60 Simplisafe Customer Service Representative Jobs Hiring Near You

We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

SimpliSafe's Enterprise Information Systems team is on a mission to improve how our customers learn about our product, interacting with our website and other sales channels throughout the sales funnel. Our teams ensure that customers quickly receive their home security system to meet our company mission of Every Home Secure. From informing our customers about our product, providing a seamless checkout experience, and delivering that product to their door, our team is focused on delivering the best experience for our customers powered by a platform focused on testability, performance, and reliability.

As a Staff Software Engineer, you'll help shape the future of our e-commerce codebase by focusing on developer experience and long-term engineering vision by:

• Building solutions for our e-commerce platform including design, development, testing, and deployment
• Using the best tools for the job; creating right-sized, tested, and reliable services to meet the needs of the customers and co-workers
• Working with marketing teams to ensure a high quality, fast, and easy online shopping experience for our customers
• Working with our data analytics team to ensure we are capturing and leveraging the information we need to drive business decisions
• Working with operations teams to communicate with fulfillment and shipping services that power our warehouses
• Working with our QA engineers to ensure we run quality E2E tests during each stage of CI/CD
• Building reporting services and self-service internal tools for use by others to expand SimpliSafe's capabilities

• 8+ years of professional experience developing software and business solutions
• Ability to provide examples of leading or developing full-stack solutions from concept to completion
• Proven ability to mentor engineers, drive technical decision-making, and set standards that elevate the team's engineering quality
• Expert experience with React and modern JavaScript frameworks (Remix, Next.js, React Router), including rendering strategies (SSR, CSR, SSG) and scalable client/server architecture design
• Experience with design systems, component libraries, and structuring a large scale React application
• Deep expertise in Node.js and TypeScript, with a strong track record of building and scaling production applications
• Experience designing and implementing backend services with REST and GraphQL APIs using frameworks like NestJS or Express.js
• Knowledge of SQL including experience with ORM (TypeORM, Prisma, or others), query optimization, and schema design
• Experienced cloud-native developer (AWS preferred), focused on creating scalable services using performant architecture patterns and tools including infrastructure as code technologies
• Experience leveraging AI tools and integrations to accelerate development workflows and automate business processes
• A collaborative team player with Agile experience and a commitment to continuous delivery of high-quality software
• Passion for building new things as well as integrating with existing data and third party systems

• E-Commerce experience, commercetools a plus
• Knowledge of containerization including Docker, Kubernetes, or ECS
• Experience with Contentful or other CMS including content modeling
• Experience with A/B testing platforms such as Contentful Personalization or Optimizely
• Experience with edge runtimes(Cloudflare Workers, Lambda@Edge, Vercel Edge)
• Familiarity with OpenTelemetry or APM tooling (Grafana, New Relic, Datadog) applied to Node.js server performance

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $146,600 to $195,500.

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees' job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We're committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.