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60 Simplisafe Customer Service Representative Jobs Hiring Near You

SimpliSafe

Sr. Manager, Product Security

Boston, MA · On-site

$137K - $181K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... and services protecting our customers' homes are also protected themselves. This is a high-impact ...

SimpliSafe

Senior Automation Engineer (Firmware)

Boston, MA · On-site

$115K - $157K/yr

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work ...

SimpliSafe

ECommerce Growth Manager

Boston, MA · On-site

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Execute self-service updates across site content, product configuration, pricing, and experiences

SimpliSafe

ECommerce Growth Manager

Boston, MA

About SimpliSafe We're a high-tech home security company that's passionate about protecting the ... Execute self-service updates across site content, product configuration, pricing, and experiences

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SimpliSafe Jobs Information

Do workers at SimpliSafe get paid breaks?

Sometimes. Only some people get paid breaks.
43% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Does SimpliSafe pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at SimpliSafe worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at SimpliSafe?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do SimpliSafe managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

Do jobs at SimpliSafe spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to take sick days at SimpliSafe?

Most people find it easy to take sick days.
86% of people report that it’s easy to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at SimpliSafe feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at SimpliSafe get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Is it stressful to work at SimpliSafe?

Most people don’t feel stressed out here.
71% of people say they don’t feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at SimpliSafe enjoy their jobs?

Most people enjoy their job.
86% of people report they enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people at SimpliSafe recommend working with their team?

Most people recommend working with their team.
86% of people report that they would recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get enough training when they start at SimpliSafe?

Most people got enough training when they started.
86% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people get support to advance at SimpliSafe?

Most people are given support to advance their career here.
In the last year, 83% of people report being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and May 2026.

Do people think SimpliSafe’s headquarters understands what’s happening where they work?

Most people think headquarters understands what’s happening where they work.
57% of people think that this employer’s headquarters or owners have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers feel well informed about how SimpliSafe is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and May 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Simplisafe?
What are the most popular categories at Simplisafe?
Infographic showing various Customer Service Representative job openings at Simplisafe in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Sr. Manager, Product Security

Sr. Manager, Product Security

SimpliSafe

Boston, MA • On-site

$137K - $181K/yr

Full-time

Medical, Retirement

Posted 10 days ago

SimpliSafe rating

9.7

Company rating: 9.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

1st of 108 rated security

Job description

About SimpliSafe
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday - working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
What You'll Do
As Senior Manager, Product Security, you will be the driving force behind embedding security into every product and service we release. Reporting directly to the CISO, you will lead a team of passionate security engineers who partner with Software Engineering, Hardware, Cloud, and Product Management to ensure that the devices and services protecting our customers' homes are also protected themselves.
This is a high-impact, high-visibility role for someone who wants to own product security end-to-end-from threat modeling and secure design through launch and beyond. You'll help set the direction for how SimpliSafe builds security into our DNA, not as an afterthought, but as a core feature of everything we create.
Primary Responsibilities Include:
Security Leadership & Strategy
  • Own and drive the product security roadmap, partnering with the CISO to define and evolve the program.
  • Establish security standards/guidelines for IoT, mobile, cloud, data, and third-party integrations, while staying ahead of emerging threat trends.

Team Management & Development
  • Lead, mentor, grow, and recruit top product security engineering talent.
  • Foster a no-ego culture of collaboration where security is everyone's responsibility.

Secure Product Development
  • Embed security into the SDLC by leading threat modeling, architecture reviews, and championing security automation and tooling.
  • Drive a vulnerability management program (firmware, mobile, APIs, cloud) from identification through remediation.
  • Oversee penetration testing and red team exercises, translating findings into actionable engineering improvements.

Cross-Functional Collaboration
  • Collaborate with Engineering and Product to incorporate security throughout the product lifecycle, serving as a trusted advisor to translate risk into business impact.
  • Represent Product Security in cross-functional planning, architecture forums, and executive briefings.
  • Partner with Legal and Compliance to meet applicable regulatory requirements and industry standards.

Customer & Brand Trust
  • Protect customer trust by ensuring the highest security standards, and coordinating responsible disclosure and external vulnerability reporting.
  • Contribute to customer-facing security communications when incidents or significant findings require transparency.
What You'll Bring
  • Up to 7 years of progressive experience in information security, with at least 3 years focused on product or application security in a product-driven company.
  • 3+ years of people management experience leading security engineering teams.
  • Deep technical fluency in AWS and at least one or more of: IoT/embedded security, mobile security (iOS/Android), API security, and secure SDLC practices.
  • Proven ability to perform and lead threat modeling, security architecture reviews, and vulnerability assessments at scale.
  • Track record of building and scaling product security programs from the ground up-or dramatically raising the bar in an existing one.
  • Strong communicator who can translate complex security risk to both technical engineers and non-technical executives with equal clarity.
  • Experience working in an Agile/DevSecOps environment; comfortable with CI/CD security tooling (SAST, DAST, SCA, container scanning).
What Values You'll Share
  • Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
  • Aim High - Always challenging ourselves and others to raise the bar.
  • No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
  • One Team - Taking a highly collaborative approach to achieving success.
  • Lift As We Climb - Investing in developing others and helping others around us succeed.
  • Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
What We Offer
  • A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
  • A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
  • Free SimpliSafe system and professional monitoring for your home.
  • Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $159,800 to $213,000.
This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.
Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.
We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.

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