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60 Sharecare Helpdesk Analyst Jobs Hiring Near You

Sharecare

Lead Customer Service Rep

Raleigh, NC · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Customer Service Representative - Remote

$16.50 - $22.25/hr

Sharecare is a digital healthcare company that delivers software and tech-enabled services to ... Perform problem analysis, problem determination and recommended resolutions to the?callers in ...

Sharecare

Customer Service Representative - Remote

$16.50 - $22.25/hr

Sharecare is a digital healthcare company that delivers software and tech-enabled services to ... Perform problem analysis, problem determination and recommended resolutions to the?callers in ...

Sharecare

Customer Service Representative - Remote

$16.50 - $22.25/hr

Sharecare is a digital healthcare company that delivers software and tech-enabled services to ... Perform problem analysis, problem determination and recommended resolutions to the?callers in ...

Sharecare

Lead Customer Service Rep

Augusta, ME · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Lead Customer Service Rep

Denver, CO · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Lead Customer Service Rep

Baton Rouge, LA · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Lead Customer Service Rep

Des Moines, IA · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Lead Customer Service Rep

Springfield, IL · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Lead Customer Service Rep

Phoenix, AZ · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Lead Customer Service Rep

Santa Fe, NM · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

Sharecare

Lead Customer Service Rep

Hartford, CT · On-site

Sharecare is the leading digital health company that helps people - no matter where they are in ... Our comprehensive and data-driven virtual health platform is designed to help people, providers ...

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Sharecare Jobs Information

What is it like to work at Sharecare?

Sharecare is a company that prioritizes innovation, collaboration, and a commitment to improving health and wellness outcomes. As a digital health company, Sharecare's work environment is dynamic and fast-paced, with a diverse team of professionals working together to develop cutting-edge health and wellness solutions, including mobile apps, digital therapeutics, and personalized health platforms. Working at Sharecare may appeal to candidates who are passionate about using technology to drive positive change in healthcare and are looking for a challenging and rewarding career in a rapidly growing industry.

What makes Sharecare an attractive place to work?

Sharecare is a leading digital health company that empowers people to take control of their health and wellbeing through innovative technology and personalized content. The company fosters a collaborative and dynamic work environment that encourages creativity, experimentation, and continuous learning, with a focus on delivering high-quality products and services. By joining Sharecare, professionals can contribute to making a meaningful impact in the lives of millions of people, while also having opportunities for growth, skill development, and career advancement in a rapidly evolving industry.

Do workers at Sharecare get paid breaks?

Yes. Most people get paid breaks.
76% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Sharecare pay people when they’re sick?

Yes. Most people get paid when they’re sick.
69% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

At Sharecare, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
71% of people say they have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and July 2026.

Is the health insurance from Sharecare affordable enough for their workers?

Most people say the health insurance costs are okay.
74% of people say the health insurance costs are okay
Based on data from 19 people who took the Breakroom Quiz between April 2025 and July 2026.

Do people get paid time off at Sharecare?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between May 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 29% of people with changing schedules find out their shifts one week or less ahead of time.
  • 29% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between January 2025 and September 2025.

Do workers at Sharecare worry about hours?

Most people don’t worry about getting enough hours.
86% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Sharecare workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
47% report that they don’t have enough control over which shifts they work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Sharecare workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Sharecare?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and July 2026.

Do Sharecare managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Sharecare spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and August 2025.

How easy is it to take sick days at Sharecare?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between January 2025 and July 2026.

Is working at Sharecare good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Sharecare feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Sharecare get to take their breaks without interruption?

Most people get breaks without interruption.
89% of people report that they get to take their breaks without interruption.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Sharecare?

Most people feel stressed out here.
77% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Sharecare enjoy their jobs?

Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Sharecare recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Sharecare?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Sharecare?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Sharecare’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Sharecare is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 25 people who took the Breakroom Quiz between January 2025 and July 2026.

What other companies are hiring for Helpdesk Analyst jobs?

What are the most popular jobs at Sharecare?

What are the most popular categories at Sharecare?

Infographic showing various Helpdesk Analyst job openings at Sharecare in the United States as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 31% Physical, 4% Hybrid, and 65% Remote job distribution.

Lead Customer Service Rep

Sharecare

East Montpelier, VT • On-site

Other

Re-posted 16 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

Job Description:

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit?www.sharecare.com.

Job Summary:

Essential Job Functions:

  • Under the supervision of the Customer Service Manager, the?Customer Service - Escalations team member's primary responsibilities include:?

  • Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.??

  • Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.??

  • Provide support for the customer service team through the manning and operation of the Help Desk.??

  • Serving as a resource and assisting the team of Customer Service Representatives (CSR's) with questions related to escalated or technical issues.??

  • Being a reliable point of contact for members by keeping them updated on steps being taken to research and resolve any unsettled concerns.??

  • Partnering with the Customer Service Manager to identify training opportunities that improve CSR problem solving steps, technical understanding, and first call resolution.??

  • Identifying trends in escalations and preparing data used to identify root cause analysis.??

  • Supporting contract performance guarantees by performing other duties as deemed?necessary;?answering inbound calls, assisting with outbound campaigns.??

  • Ability to work flexible hours and shifts.??

Qualifications :

  • GED or High School diploma supplemented by technical medical knowledge, specialized secretarial and/or computer courses.? College course work is desirable.

  • Minimum of 2 years previous call center or customer service experience

Specific Skills/ Attributes:

  • Ability to work effectively with all levels of management and other?colleagues;?demonstrating leadership, initiative, and a customer service orientation.???

  • Possessing analytic skills and a technical acumen; computer competencies should?include:?word processing, spreadsheet, and database management.??

  • Ability to work independently but also thrive in a team environment built on information sharing.??

  • Demonstrating interpersonal abilities used to build relationships that contribute to the team's success.??

  • Displaying sound judgment and critical thinking skills.?

  • Excellent verbal and written communication skills.?

  • Detail oriented and well organized.??

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

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