The Guest Operations Manager is responsible for the daily leadership, performance, and continuous ... With more than 225 locations worldwide, Signature Aviation is the largest global network of private ...
60 Signature Aviation Operations Manager Jobs Hiring Near You
The Guest Operations Manager is responsible for the daily leadership, performance, and continuous ... With more than 225 locations worldwide, Signature Aviation is the largest global network of private ...
Signature Aviation is building a modern Learning & Career Development function focused on ... The Manager, Learning Operations & Vendor Management serves as the operational backbone of the ...
Signature Aviation is building a modern Learning & Career Development function focused on ... The Manager, Learning Operations & Vendor Management serves as the operational backbone of the ...
Operations Manager - SAV
Garden City, GA · On-site
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
Operations Manager - SAV
Garden City, GA · On-site
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
Operations Manager - MAF
Midland, TX · On-site
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
Operations Manager - MAF
Midland, TX · On-site
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
Learning Operations Manager
Orlando, FL · On-site
Signature Aviation is building a modern Learning & Career Development function focused on ... The Manager, Learning Operations & Vendor Management serves as the operational backbone of the ...
Learning Operations Manager
Orlando, FL · On-site
Signature Aviation is building a modern Learning & Career Development function focused on ... The Manager, Learning Operations & Vendor Management serves as the operational backbone of the ...
... Signature Aviation plc financial and operational risks in the current business environment. The ... management to ensure they have taken the appropriate action steps to address each control and ...
... Signature Aviation plc financial and operational risks in the current business environment. The ... management to ensure they have taken the appropriate action steps to address each control and ...
Signature Aviation is the global leader in private aviation ground services, operating a complex ... Experience leading incident management, disaster recovery, business continuity, and operational ...
Signature Aviation is the global leader in private aviation ground services, operating a complex ... Experience leading incident management, disaster recovery, business continuity, and operational ...
The Guest Operations Manager is responsible for the daily leadership, performance, and continuous improvement of Signature Aviation's centralized Guest Operations team within the Network Operations ...
The Guest Operations Manager is responsible for the daily leadership, performance, and continuous improvement of Signature Aviation's centralized Guest Operations team within the Network Operations ...
With more than 225 locations worldwide, Signature Aviation is the largest global network of private ... Aiding in the management of de-icing operations, diversion planning, and peaking event strategies.
With more than 225 locations worldwide, Signature Aviation is the largest global network of private ... Aiding in the management of de-icing operations, diversion planning, and peaking event strategies.
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
Operations Manager - EWR
Newark, NJ · On-site
$90K/yr
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
Operations Manager - EWR
Newark, NJ · On-site
$90K/yr
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
Operations Manager - BFM
Mobile, AL · On-site
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
Operations Manager - BFM
Mobile, AL · On-site
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to ... You lead by example, coordinating and directing team activities while upholding Signature Aviation ...
The Regional Safety Manager serves as the primary safety business partner for the Western region of Signature Aviation locations, providing operational leadership to advance safety performance ...
The Regional Safety Manager serves as the primary safety business partner for the Western region of Signature Aviation locations, providing operational leadership to advance safety performance ...
Aiding in the management of de-icing operations, diversion planning, and peaking event strategies ... About Us With more than 225 locations worldwide, Signature Aviation is the largest global network ...
Aiding in the management of de-icing operations, diversion planning, and peaking event strategies ... About Us With more than 225 locations worldwide, Signature Aviation is the largest global network ...
Signature Aviation is building a modern Learning & Career Development function focused on ... Working in partnership with business stakeholders, the Learning Operations team, and external ...
Signature Aviation is building a modern Learning & Career Development function focused on ... Working in partnership with business stakeholders, the Learning Operations team, and external ...
Signature Aviation is building a modern Learning & Career Development function focused on ... Working in partnership with business stakeholders, the Learning Operations team, and external ...
Signature Aviation is building a modern Learning & Career Development function focused on ... Working in partnership with business stakeholders, the Learning Operations team, and external ...
HSE & Training Manager - HFFC
Honolulu, HI · On-site
$95K - $120K/yr
... operational excellence, environmental stewardship, and regulatory compliance throughout the ... With more than 225 locations worldwide, Signature Aviation is the largest global network of private ...
HSE & Training Manager - HFFC
Honolulu, HI · On-site
$95K - $120K/yr
... operational excellence, environmental stewardship, and regulatory compliance throughout the ... With more than 225 locations worldwide, Signature Aviation is the largest global network of private ...
Operations Resource Leader - IAD
$26 - $30/hr
With more than 225 locations worldwide, Signature Aviation is the largest global network of private ... peers and management. * Understanding of time conversions (UTC/ local) for flight schedules
Operations Resource Leader - IAD
$26 - $30/hr
With more than 225 locations worldwide, Signature Aviation is the largest global network of private ... peers and management. * Understanding of time conversions (UTC/ local) for flight schedules
Signature Aviation Jobs Information
What is it like to work at Signature Aviation?
Signature Aviation is a global aviation services company that prioritizes a culture of safety, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment.
The company operates a diverse range of services, including fueling, ground handling, and aircraft maintenance, with a global team of professionals working together to deliver high-quality services to customers across the aviation industry.
Working at Signature Aviation may appeal to individuals who are passionate about aviation, enjoy working in a fast-paced and dynamic environment, and are motivated by the opportunity to contribute to the growth and success of a global company with a strong reputation in the industry.
The company operates a diverse range of services, including fueling, ground handling, and aircraft maintenance, with a global team of professionals working together to deliver high-quality services to customers across the aviation industry.
Working at Signature Aviation may appeal to individuals who are passionate about aviation, enjoy working in a fast-paced and dynamic environment, and are motivated by the opportunity to contribute to the growth and success of a global company with a strong reputation in the industry.
What makes Signature Aviation an attractive place to work?
Signature Aviation is a leading global aviation services company, providing a wide range of services to the aviation industry, including fueling, ground handling, and maintenance. The company offers a dynamic and collaborative work environment, with opportunities for innovation and professional growth, as well as a commitment to safety and customer satisfaction. Joining Signature Aviation can provide individuals with a chance to be part of a global team, contribute to the growth and development of the aviation industry, and advance their careers in a stable and supportive organization.
Do workers at Signature Aviation get paid breaks?
Yes. Most people get paid breaks.
77% of people say they get paid breaks.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and June 2026.
77% of people say they get paid breaks.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and June 2026.
Does Signature Aviation pay people when they’re sick?
Yes. Most people get paid when they’re sick.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.
72% of people say they would get paid if they were sick but scheduled to work.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.
At Signature Aviation, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and June 2026.
Is the health insurance from Signature Aviation affordable enough for their workers?
Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
86% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people get paid time off at Signature Aviation?
Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and June 2026.
94% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and June 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and March 2026.
- 58% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 3% of people with changing schedules find out their shifts three weeks ahead of time.
- 13% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and March 2026.
Do workers at Signature Aviation worry about hours?
Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and March 2026.
86% of people report they don’t worry about getting enough hours.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and March 2026.
Do Signature Aviation workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
41% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and March 2026.
41% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between April 2025 and March 2026.
How easy is it for Signature Aviation workers to change shifts?
Some people find it hard to change shifts.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and March 2026.
56% of people report that it’s hard to change shifts if they need to.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to get time off at Signature Aviation?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and June 2026.
80% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between July 2025 and June 2026.
Do Signature Aviation managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and March 2026.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and March 2026.
Do jobs at Signature Aviation spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and March 2026.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and March 2026.
How easy is it to take sick days at Signature Aviation?
Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and June 2026.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and June 2026.
Is a Signature Aviation job good for students?
Most students say this is a good place to work if you’re studying.
86% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.
86% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and January 2026.
Is working at Signature Aviation good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Signature Aviation feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
34% of people say they’re not treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.
34% of people say they’re not treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people at Signature Aviation get to take their breaks without interruption?
Only some people get breaks without interruption.
53% of people report that their breaks get interrupted.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.
53% of people report that their breaks get interrupted.
Based on data from 60 people who took the Breakroom Quiz between December 2024 and June 2026.
Is it stressful to work at Signature Aviation?
Some people feel stressed here.
63% of people say they often feel stressed at work.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
63% of people say they often feel stressed at work.
Based on data from 51 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people at Signature Aviation enjoy their jobs?
Most people enjoy their job.
80% of people report they enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.
80% of people report they enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people at Signature Aviation recommend working with their team?
Only some people recommend working with their team.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between July 2025 and June 2026.
52% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people get enough training when they start at Signature Aviation?
Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between July 2025 and June 2026.
68% of people report they got enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people get support to advance at Signature Aviation?
Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and June 2026.
Do people think Signature Aviation’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.
89% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 44 people who took the Breakroom Quiz between July 2025 and June 2026.
Do workers feel well informed about how Signature Aviation is doing?
Only some people feel well informed about how the company is doing.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and April 2026.
60% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 50 people who took the Breakroom Quiz between May 2025 and April 2026.
What other companies are hiring for Operations Manager jobs?
What are the most popular jobs at Signature Aviation?
What are the most popular categories at Signature Aviation?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 17 days ago
Signature Aviation rating
6.8
Based on 112 frontline employees who took The Breakroom Quiz
38th of 67 rated aviation services
Job description
The Guest Operations Manager is responsible for the daily leadership, performance, and continuous improvement of Signature Aviation's centralized Guest Operations team within the Network Operations Center (NOC). This role oversees Guest Operations Coordinators responsible for guest communications, reservation support, service recovery, and centralized operational support across multiple Signature locations.
Beyond day-to-day team leadership, the Guest Operations Manager serves as the operational owner of the guest communication experience by driving service consistency, workforce performance, process optimization, digital adoption, and technology integration. This role partners closely with Guest Operations Strategy, NOC Operations, local base leadership, IT, Digital Product teams, and other key stakeholders to continuously enhance the guest experience while improving operational efficiency through automation and self-service capabilities.
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.
From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.
Our Benefits:
- Medical/prescription drug, dental, and vision Insurance
- Health Savings Account
- Flexible Spending Accounts
- Life Insurance
- Disability Insurance
- 401(k)
- Critical Illness, Hospital Indemnity and Accident Insurance
- Identity Theft and Legal Services
- Paid time off
- Paid Maternity Leave
- Tuition reimbursement
- Training and Development
- Employee Assistance Program (EAP) & Perks
Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.
Minimum Education and/or Experience:
Minimum of 5 years of experience in guest services, customer experience, operations, contact center management, hospitality, aviation, or a related field.
Minimum of 2 years of leadership experience managing teams in a fast-paced operational environment preferred.
Experience managing service delivery across multiple communication channels preferred.
Additional knowledge and skills:
Strong leadership and team development skills with the ability to motivate and develop high-performing teams.
Strong customer service mindset with a passion for delivering exceptional guest experiences.
Strong analytical skills with the ability to interpret performance data and drive operational improvements.
Excellent communication, conflict resolution, and decision-making skills.
Experience with workforce planning, service level management, and operational performance metrics.
Strong process improvement mindset with experience improving workflows and service delivery models.
Experience with CRM systems, reservation systems, digital communication platforms, and operational technologies preferred.
Comfort working in a fast-paced, highly dynamic operational environment, including support during irregular operations and major events.
Lead, coach, develop, and mentor a team of Guest Operations Coordinators operating in a fast-paced, 24/7 environment.
Establish clear performance expectations, quality standards, and service level objectives.
Conduct performance reviews, coaching sessions, and ongoing development planning.
Manage staffing levels, scheduling, and workload balancing to support operational demands.
Foster a culture centered on hospitality, accountability, collaboration, and operational excellence.
Oversee centralized guest communication channels, including phone, email, and future digital communication platforms.
Ensure timely, accurate handling of reservations, guest inquiries, service requests, and operational communications.
Monitor guest communication quality and service consistency across all supported locations.
Oversee service recovery efforts and ensure timely resolution of guest concerns and escalations.
Support VIP and Circle guest communications during normal operations, irregular operations, and special events.
Monitor key performance indicators, including service level, average speed of answer, email response time, reservation accuracy, guest satisfaction, first contact resolution, quality scores, and escalation rates.
Analyze performance trends and implement corrective actions to improve service delivery and operational efficiency.
Monitor guest contact volumes and communication trends across phone, email, and digital channels.
Analyze contact drivers, recurring guest issues, and operational pain points impacting service delivery.
Develop reporting dashboards, scorecards, and performance summaries to support leadership decision-making.
Partner with NOC Operations Analysts and business stakeholders to identify trends and recommend operational improvements.
Share insights and recommendations with operational leadership to improve service delivery and guest satisfaction.
Identify opportunities to improve workflows, eliminate inefficiencies, and standardize guest communication processes.
Lead process improvement initiatives across Guest Operations to improve consistency and scalability.
Develop and maintain standard operating procedures, service standards, and communication playbooks.
Champion adoption of digital guest experience platforms, including mobile applications, online reservations, self-service tools, chat, and AI-enabled capabilities.
Partner with Digital Product and IT teams to identify system enhancements and usability improvements.
Evaluate guest feedback related to digital tools and recommend improvements.
Develop strategies to reduce manual contacts through enhanced digital experiences and self-service capabilities.
Support implementation, testing, and operational readiness of new guest-facing technologies.
Support development and optimization of AI-enabled workflows, automation tools, and knowledge base content.
Review AI-generated communications for quality, consistency, and guest experience alignment.
Identify automation opportunities and recommend new self-service capabilities that improve efficiency while enhancing, not replacing, the guest experience.
What Signature Aviation employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Signature Aviation
Sourced by ZipRecruiter
Industry
Aviation
Company size
5,001 - 10,000 Employees
Headquarters location
Orlando, FL, US
Year founded
1992