founded in 1985, Dilawri is Canada's largest automotive group and one of Canada's Best Managed ... Discover how you can build your career with Dilawri Position Overview The IT Service Desk ...
Huntsville, AL · On-site
$93K - $114K/yr
Drives service delivery by overseeing the management of an IT Service Management system utilizing ITIL-aligned standardized processes. * Oversees diverse technical projects alongside subject matter ...
Huntsville, AL · On-site
$93K - $114K/yr
Drives service delivery by overseeing the management of an IT Service Management system utilizing ITIL-aligned standardized processes. * Oversees diverse technical projects alongside subject matter ...
Sr. IT Service Management Specialist Citizenship: US citizens only NOTE: The selected individual will be able to work remotely throughout the U.S. Position Description • Maintain the health ...
Sr. IT Service Management Specialist Citizenship: US citizens only NOTE: The selected individual will be able to work remotely throughout the U.S. Position Description • Maintain the health ...
Peabody, MA · On-site
$64K - $85K/yr
Contribute to continuous improvement of IT services and infrastructure and participate in small ... Ability to work both independently and managed priorities, and collaboratively in a team.
Peabody, MA · On-site
$64K - $85K/yr
Contribute to continuous improvement of IT services and infrastructure and participate in small ... Ability to work both independently and managed priorities, and collaboratively in a team.
Janesville, WI · On-site
$27 - $28.50/hr
Information Technology Reports To: IT Service Desk Manager Senior Leader: Chief Operations Officer Job Overview The IT Service Desk Specialist will be at the leading edge of supporting BHCCU ...
Janesville, WI · On-site
$27 - $28.50/hr
Information Technology Reports To: IT Service Desk Manager Senior Leader: Chief Operations Officer Job Overview The IT Service Desk Specialist will be at the leading edge of supporting BHCCU ...
Nashville, TN · On-site
$91K - $112K/yr
The Manager, IT Services is responsible for overseeing desktop support and endpoint management ... self-service • use AI tools to analyze support trends, surface operational insights, and ...
Nashville, TN · On-site
$91K - $112K/yr
The Manager, IT Services is responsible for overseeing desktop support and endpoint management ... self-service • use AI tools to analyze support trends, surface operational insights, and ...
Additionally, the role manages a blended team of employees, consultants, and contractors to align IT services with clinical, research, and operational needs within a collaborative healthcare ...
Additionally, the role manages a blended team of employees, consultants, and contractors to align IT services with clinical, research, and operational needs within a collaborative healthcare ...
$94K - $115K/yr
Skill in leadership and problem-solving with a proactive approach Skill in communication and stakeholder engagement Ability to manage multiple teams and oversee IT service delivery across multiple ...
$94K - $115K/yr
Skill in leadership and problem-solving with a proactive approach Skill in communication and stakeholder engagement Ability to manage multiple teams and oversee IT service delivery across multiple ...
Torrance, CA · On-site
$99K - $121K/yr
We are seeking an experienced IT Manager to lead IT operations, service delivery, and governance across the organization. This role is responsible for establishing, executing, and continuously ...
Torrance, CA · On-site
$99K - $121K/yr
We are seeking an experienced IT Manager to lead IT operations, service delivery, and governance across the organization. This role is responsible for establishing, executing, and continuously ...
This role requires a strong understanding of IT systems, IT Service Management, ITIL, and the ServiceNow application. Core Responsibilities Process Analysis : Analyze existing IT processes to ...
This role requires a strong understanding of IT systems, IT Service Management, ITIL, and the ServiceNow application. Core Responsibilities Process Analysis : Analyze existing IT processes to ...
Florida, NY · On-site
CE Tech Service Manager Responsibilities: * Provides clinical engineering management of high quality maintenance and repair services on biomedical equipment for CE-Tech in six states. CE Tech Service ...
Florida, NY · On-site
CE Tech Service Manager Responsibilities: * Provides clinical engineering management of high quality maintenance and repair services on biomedical equipment for CE-Tech in six states. CE Tech Service ...
Enforces service delivery standards and operational metrics established in partnership with the VP of IT Operations, manages team performance, prioritizes day-to-day operational activities, oversees ...
Enforces service delivery standards and operational metrics established in partnership with the VP of IT Operations, manages team performance, prioritizes day-to-day operational activities, oversees ...
San Diego, CA · On-site
$27.65 - $34.19/hr
Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...
San Diego, CA · On-site
$27.65 - $34.19/hr
Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...
Winchester, VA · On-site
The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walkup ITX services, inventory management ...
Winchester, VA · On-site
The project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walkup ITX services, inventory management ...
Engages with service owners/managers and other subject matter experts (e.g., technology, information security, risk management) to ensure that specialized topics are appropriately addressed, and that ...
Engages with service owners/managers and other subject matter experts (e.g., technology, information security, risk management) to ensure that specialized topics are appropriately addressed, and that ...
Position Title: IT Service Desk Technician
Location: Atlanta, GA
Engagement Type: Contract
Work Mode: Hybrid
Duration: ~10 Months (08/24/2026 – 06/30/2027)
Interview Type: Webcam or In-Person
Role OverviewThe IT Service Desk Technician provides first- and second-level technical support, serving as the primary point of contact for resolving hardware, software, network, and application issues. Operating in a hybrid IT environment, this role delivers end-to-end technical support for endpoint devices, Microsoft 365 services, identity management, and hardware asset lifecycle processes to ensure timely incident resolution and strong customer service.
Key ResponsibilitiesProvide primary Tier 1 and Tier 2 technical support via phone, email, chat, remote tools, and desk-side assistance.
Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow, adhering to ITIL best practices.
Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Windows Autopilot.
Install and troubleshoot desktop applications, Microsoft 365 tools, web browsers, VPN connections, and peripherals (printers, scanners, webcams, docking stations).
Manage user accounts, password resets, Multi-Factor Authentication (MFA), and access provisioning within Active Directory and Microsoft Entra ID (Azure AD).
Support core Microsoft 365 productivity tools, including Outlook, Teams, OneDrive, and SharePoint Online.
Execute hardware asset management tasks, including receiving, tracking inventory, deployment, replacement, and retirement within ServiceNow Asset Management.
Collaborate with infrastructure, cybersecurity, applications, and vendor teams to resolve complex issues and assist with IT rollouts and hardware refreshes.
High School Diploma or GED with at least 2 years of technical support experience in a Help Desk or Service Desk environment; OR an Associate degree in Information Technology/Computer Science with 1 year of experience.
Demonstrated hands-on experience troubleshooting hardware, software, network connectivity, and desktop applications.
Experience utilizing ticket management systems (e.g., ServiceNow) and following ITIL service management principles.
Strong troubleshooting, organizational, and technical documentation skills.
Excellent customer service and communication skills, with the ability to convey technical concepts to non-technical users.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Prior experience providing IT support within state or local government environments.
Hands-on familiarity with Microsoft Windows 11, Microsoft 365 suite, Microsoft Entra ID (Azure AD), Active Directory, Microsoft Intune, and Windows Autopilot.
Exposure to Cisco Webex, VPN technologies, Multi-Factor Authentication (MFA), Hardware Asset Management (HAM), and basic Software Asset Management (SAM).
Work Schedule: Full-time hours (8 hours per day, 5 days per week).
Location Requirements: Candidates must be local to the metro Atlanta area to report onsite as required by the hybrid work model.
Sourced by ZipRecruiter
It services
201 - 500 Employees
San Mateo, CA, US
2011
