ZipRecruiter

Log In

SimpliSafe
SimpliSafe

60 Simplisafe Customer Service Representative Jobs Hiring Near You

SimpliSafe

Staff IAM Engineer

Boston, MA · On-site

About SimpliSafe We're a high-tech home security company passionate about protecting the life you ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

Manager, Vendor Manager

Richmond, VA · On-site

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

Software Engineer II- Device Cloud

Boston, MA · On-site

$93K - $125K/yr

What You'll Do SimpliSafe's Device Cloud Services team is on a mission to level up the cloud-based ... We're a backend team solving large-scale distributed problems, ensuring customers have real-time ...

SimpliSafe

Software Engineer I- User Systems

Boston, MA · On-site

$75K - $100K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

Software Engineer II- Device Cloud

Boston, MA

$93K - $125K/yr

What You'll Do SimpliSafe's Device Cloud Services team is on a mission to level up the cloud-based ... We're a backend team solving large-scale distributed problems, ensuring customers have real-time ...

SimpliSafe

Software Engineer II- Device Cloud

Boston, MA · On-site

$93K - $125K/yr

What You'll Do SimpliSafe's Device Cloud Services team is on a mission to level up the cloud-based ... We're a backend team solving large-scale distributed problems, ensuring customers have real-time ...

SimpliSafe

Software Engineer II- User Systems

Boston, MA · On-site

$93K - $125K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

Software Engineer II- User Systems

Boston, MA · On-site

$93K - $125K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

Manager, Vendor Manager

Boston, MA · On-site

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

Software Engineer II- User Systems

Boston, MA

$93K - $125K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

Software Engineer I- User Systems

Boston, MA

$75K - $100K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

Sr DevOps Engineer

Boston, MA · On-site

$114K - $152K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... AWS services including EKS, RDS, S3, CloudWatch, Route53, Lambda * Platform: Linux (CentOS, Amazon ...

SimpliSafe

Sr DevOps Engineer

Boston, MA · On-site

$114K - $152K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... AWS services including EKS, RDS, S3, CloudWatch, Route53, Lambda * Platform: Linux (CentOS, Amazon ...

previous page

Showing results 41-60

All JobsSimplisafe JobsSimplisafe Customer Service Representative Jobs

SimpliSafe Jobs Information

Do workers at SimpliSafe get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Does SimpliSafe pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at SimpliSafe worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.

Do SimpliSafe workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at SimpliSafe?

Most people find it easy to get time off.
88% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do SimpliSafe managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.

Do jobs at SimpliSafe spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to take sick days at SimpliSafe?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at SimpliSafe feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at SimpliSafe get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at SimpliSafe?

Some people feel stressed here.
38% of people say they often feel stressed at work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at SimpliSafe enjoy their jobs?

Most people enjoy their job.
88% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at SimpliSafe recommend working with their team?

Most people recommend working with their team.
88% of people report that they would recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at SimpliSafe?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at SimpliSafe?

Most people are given support to advance their career here.
In the last year, 86% of people report being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think SimpliSafe’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
50% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how SimpliSafe is doing?

Only some people feel well informed about how the company is doing.
38% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and May 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Simplisafe?

What are the most popular categories at Simplisafe?

Infographic showing various Customer Service Representative job openings at Simplisafe in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Staff IAM Engineer

SimpliSafe

Boston, MA • On-site

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

SimpliSafe rating

9.5

Company rating: 9.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

2nd of 118 rated security

Job description

About SimpliSafe
We're a high-tech home security company passionate about protecting the life you've built and our mission to keep Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those whom we protect. We don't just want you to work here. We want you to grow and thrive here.
Why are we hiring?
We are a rapidly growing and successful company seeking smart, talented, and humble individuals who share our values. Join us in our mission to disrupt the home security space and relentlessly pursue our goal to keep Every Home Secure.
What You'll Do
At SimpliSafe, corporate IT is part of the Information Security and Technology (IS&T) team, led by our Chief Information Security Officer (CISO). IT does more than fix laptops-we empower every team member to do their best work and make sure SimpliSafers feel supported, connected, and confident in their technology.
We're looking for a Staff IAM Engineer to join our IT team in Boston, Massachusetts. In this role, you'll report to our Manager, IS&T, and:
  • Own and evolve SimpliSafe's Okta environment and identity strategy, serving as the go-to expert on all things IAM.
  • Partner with Security, Engineering, and HR to build scalable access governance and lifecycle automation.
  • Define IAM standards and architecture that grow with the company and keep us secure and compliant.

We're a hybrid team - you'll come into our Boston office two days a week, with flexibility to work the rest of the time remotely.
Primary responsibilities include:
  • Defining and driving SimpliSafe's IAM strategy across the enterprise, including identity governance, access management, and zero trust principles.
  • Serving as the internal subject matter expert on all things identity - Okta, SSO, MFA, lifecycle management, and directory services.
  • Developing a roadmap for IAM maturity, identifying gaps, prioritizing investments, and aligning with security and compliance objectives.
  • Owning the design, configuration, and optimization of our Okta environment, including SSO integrations, MFA policies, adaptive authentication, and lifecycle automation.
  • Building and maintaining Okta Workflows to automate provisioning, deprovisioning, and access reviews across SaaS, cloud, and on-prem systems.
  • Designing and enforcing RBAC and least-privilege principles across our application and infrastructure landscape.
  • Leading access certification and review programs, working with IT, Security, and HR to ensure accurate and timely access decisions.
  • Owning integrations between identity systems and HR platforms to support joiner/mover/leaver processes.
  • Supporting audit and compliance activities (e.g., SOC 2, ISO 27001) by maintaining robust IAM controls and evidence.
  • Mentoring junior IT and security team members on identity best practices.

What You'll Bring
  • 8+ years of experience in identity and access management, with deep hands-on expertise in Okta (Okta Certified Professional or Administrator certification strongly preferred).
  • Proven experience architecting and managing enterprise IAM programs, not just operating tooling.
  • Strong technical skills across SSO (SAML, OIDC/OAuth), MFA, directory services (Active Directory, LDAP), and SCIM-based provisioning.
  • Experience with lifecycle management automation, including HR-to-IT integrations and joiner/mover/leaver workflows.
  • Familiarity with PAM solutions (e.g., CyberArk, BeyondTrust, or similar) and privileged access controls.
  • Experience supporting security frameworks and audits (SOC 2, ISO 27001, or similar).
  • Ability to translate business and security requirements into practical IAM architecture and policy.
  • Strong communication skills - able to explain identity concepts to technical and non-technical stakeholders alike.

Preferred Qualifications
  • Experience with Okta Privileged Access or Okta Identity Governance (OIG).
  • Familiarity with IGA platforms such as SailPoint or Saviynt.
  • Experience with AWS IAM and cloud identity patterns (federated roles, workload identity).
  • Exposure to zero-trust network access (ZTNA) architectures and their relationship to identity.
  • Scripting or automation experience (Python, PowerShell, or similar) for identity lifecycle tasks.
  • Background in fast-growing technology or consumer hardware companies.

What Values You'll Share
  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer
  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
  • Free SimpliSafe system and professional monitoring for your home.
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $135,900 to $181,200.
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.
Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.
We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

What SimpliSafe employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply