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Shellpoint Mortgage Servicing
Shellpoint Mortgage Servicing

60 Shellpoint Mortgage Servicing Client Relations Manager Jobs Hiring Near You

Network Right

Client Relations Associate

San Francisco, CA · On-site

$65K - $75K/yr

This role will focus on managing a portfolio of clients, ensuring they receive white-glove service ... You'll work closely with our Senior Client Relations Manager, who will support your onboarding and ...

K2services

Client Relations Supervisor

New York, NY

We are seeking a service-driven and hands-on Client Relations & Facilities Supervisor to oversee ... management, office upkeep, and workspace readiness * Identify opportunities to enhance service ...

CapCenter

Client Relations Consultant

Glen Allen, VA

... mortgage, and insurance products and services. This fast-paced, people-first role is ideal for ... Be highly organized and capable of managing multiple priorities, while they maintain exceptional ...

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What are the key skills and qualifications needed to thrive as a Client Relations Manager, and why are they important?

To thrive as a Client Relations Manager, you need a solid background in customer relationship management, business communication, and account management, often supported by a degree in business or a related field. Familiarity with CRM software, project management tools, and data analysis systems is typically required. Strong interpersonal skills, problem-solving ability, and proactive communication help build trust and ensure client satisfaction. These skills are crucial for retaining clients, resolving issues efficiently, and driving business growth.

What are some common challenges faced by Client Relations Managers and how can they be addressed?

Client Relations Managers often encounter challenges such as managing multiple client expectations, handling difficult conversations, and ensuring seamless communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, maintain proactive communication, and establish clear processes for tracking client needs. Building trust through transparency and regular updates also helps in managing difficult situations and fostering long-term client relationships.

What does a Client Relations Manager do?

A Client Relations Manager is responsible for maintaining and strengthening relationships between a company and its clients. They act as the main point of contact, addressing client needs, resolving issues, and ensuring satisfaction with the company’s products or services. Their role often involves coordinating with internal teams, managing client accounts, and identifying opportunities to grow client partnerships. Ultimately, their goal is to foster long-term, positive relationships that benefit both the client and the company.

What is the difference between Client Relations Manager vs Account Executive?

AspectClient Relations ManagerAccount Executive
Primary FocusMaintaining and strengthening client relationshipsAcquiring new clients and managing sales processes
Required SkillsCommunication, relationship management, customer serviceSales, negotiation, presentation skills
Work EnvironmentCustomer service teams, account management departmentsSales teams, business development units
Common Industry UsageMarketing, advertising, consultingAdvertising, tech, finance

While both roles involve client interaction, the Client Relations Manager focuses on nurturing existing relationships, whereas the Account Executive primarily works on acquiring new clients and closing sales. Understanding these differences helps in choosing the right career path or hiring the appropriate professional for your business needs.

What other companies are hiring for Client Relations Manager jobs?
Client Relations Associate

Client Relations Associate

Network Right

San Francisco, CA • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

About This Job: 

We’re looking for an Client Relations Associate who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value.

You’ll be the face of our service delivery to your clients; connecting them to the right technical resources, keeping them informed, and advocating for their success. You’ll work closely with our Senior Client Relations Manager, who will support your onboarding and development.

What You’ll Do:

  • Own the relationship with an assigned book of clients, serving as their main point of contact.

  • Conduct regular check-ins to maintain alignment and satisfaction.

  • Proactively monitor service performance, ticket trends, and client engagement.

  • Collaborate with our technical team to ensure smooth service delivery and issue resolution.

  • Identify and surface upsell or growth opportunities to the Senior Client Relations Manager.

  • Manage the renewal process and support contract updates.

  • Assist in onboarding new clients and ensuring a smooth handoff to technical teams.

  • Maintain accurate notes, updates, and tasks within our documentation systems.

About You:

  • 2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services).

  • College degree in communications, psychology, English, or related field preferred. 

  • Exceptional communication skills; clear, polished, and client-friendly.

  • Strong organizational habits and ability to manage multiple accounts at once.

  • A proactive, solution-oriented mindset.

  • Experience with tools like JIRA/ticketing systems is a plus.

  • Comfortable working independently in a fast-paced environment.

Benefits:

❤️‍🩹 Health Benefits

  • 100% covered health, dental and vision insurance for you, 50% for dependents

  • Paid Parental Leave

  • HSA/FSA eligibility 

  • Access to a variety of mental health programs

💸 Compensation, Rewards & Recognition

  • 401(k) + 4% company matching 

🌴 Balance

  • Flexible Time Off

📚 Learning & Development

  • Flexible certification and learning stipends and reimbursements

🤝 Culture

  • Biannual company retreats

  • Social events

  • Wellbeing events and programs

➕ Extras

  • Home internet and mobile reimbursement

  • Monthly meal stipend

  • Commuter benefits 

  • Onsite meals and snacks

  • Dog-friendly office

Interview Plan

  • Round 1

    • Phone call with recruiter

  • Round 2

    • 45 min zoom call with hiring manager

  • Round 3

    • 45 min with Service Manager

  • Final Round

    • Mock Client Activity

Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.

Compensation Range: $65K - $75K