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60 Shellpoint Mortgage Servicing Client Relations Manager Jobs Hiring Near You

K2services

Client Relations Manager

New York, NY · On-site

$120K - $140K/yr

As Reception Services Manager, you'll set the standard for hospitality excellence while leading a ... Reporting to the Client Relations Director (CRD) in New York, the Manager serves as the day-to-day ...

K2services

Client Relations Manager

New York, NY · On-site

$95K/yr

We are seeking a dynamic and service-driven Client Relations Manager to lead and inspire a high-performing team of approximately five professionals while elevating the overall workplace experience.

K2services

Client Relations Manager

Seattle, WA · On-site

We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations ... Monitor performance metrics and service levels, identifying opportunities for improvement

Newrez

Senior Litigation Case Manager

Greenville, SC

... Shellpoint Mortgage Servicing. Through analysis and review by the Sr Litigation Case Manager ... Prepare and maintain various spreadsheets and reports, including client reports. Does not require ...

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Client Relations Manager

K2services

New York, NY • On-site

$120K - $140K/yr

Full-time

Posted 7 days ago

Job description

Ourmissionis to providemodernized technology platforms,elevated technology support, andvaluable insights, empoweringour clientsto excel inwhat they do best.


This is a high-visibility leadership opportunity for a service-driven professional passionate about people, operations, and client experience. As Reception Services Manager, you'll set the standard for hospitality excellence while leading a front-of-house team in a premier corporate environment.

TheReception Services Manageris a client-facing leadership role responsible for delivering a five-star guest experience across reception, meeting services, and event operations. This individual oversees a team of corporate receptionists, ensuring service excellence, seamless daily operations, and a consistently polished, welcoming environment.

Reporting to theClient Relations Director (CRD) in New York, the Manager serves as the day-to-day ambassador of the client's workplace experience, fostering relationships, managing performance, and driving continuous improvement.

Compensation: $120,000-$140,000, commensurate with qualifications, experience, and education.

Shift 8am to 5pm (Monday thru Friday)

Key Responsibilities

Client Experience & Relationship Management

  • Serve as the primary liaison between Opensity Solutions and the client, ensuring alignment with brand standards and workplace culture.
  • Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence.
  • Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience.
  • Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices.

Operational Leadership

  • Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support.
  • Ensure daily readiness of all spaces: reception, lobbies, conference areas, and lounges. Maintaining a "tour-ready" standard at all times.
  • Implement and refine operational workflows, SOPs, and training programs to support consistency and quality.
  • Track and report on service-level performance(SLAs, KPIs) and lead operational audits to ensure excellence.
  • Leverage technology and innovation to streamline processes and enhance the client experience.

Team Leadership & Development

  • Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service.
  • Provide regular coaching, feedback, and recognition to promote professional growth and engagement.
  • Manage staffing, scheduling, and professional presentation standards.
  • Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives.
  • Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences.

Qualifications

  • 5+ years of leadership experience, managing large teams of receptionists or concierges, in a corporate or high-end hospitality setting.
  • Proven ability to manage and inspire teams delivering five-star service in fast-paced, client-facing settings.
  • Strong client relationship management skills with a track record of delivering measurable service excellence.
  • Highly organized with the ability to manage multiple priorities and maintain composure under pressure.
  • Exceptional communication, presentation, and interpersonal skills.
  • Skilled in Microsoft Office Suite; familiarity with hospitality management systems a plus.
  • Professional, polished, and hospitality-minded demeanor at all times.
  • Commitment to confidentiality, discretion, and operational integrity.
#LI-KB1

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.

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